Photoshop won't print and closes down when I try

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  • Updated 3 years ago
Every time I want to print a file from Photoshop and click print it says Photoshop has stopped working and then I have to click close program. I don't know how to fix it, and when Photoshop updates the problem still doesn't go away. I've even redownloaded it once.
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Tina Gioia

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  • frustrated

Posted 3 years ago

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Chris Cox

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Which probably means that your printer driver is crashing.

Which version of Photoshop are you using?
Which OS version are you using?
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Tina Gioia

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2015, windows 10. I called tech support they reset my photoshop preferences folder and then it worked again. So I'm good now.
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Tina Gioia

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ntdll.dll,version:10586.20
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Tina Gioia

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for some reason I can't print one or two psd files now without photoshop closing, but any other file and new files I can.
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Tina Gioia

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my bad I mean version:10.0.10586.20
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Chris Cox

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Ok, that means the bug is almost definitely in the printer driver.
Check with the printer maker for updated driver software.

What's happening is that when Photoshop hands the last used printer setting to the driver, the driver fails to read them correctly and crashes.
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Tina Gioia

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Ok