Merged
This conversation has been merged. Please reference the main conversation: Photoshop: Hiding sometimes makes it irretrievable
Since a few days, from time to time all windows in Photoshop are just gone. Only I see the menu bar at the top, but the documents, panels, tools and everything is not showing anywhere.
It happens randomly. I'm working and swithching between apps and suddenly this will happen.
I'm using the latest Photoshop CC 2017 version in an iMac with latest software Sierra 10.12.4 (16E195). It doesn't happen in Illustrator or any other apps.
Should I uninstall and reinstall Photoshop? I'd like to avoid it, is it a known bug or problem or does it have to do with my OSX System rather than Photoshop?
It happens randomly. I'm working and swithching between apps and suddenly this will happen.
I'm using the latest Photoshop CC 2017 version in an iMac with latest software Sierra 10.12.4 (16E195). It doesn't happen in Illustrator or any other apps.
Should I uninstall and reinstall Photoshop? I'd like to avoid it, is it a known bug or problem or does it have to do with my OSX System rather than Photoshop?
Posted 2 years ago
Max Johnson, Champion
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Can you easily reproduce this? If so I'd like to get a demonstration of the steps to reproduce.
Not easily. Unfortunately it happens rabdonmly and I can't identify what triggers it. I can take a screenshot the next time it happens or try to look at something at the Console if you are so kind to tell me where and what to look for.
It just happens randomly when I switch to Photoshop after working with some other app, usually Skype, Adobe Illustrator, Microsoft Outlook, Chrome, Finder. These are the main apps I use every day.
It just happens randomly when I switch to Photoshop after working with some other app, usually Skype, Adobe Illustrator, Microsoft Outlook, Chrome, Finder. These are the main apps I use every day.
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Thanks. A sample process from Activity Monitor for Photoshop when it happens may also be useful.
Duly noted. I'll check Activity Monitor when it happens again. Thanks for the help! :)
Hi! It happened again and I took the sample, I hope I did it properly. Here you can find the output it saved for me: https://drive.google.com/open?id=0B-VzF08yzaHfUGVJX0ZMQUFXdFE
Thank you!!
Thank you!!
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Thanks. I've asked an engineer to take a look. It's not a slam dunk it will help, but hopefully we can find some clues.
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Quick question from the engineer. Is the main menu still visible? If you go to the File, Layers, or Help menu, do the menu items show up? If they do show up, are any of the commands in the menus active? or are they all disabled?
Yes, the menu is the only thing working, I can see it and interact with it. When I close the app as I can't use in that state, then PS asks me if I want to save the documents, although I can't see them. Hope my feedback helps in some way. Thanks for sharing the info to the engineer.
I made another sample when the problem was happening, right after it started.
https://drive.google.com/file/d/0B-VzF08yzaHfYk1WeVVLRHRZZk0/view?usp=sharing
https://drive.google.com/file/d/0B-VzF08yzaHfYk1WeVVLRHRZZk0/view?usp=sharing
Just a thought, have you updated your graphics driver lately. also try disabling the new start screen as the latest version is having memory release issues. also try disabling opencl.
(Edited)
Hi, thanks. I disabled it. Let's see if it will make a difference.
I haven't updated the graphics card since this is something that is done in the OSX System updates through Apple updates. For the record, the iMac has the lastest OS version possible and also Adobe apps are up to date :)
I haven't updated the graphics card since this is something that is done in the OSX System updates through Apple updates. For the record, the iMac has the lastest OS version possible and also Adobe apps are up to date :)
I'm not sure about apple. However on a windows system, update doesn't always grab the drivers from the actual card manufacturers site. That's why I check Nvidias site directly each week if not sooner
In general you don't ever have to worry about installing or updating drivers on a Mac. The System updates distributed by Apple from time to time contain the latest drivers and everything your specific Mac model may need to stay completely up-to-date.
This reply was created from a merged topic originally titled Photoshop: Panels and document window hidden after Lightroom edit in Photoshop.
