Photoshop update problem U44P1M28

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  • Problem
  • Updated 3 years ago
  • (Edited)
Tried to update photoshop cc using adobe creative cloud. Failed with error code U44P1M28. Followed a community answer to rename C:\Program Files (x86)\Common Files\Adobe\caps, adobe pcd, and backup, ended up with the situation that neither photoshop can be uninstalled (in control panel or creative clouds), nor it can be re-installed for obvious reason.
Need a solution to get it fixed.

Thanks
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Bo Chen

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  • frustrated

Posted 3 years ago

  • 1
Photo of Pete Green

Pete Green, Customer Advocate

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Hi Bo,

Which version of Windows are you using? What if you restart the computer, does that help at all?
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Pete Green, Customer Advocate

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You might also try the suggestions listed in the correct answer here: https://forums.adobe.com/thread/13777...

Let us know how that goes.