Elements: PSE 12 Organizer windows partly off screen. MacPro with MacOS 10.9.2

  • 2
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
1. My photoshop 12 organizer functioned well on my new MacPro with Maverik. But now the Organizer-Window is slipped partly out of the screen. I can see only the lower part and I cannot move it. In a phone-support they told me to uninstall it and and load it again. But this did not change anything.

2. On the Adobe Webside it is impossible to find a Mail-Adress or phone number to ask for help, or it is perfectly hidden.

Answers in German are also welcome
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Werner Salzmann

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  • very frustrated

Posted 4 years ago

  • 2
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andaleeb, Employee

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Hi,

Can you please try applying the latest PSE12.1 update from Help >Updates menu in Elements Organizer?
If you have previously renamed ElementsAutoAnalyzer.exe, please ensure to revert back this change and then apply update.

Also, please reset Organizer preferences by going to ~/library/app support/adobe/elements organizer/12.0/organizer and trash psa.prf and status.dat files.

Thanks
Andaleeb
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Werner Salzmann

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Hi andaleeb

thanks for your answer. In the meantime I hat a phone-support with adobe-help. By installing a second administrator account on the mac we found out, that the organizer functioned well there, so the problem has to be solved by the mac-support.

There they connected a second monitor, where they could see both screens and arrange my screen correctly. This solved the problem.

Goodbye
Werner
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andaleeb, Employee

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Glad to know that you got it sorted.

Thanks
Andaleeb