This is a strange issue that has only recently appeared (since latest lightroom update 2015.12). Photoshop (CC 2017 1.1) and Lightroom behave normally until I use the "edit in photoshop cc2017" from lightroom... after doing that if at any point I hide Photoshop (cmd H) photoshop will hide but you can never see it again. When you go back to photoshop, its still running and the top menu bar is still there but all tools, palettes and windows are not visible and there appears no way to make them visible again other than quiting photoshop and starting again. If you don't use edit in photoshop from lightroom the photoshop will continue to hide and reappear as normal when you use cmd H. Would love to know if anybody else if getting this issue and if there is a solution? I have run with new prefs and no 3rd party plugins but the issue remains. Thanks
This is a strange issue that has only recently appeared (since latest lightroom update 2015.12). Photoshop (CC 2017 1.1) and Lightroom behave normally until I use the "edit in photoshop cc2017" from lightroom... after doing that if at any point I hide Photoshop (cmd H) photoshop will hide but you can never see it again. When you go back to photoshop, its still running and the top menu bar is still there but all tools, palettes and windows are not visible and there appears no way to make them visible again other than quiting photoshop and starting again. If you don't use edit in photoshop from lightroom the photoshop will continue to hide and reappear as normal when you use cmd H. Would love to know if anybody else if getting this issue and if there is a solution? I have run with new prefs and no 3rd party plugins but the issue remains. Thanks
I'm having this problem since I opened this topic. My only partial solution is to change the setting to Show and Hide the application frame. This causes the tools and documents to appear again, so you can save and restart. It will work more or less but the UI is like frozen while in that state: for example, you cannot use the zoom properly.
Sometimes I have a partial freeze and the panels will not work, for example the text panel will remain invisible no matter if you click the button in the toolbar while they are not expanded. You have to expand the toolbars or restart the app.
Sometimes I have a partial freeze and the panels will not work, for example the text panel will remain invisible no matter if you click the button in the toolbar while they are not expanded. You have to expand the toolbars or restart the app.
(Edited)
This reply was created from a merged topic originally titled Photoshop entire window disappearing on MacBook Pro (newest edition).
Hard to pinpoint when it happens, but usually when using Command + H to hide the application, once I try to go back into Photoshop, the entire window no longer reappears. The top bar with File, Edit, etc. is up saying Photoshop is live, and the program does not say to Force Quit. I've tried every type of troubleshooting, from minimizing/ maximizing, all the shortcuts for hiding, etc, and all the view options from Photoshop itself. My coworkers also have this problem. When you quit the application, it still asks to save whatever documents are still open, but it won't show them, it simply shows the desktop background and a popup for saving appears. The only solution thus far is to quit Photoshop and reopen.
Hard to pinpoint when it happens, but usually when using Command + H to hide the application, once I try to go back into Photoshop, the entire window no longer reappears. The top bar with File, Edit, etc. is up saying Photoshop is live, and the program does not say to Force Quit. I've tried every type of troubleshooting, from minimizing/ maximizing, all the shortcuts for hiding, etc, and all the view options from Photoshop itself. My coworkers also have this problem. When you quit the application, it still asks to save whatever documents are still open, but it won't show them, it simply shows the desktop background and a popup for saving appears. The only solution thus far is to quit Photoshop and reopen.
Hi!
Just in case you didn't read this whole topic in which yours was moved in, when you need to see the documents again after the problem happens, please just change the settings to hide/show the application frame in the Window menu. Changing this allows me to use Photoshop again to save the documents and restart - infortunately, zoom doesn't work after this problem happens, so I have to restart again.
Sadly, it still happens for me. I hope they get to fix this as it is extremely annoying.
Just in case you didn't read this whole topic in which yours was moved in, when you need to see the documents again after the problem happens, please just change the settings to hide/show the application frame in the Window menu. Changing this allows me to use Photoshop again to save the documents and restart - infortunately, zoom doesn't work after this problem happens, so I have to restart again.
Sadly, it still happens for me. I hope they get to fix this as it is extremely annoying.
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
I can also add anyone with this problem to prerelease to check out a change for an upcoming release which should fix this issue.
Hey that sounds great! I'll wait for the public release since it is my work machine.
I would love to test this plugin!
thx.
regards
Achim
thx.
regards
Achim
C Clavo