Photoshop CC 2015: Frequent crashes on Windows 10

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  • Updated 2 years ago
  • (Edited)
Why does my photoshop cc 2015-1-1 in Windows 10 crash frequently (Swedish edition). I get the information that I will get a message why this happens as soon as you (or maybe Microsoft?) have found out why. This could happen any time when working with a photo,i.e. no special action that causes the crash.
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Susann Bönnemark

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  • frustrated

Posted 3 years ago

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Chris Cox

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What does the detailed crash report say? Look in the system event viewer or reliability reports for the details - we're looking for the name of the faulting module.
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Susann Bönnemark

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Hi,
Thanks fpor your reply.
Please advice where (how) I can look for "the system event viewer or reliability reports"

Thanks
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Chris Cox

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That is where you look: in the system event viewer, or in the reliability reports.
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Susann Bönnemark

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Have Swedish versions of both Windows 10 and Photoshop CC 2015 and cannot find something that translates from what you ar suggesting. Found a solution in Adobe Swedish support pages that hopefully solves the problem. See screen print enclosed.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You have disabled Use Graphics Processor which likely means your graphics driver is bad. https://helpx.adobe.com/photoshop/kb/...
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jane

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I have the same crash issues.  See the message:
Faulting application name: Photoshop.exe, version: 17.0.1.156, time stamp: 0x5792635d

Faulting module name: Photoshop.exe, version: 17.0.1.156, time stamp: 0x5792635d

Exception code: 0xc0000005

Fault offset: 0x0000000007634840

Faulting process id: 0x1b40

Faulting application start time: 0x01d2073215c40253

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe

Report Id: 2391f6db-fe2e-4822-ba72-999be3e74b0b

Faulting package full name:

 

I am use to Photoshop CC. Anyone please help!

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you sure you're seeing the same issue? Does disabling Use Graphics Processor make the crash go away? What are you doing when Photoshop crashes?
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jane

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It will pop up a window "Photoshop stop working....  Close Program",  then i click "Close Program",  photoshop exits. But my video RAM max is only 128MB.
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Steve Mescanti

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I can open Photoshop, but as soon as I try and do something it crashes.  The event viewer log is here:

Faulting application name: Photoshop.exe, version: 17.0.1.156, time stamp: 0x5792635d
Faulting module name: Dicom.8bi, version: 17.0.1.1, time stamp: 0x57925d2a
Exception code: 0xc0000005
Fault offset: 0x0000000000544bd0
Faulting process id: 0xe0
Faulting application start time: 0x01d20ddd415a49f2
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\File Formats\Dicom.8bi
Report Id: a1282cc8-901d-41d9-a8a9-250933767962
Faulting package full name:
Faulting package-relative application ID: