Photoshop CC 2019: I have no text cursor/highlight, no bounding boxes, or selection edges working on CMYK documents

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  • Problem
  • Updated 15 hours ago
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  • (Edited)
I just updated photoshop to 2019 20.0 and now the text tool is misbehaving. I see no cursor and I can't select tpe. There is just nothing. I obviously disabled the stupid lorum ipsum nonsense, so when I click with the text tool, there is absolutely no indicatation that anything is happening. My coworker has the same problem and reset his preferences which fixed nothing.
Running Sierra 10.12.6
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Quackyboy

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Posted 4 months ago

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Hildi

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I have the same problem!
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TheMillerwireless .

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I had a problem with the free transfom and switched back to CC 2018.
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Quackyboy

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Also... If I drag a text box, it shows no bounding box, no edges, no transform boxes, just nothing.
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Quackyboy

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Reset preferences, restarted computer.  Open my file, no change.

I read through this thread and they found a work-around. The text tool doesn't work until I open a NEW document.  Then it works normally in all my other files, and continues to work until I shut the computer down.  Upon reboot, it doesn't work anymore... until I open a NEW document.



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Hildi

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Thank you sooooooo much, it was driving me crazy, I deleted all my preferences, eventually reinstalled and nothing! I'll have to do that until they fix it then!
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Mac McCormick

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Quick fix that worked for me.... but it's a workaround until we hear from Adobe... go to Preferences>Performance and turn off "Use Graphics Processor"
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Beverly J Myers

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Sorry if this is a dumb question. This seems to have controlled the issue, but what effect will it have on my overall work. I guess what I'm asking is what does the control do that I am turning off?
 
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Max Johnson, Champion

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Disables some other options that rely on 3D. Can't remember off-hand, but it was extremely annoying when my gfx card updated and wouldn't work in PS for a while.
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Mac McCormick

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I have definitely slowed my workflow.  I am working with some larger files though - can definitely see the difference in rendering time.
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Greg Goeders

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Thank you for the temporary workaround Mac!  Definitely helped me out!:) 
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Christina Andrews

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Thank for the tip ("Preferences>Performance and turn off "Use Graphics Processor" "). It worked! But you have to turn it off, exit Photoshop, and then open it again. What a relief!
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Teri Comroe

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I tried leaving the Graphics Processor checked but clicked on the advanced tab and turned the graphics processor to "Normal" mode. It fixed the problem with text highlighting and bounding boxes showing up in CMYK mode. Hopefully that will help in still having a Graphics Processor.
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Max Johnson, Champion

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If you have the same issue, hit the "Me too" button at the top so the thread gets more weight in the bug queue!
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Mac McCormick

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Done.  Thanks!
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Caleb Monroe

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Same exact problem as described above very frustrating. 
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Tony Rush

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Same exact problem.
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Hannah Nicollet, Quality Engineer

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Hi Everyone,

Would you please tell us what OS you're using? I've filed this with engineering for investigation, but we could use more 

Thank you, 
Hannah
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Tammy Dills

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Mac OS X Mojave 10.14 with Adobe Creative Cloud 2019. This upgrade is the PITS. I've spent two entire days trying to get everything working again. Why do they have to "fix" stuff that doesn't need "fixing"?
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Christina Andrews

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Mac OS High Sierra; Adobe Creative Cloud 2019.
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Kenneth Means

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Mac OS X Mojave 10.14 with Adobe Creative Cloud 2019.
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Jacob Agnone

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My savior!!! Mac OS X Mojave 10.14 with Adobe Creative Cloud 2019.
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Gareth Noyes

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Thank you Hannah. This workaround solves text selection as well as control tools and layer selection issues I've been having. The other workaround suggested was to disable GPU acceleration, which also does the trick
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Robert Ripps

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macOS 10.12.6 (Sierra), Photoshop CC 2019 (20.0.1).
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Teresa Guerena

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macOS Mojave 10.14
Adobe Photoshop CC 2019
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Teri Comroe

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MacOS High Siera Photoshop CC 20.0.02 The fix of turning the Graphics Processor to Normal mode in the advanced tab fixed the problem in CMYK
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Gruf Zilla

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Photoshop 20.0.2  Windows 10.  Turning off GPU sometimes fixes the issue. Document was always RGB, never CYMK.
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David Green

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Mac OS 10.14.3
Photoshop CC 20.0.3
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keith krugh

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Hannah, same issue as above. Using macOS Mojave 10.14. Photoshop CC 2019. Look forward to hearing.
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Hildi

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Same here, Mac OS Mojave and Photoshop CC v. 20.0
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Mac McCormick

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Issue started with the update to Photoshop CC2019 (Ver. 13) while I was running High Sierra.  I upgraded to Mojave (iOS 104.14) hoping that might fix the issue... no luck.  Still fighting it.
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Tammy Dills

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Same here! I don't understand why they have to change EVERYTHING with each upgrade. If it ain't broke, don't "fix" it. It's so frustrating to relearn the application EVERY time Adobe upgrades the apps.
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Max Johnson, Champion

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Single undos and background-only Photoshop wasn't broken. It was very fast and had fewer bugs! I, for one, was happy to relearn Photoshop when they introduced layers, history, non-destructive adjustment layers...

The issue should not be that Adobe is making changes... it should be that those changes need to be actually bug free when they get released.
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Hannah Nicollet, Quality Engineer

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Hi Everyone,

First a question and then would you please try a workaround and let me know if it addresses the issue for you?

Question: Are you opening a non-RGB document?

If you are, would you please open a new RGB document and then check for your text highlighting/cursor again?

