ELEMENTS 12 won't open

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  • Updated 3 years ago
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Hi, How do I get help. My photoshop has crashed and will not open. There does not seem to be a technical problem section I can find.
Thanks
Carole
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Carole Dutton

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Posted 3 years ago

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Chris Cox

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Which version of Photoshop are you using?
Which OS version are you using?

Is it crashing when you launch the app? If so, what does the detailed crash report say?
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Carole Dutton

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I have Adobe Photoshop Element 12 Editor-purchased online either this year or late last year. Not sure what OS Version means. I have a Mac.
I does not crash. It simply will not open. There is no report. It used to lock up frequently and it became more frequent lately. I would have to do a "quit" often
Thanks
Carole
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Carole Dutton

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It is 10.9.5 MacOS. I will make sure the Elements 12 is updated and get back to you. I suspect though the problem arose when the Mac update was done as that is the only change on my computer.
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Carole Dutton

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Oh..And the report (there was one my husband found) said the issue was the 10.9.5
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Carole Dutton

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Chris we searched online and cannot locate an update for Elements 12. Can you send me a link to one please. Thanks Carole
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Carole Dutton

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Hi Chris, My husband located updates (he thinks) on the Adobe website....however it says I need to open the program to update. And the problem is the program refuses to open.
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Carole Dutton

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Is anybody out there??