Photoshop: Unusable in versions later than 19.0 on Windows 10

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  • Updated 2 years ago
  • (Edited)
I've had the issue that some others have experienced of weird cursor behaviour when I've updated to any version later than 19.0. The behaviour manifests as the cursor constantly flickering between the blue circle (indicating activity / loading) and 'normal', attempts to use selection tools, brushes etc. are fruitless as the cursor jumps around at strange angles. Pull-down menus can't be accessed because the cursor activity is at an offset from where it's been positioned.

Worse, when Photoshop is running, the cursor constantly flickers and misbehaves in other programs. Adobe's Tech Support are hopeless, the only sure-fire way to fix the problem was to go back to v19.0 (and lose all my preferences, actions etc. in the process).

Even this isn't problem free: now every time I open Photoshop the interface is either at 100%, 125% (which is what I have set in Windows 10) or 200%. This is with 'Automatic' set in UI scaling.

I'm unwilling to upgrade to version 19.1.3 because there's nothing in the release notes to indicate that the problem has been addressed, and as I suspect it's related to UI scaling issues on Windows, any 'fix' might be years in the making if Adobe's track record in this area is anything to go by.

If Adobe would let me keep my existing installation and put the newest one alongside in order to test it, I'd be happy, but they don't: updating will eliminate my current installation.

If anyone has any ideas I'd be grateful.
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Chris Pearson

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Posted 2 years ago

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Photo of Michel DELFELD


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Can't help you dear,
I am running PS 19.1.3 on High Sierra 10.13.4. And not having these problem
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Chris Pearson

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I tried this and several other fixes suggested on forums here and elsewhere but none of them work. 

At the moment, running Photoshop 19.0, I have an installation that works. I've already wasted too much time installing updates, doing fixes like this and being considerably worse off - with a version of Photoshop that I can't use and that also screws up all other running apps when it's running - and then having to go back to version 19.0 to get some work done.

To be paying so much for a CC  subscription and to have to mess about like this really goes against the grain.