Photoshop v21.0 saves my file, but I can't open it or see it in my files.

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  • Updated 8 months ago
I have saved my psd file and it shows the files when I save them, but when I open the file to open it, it does not exist. I've saved it as a png and a psd. Nothing works. 
Photo of Danii Strydom

Danii Strydom

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  • frustrated

Posted 8 months ago

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Photo of Andrew Sender

Andrew Sender, Employee

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Hi Danii,
Thank you for posting this, and I'm sorry it's not opening correctly.  Are you saying the file does not exist in MacOS Finder or Win10 Explorer or that Photoshop shows no canvas of your PSD/PNG?
Andrew
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you're on macOS, make sure the file has the right extension: 
https://helpx.adobe.com/photoshop/kb/determine-the-file-type-of-a-document.html