Photoshop: Creative Cloud app window is blank/empty/white

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  • Problem
  • Updated 3 years ago
  • (Edited)
Drop-down menu to access Photoshop and other applications is blank.
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Laura Roberts

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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First, a workaround: Applications don't need to be launched from the Creative Cloud application. As long as the applications are installed, you can go into your Applications folder and launch applications like Photoshop like any other app by double-clicking on the program file.

Did the Creative Cloud desktop app ever load correctly?

If you reboot your computer, does it load normally?

If rebooting the system doesn't work, try rename the opm.db file:

1. Close the Creative Cloud application if it's running.
2. Navigate to the OOBE folder:

Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User//Library/Application Support/Adobe/OOBE

3. Rename the opm.db file to opm_old.db
4. Relaunch Creative Cloud
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Laura Roberts

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Thanks for the workaround! I didn't realize I could still open Photoshop from my computer; I had assumed it needed the dropdown menu for access to the internet.

The Creative Cloud desktop app did load correctly before. If I reboot my computer, it still gives me the blank dropdown menu, so I will try renaming and relaunching Creative Cloud as you suggested.
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Keith Hague

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So how does one close the Creative Cloud application if it's completely blank with no access to preferences?

The only method I can think of involves using Activity Monitor. Anybody got a better suggestion?
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Jerry Bernard

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I have done what is suggested by Jeffrey and the issue still occurs. I have done this several times so far and the issue keeps reoccurring.
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Keith Hague

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OK, here's what you need to do. Open Activity monitor from your utilities folder and look at the CPU tab. Quit all the activities with the red Creative Cloud icon. That will include "Adobe Desktop Service, Creative Cloud, Core Sync, CCX Process, Core Sync Helper, CC Library, Adobe CEF Helper...". All of them. Force quite if you have to. You use the little 'X-in-a-black-circle' icon at the top left to quit them.

Then, go to your 'Go' menu, hold down your option (alt) key and choose Library/Application support/Adobe/OOBE. Chuck bin the file "opm.db and rename the OOBE folder as OOBE-old or something.

Then you can re-start, give it a minute or two to settle down and you should be able to log in to Creative Cloud again. If all is well you can chuck the old OOBE-old folder in the bin. Good luck.
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Bill Gerdts

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The opm.db file is not in my OOBE folder. Even when I go to /User//Library/Application Support/Adobe/OOBE it is not there.
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Keith Hague

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It sounds as if it has either been deleted already or just never been created. I suggest that you chuck the whole OOBE folder in the bin and restart.

Creative Cloud should actually start up after a re-start. It can take a while though and the icon will be grey until you log in again. If you keep the Adobe folder open you should see it create a new OOBE folder. If you open that folder before you log into Creative Cloud you should see all the preference files CC needs being created as you log in and click on all the services.