Photoshop: Two issues. Free Transform Bug + Scrolling Issue.

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  • Updated 1 year ago
  • (Edited)
Hey there. Have been using Photoshop in Cloud for 4-5 years with no issues. Just a month ago, I bought a new laptop, and have re-installed Photoshop, and now I have two issues I would appreciate any help on please.

Issue 1: 
I select a layer and Free Transform it (Edit--> Free Transform | Cntr+T). However, when I re-size this layer and move it about on the screen, photoshop constantly flashes up how the original layer looks. This makes using Free Transform practically unworkable as the constant flashing to the original stops me from being able to see the adjustments I am making. It feels like a bug. Is anyone aware of this issue? It is not really possible to show this as a screenshot as the bug only shows itself while editing with movement. 

Issue 2:
I use my laptop trackpad to move around the photoshop window, by using the common two-fingers. For some reason, scrolling left/right on my trackpad is reversed to normal. It works fine in Illustrator and Indesign, so I'm unclear why Photoshop has revered this. How can I unreverse the scrolling? 

Support on both issues would be extremely welcome.

Thank you so much
Simon
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Simon Wadsworth

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Posted 1 year ago

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David, Official Rep

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Howdy Simon,

Let me take a crack at Issue #1.  Would you mind sending me the file so I can see what's happening?  My email is david <dot> mohr <at> adobe <dot> com.  Is the layer a smart object?  What are your settings under Preferences > Performance > Graphics Processor Settings (upper right)?  Have you tried toggling use Graphic Processor?  (it might be an issue with your graphics card)

Let me know and we can go from there,
David
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you can make a video/screen recording of the issue that might help, too.

I agree with David, it might be a graphics/card driver issue. Try updating your graphics driver or disabling Use Graphics Processor altogether.
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John Maguire

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Simon. There's a free program called icecream screen recorder that lets you make limited video screen captures and is easy to use. If your issue is not resolved, try it to make a video of the issue.
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Simon Wadsworth

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Thanks for all your help so far, really appreciated. I will respond fully over the weekend, including video. 

Thank you
Simon
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Simon Wadsworth

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Hi. I've taken two videos of the issue - both about 20mb in size and .webm format. How do I upload them here for you to see? Sorry for naive questions.

Thanks
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Dropbox or http://assets.adobe.com/ and share the URL here.
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Simon Wadsworth

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https://www.dropbox.com/sh/da265fhafb6xyes/AADLSQ-IIMJAWClGLQatwzXPa?dl=0

Hey all. 
Taking issue 1, I'm sharing two .WEBM videos from Icecream showing the problem - link above. The first with the Graphics Processor turned off, the second with the Processor on. The issue is the same. The videos show me Free Transforming a layer by adjusting its size, and then moving it around also - you can see the original size of the image before transforming flashing while adjusting the size. 

Strange observation - the issue is more prevalent when I am not using IceCream to record it. When not recording, it flashes much more. Though it's still clearly bad in the recordings.

David - I didn't see the need to email you the file. This happens with ANY layer I free transform. The layers are not smart objects. If you would still like an example though, I am happy to email, let me know.

My Graphic Processor settings are: "Detected Graphics Processor: Intel (R) HD Graphics 520." 
In advanced mode it states: 
Drawing Mode: Basic
Use Graphics Processor to Accelerate Compution: Ticked
Use OpenCL: Ticked
Anti-alias Guides and Paths: Ticked
30 Bit display: Not Ticked

(I'm naive and don't know what those mean, but mentioning them just the same).

My laptop is a Lenovo T560 running Windows 10, 16mb RAM. It's a very good computer, new this year so RAM/speed shouldn't be an issue. I have just downloaded the latest version of Photoshop cloud also.

I haven't updated my Graphics Driver. With the laptop being new, and not being affected by this issue before on all previous computers, this feels like a boilerplate solution to me which I'm loathed to try without exploring other options. The card I have is: NVIDIA® GeForce® 940MX

Welcome all thoughts, and appreciate your help.
Thank you
Simon
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks. David and I will take a look at Monday when we're back the office (at home with just my MacBook today).
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Simon Wadsworth

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Thank you Jeffrey. No rush of course, whenever you both get a moment is welcome.
Enjoy your weekend!
Simon
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Simon Wadsworth

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Hello Jeffrey, hope you're well. Have yourself and David had a chance to look over this yet?
Thank you.
Simon
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David, Official Rep

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Sorry, Simon, I haven't had a chance and will be out of the office tomorrow.  