Thank you,
Hannah
(Edited)
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Hildi

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Yes I was opening a CMYK psds. Now even with the "Preferences>Performance and turn off "Use Graphics Processor" I don't see highlighted text. Also the option to turn it back on is greyed out?
I can see highlighted text when I open a new RGB document but it's maybe because I can't switch my Graphics Processor back on?
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Beverly J Myers

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I tried it in RGB and it works fine. However, I cannot work in RGB as color separation is a big deal for our press. I am constantly adjusting files that were built in RGB when we specify CMYK. The life of a graphic designer, right! :) 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Beverly, you don't need to work in RGB, you only need to open a single RGB doc and then it will work correctly in your CMYK doc.
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Kenneth Means

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I was opening a cmyk document and opening a new RGB document fixed the problem.
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Joann Walker

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Why is there no update on this issue? The workaround of turning off the coprocessor and opening a new RGB first DOES NOT WORK. When I try to use the text tool anytime (even in a first created new RGB doc), NOTHING HAPPENS, except I create dozens of text layers. I can draw a box but can't click inside and type. I never get a flashing text cursor. This is a big deal. Why isn't it fixed already? This thread is dead 2 months now.

PS CC 2019 20.0.1
High Sierra 10.13.6
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Catherine Côté

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i have the same issue as well, running photoshop with macOS High Sierra. this issue is huge and a time suck. hoping for a fix soon!
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Sven Götz

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Same problem on macOS 10.13.6 and PS CC 20.0.0. RGB documents work as they should only happens in CMYK documents.
Edit: I just realised after opening the RGB document and going back to my CMYK document eversthing worked again. I didn't even shut down/restart anything. weird...
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Beverly J Myers

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It has worked for me as well but over the weekend it reverted. I did it again and it’s fine. Weird
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Christina Andrews

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In my case, I could see the text highlight after turning the Graphics Processor off (Mac OS High Sierra) even when editing CMYK files.
(Edited)
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Hannah Nicollet, Quality Engineer

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Official Response
Hi Everyone,

Please see the instructions here for the workaround for this issue. Open a new document in RGB and your text highlight and cursor will appear, even in other documents.

Thanks,
Hannah

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maxwell ambris

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When will it be fix permanently?
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Jacob Agnone

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this.
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Carlos Tourné

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Thank you for the workaround. It does work. Amazing that this is still an issue.
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Lottie Miller

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I see that one was able to disable the lorum ipsum nonsense in my just installed Photoshop CC 2019. How can I remove it? It's annoying!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Preferences > Type... uncheck "Fill new layers with placeholder text"
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Anne Roberts

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Is this a permanent fix? And do we need to recheck that box at some point?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Preferences > Type... uncheck "Fill new layers with placeholder text"

^^ it's a preference, so that's the how it works. If you don't want placeholder text, uncheck it. Thanks
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Lottie Miller

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Also, when I am in select and mask and choose to change out the background with a color or gradient, it is always black.  Help!

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Preferences > Performance.... check Legacy Compositing and restart Photoshop
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Nicholas Kaczmarek

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This reply was created from a merged topic originally titled No Bounding box with CMYK.

All of a sudden today my free transform bounding box disappeared. I've read through a bunch of this and none of the suggestion work. Even when I place something the transform bounding box doesn't appear (attached screenshot). Please help! 

Note: This conversation was created from a reply on: Photoshop: Transform Controls Disappear.
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Lousineh Tarvirdy

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This reply was created from a merged topic originally titled The transform handles are not showing.

The transform handles are not showing in my screen on the most updated photoshop.  I also checked the show transform controls on option bar that is not helping either.
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Madhuri Ravishankar

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This reply was created from a merged topic originally titled Photoshop CC: Text box, text selection, transform bounding box not showing.

Ever since the update,

> I cannot view bounding boxes
> Cannot view transform tool edges or text box edges
> Cannot view the text being selected/highlighted

Particularly frustrating because literally no work can proceed without being able to control these.
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Nathan Dibble

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This reply was created from a merged topic originally titled Lasso Tool does not show up when placing points.

When I select the lasso tool and place points on the artboard you can't see the line placed by either mouse or pen. 
You have to randomly cross over the area where you placed the first point to connect the lasso. It's supper annoying. 
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Nathan Dibble

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The boundary box is missing when I transform!! Why??? Adobe please fix PSD. I resorted to go back to my CS3 system.
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Alfredo Cardózo

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Thank you so much, this actually worked 01/09/19 :D 

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Randee Paraskevopoulos

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I've tried all these fixes, and still no transform controls. I'm running on a PC, Windows 10, latest update. RGB files. I can't even find the checkbox where I can turn on the transform controls.

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you selecting Edit > Transform...? Or in the Move tool (top tool in the toolbar)? If the later, you can click "Show Transform Controls" in the tool options bar across the top.
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Silvia Gervasio

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I'm having the same problem, with any kind of layer/file. Transformation Controls not showing even though all the boxes are ticked.
I'm on Mac Mojave with the latest Photoshop CC 2019 installed.

I tried all of the following:
  • Ticking / Unticking / Ticking again Show Transformation Controls: didn't work
  • Ticking / Unticking / Ticking again Show Extra: didn't work 
  • Opening an existing RGB document or new RGB document, first thing as soon as I start Photoshop: nothing
  • disabling OpenGL drawing in Photoshop's preferences: nothing
It's unbelievably frustrating to work without Transform Controls/Bounding boxes, the most I could do was to get Layers Edges to show (View > Show > Layer Edges), but that still doesn't help when trying to transform layers. 

I am thinking to go back to CC 2018!

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Catherine Côté

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i found an easy workaround: i notice the problem occured only when i work with CMYK document. all i need to do is open an RGB document and just keep it in the background. works everytime.