I'll look at it on Wednesday, ok?  Sorry for the delay...
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Simon Wadsworth

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Ok thanks David. I know I said no rush, but just wanted to check this hadn't been forgotten after 2 weeks. Thanks for your help :)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Simon, I had a chance to look more closely at the videos. When you ticked off "Use Graphics Processor" did you quit Photoshop and restart it before rechecking the behavior?
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Simon Wadsworth

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Sure, here you go. Thanks!
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   Portable Bit Map 18.0.1 (2017.0.1 x001 x003) - from the file “PBM”
   Poster Edges 18.0.1 - from the file “Filter Gallery”
   PRC 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   Radial Blur 18.0.1 - from the file “Standard MultiPlugin”
   Radiance 18.0.1 (2017.0.1 x001 x003) - from the file “Radiance”
   Range 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   Render Color Lookup Grid NO VERSION - from the file “Export3DLUT”
   Reticulation 18.0.1 - from the file “Filter Gallery”
   Ripple 18.0.1 - from the file “Standard MultiPlugin”
   Rough Pastels 18.0.1 - from the file “Filter Gallery”
   Save for Web 18.0.1 - from the file “Save for Web”
   ScriptingSupport 18.0.1 - from the file “ScriptingSupport”
   Shake Reduction 18.0.1 - from the file “Shake Reduction”
   Shear 18.0.1 - from the file “Standard MultiPlugin”
   Skewness 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   Smart Blur 18.0.1 - from the file “Standard MultiPlugin”
   Smudge Stick 18.0.1 - from the file “Filter Gallery”
   Solarize 18.0.1 (2017.0.1 x001 x003) - from the file “Solarize”
   Spaces 18.0.1 - from the file “Spaces”
   Spatter 18.0.1 - from the file “Filter Gallery”
   Spherize 18.0.1 - from the file “Standard MultiPlugin”
   Sponge 18.0.1 - from the file “Filter Gallery”
   Sprayed Strokes 18.0.1 - from the file “Filter Gallery”
   Stained Glass 18.0.1 - from the file “Filter Gallery”
   Stamp 18.0.1 - from the file “Filter Gallery”
   Standard Deviation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   STL 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   Sumi-e 18.0.1 - from the file “Filter Gallery”
   Summation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   Targa 18.0.1 - from the file “Standard MultiPlugin”
   Texturizer 18.0.1 - from the file “Filter Gallery”
   Tiles 18.0.1 - from the file “Standard MultiPlugin”
   Torn Edges 18.0.1 - from the file “Filter Gallery”
   Twirl 18.0.1 - from the file “Standard MultiPlugin”
   U3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   Underpainting 18.0.1 - from the file “Filter Gallery”
   Vanishing Point 18.0.1 - from the file “VanishingPoint”
   Variance 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   Virtual Reality Modeling Language | VRML 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   Water Paper 18.0.1 - from the file “Filter Gallery”
   Watercolor 18.0.1 - from the file “Filter Gallery”
   Wave 18.0.1 - from the file “Standard MultiPlugin”
   Wavefront|OBJ 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   WIA Support 18.0.1 (2017.0.1 x001 x003) - from the file “WIASupport”
   Wind 18.0.1 - from the file “Standard MultiPlugin”
   Wireless Bitmap 18.0.1 (2017.0.1 x001 x003) - from the file “WBMP”
   ZigZag 18.0.1 - from the file “Standard MultiPlugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
   Recent Files  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”
   Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   New Document  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”
   Start  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”
   com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”
   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
  • 1735 Reply Likes
Any reason you're running the latest version? (2017.1.1)

I would install that update and reset your prefs;
(Edited)
Photo of Simon Wadsworth

Simon Wadsworth

  • 12 Posts
  • 0 Reply Likes
Hi Jeffrey. Do you mean any reason I'm *not* running the latest version? I got my new computer a couple of months ago and downloaded and installed Photoshop as soon as. So I thought I am on the latest version - no?

Unless there's a new version that's been available in the last two months since? (I try not to download every single update as I'd never get anything done otherwise).

Cheers,
Simon
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
  • 1735 Reply Likes
Looking at the system info, it shows you have Adobe Photoshop Version: 2017.0.1 installed. There have been to maintenance releases since then so 2017.1.1 is the most current version: https://helpx.adobe.com/photoshop/kb/uptodate.html
Photo of Simon Wadsworth

Simon Wadsworth

  • 12 Posts
  • 0 Reply Likes
Thanks Jeffrey, I have just updated photoshop. System info below. No change in the issue, it's still present. Any thoughts?

Thanks,
Simon
Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64
Number of Launches: 16
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2496 MHz
Built-in memory: 16251 MB
Free memory: 8045 MB
Memory available to Photoshop: 14387 MB
Memory used by Photoshop: 70 %
History Thumbnails: Disabled.
Touch Bar: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="Intel(R) HD Graphics 520"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="20.19.15.4474"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel(R) HD Graphics 520"
glgpu[0].GLRendererID=6422
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"
glgpu[0].GLDriverDate="20160613000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 20.19.15.4474"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
clgpu[0].CLPlatformVersion="2.0 "
clgpu[0].CLDeviceVersion="2.0 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=6492
clgpu[0].CLName="Intel(R) HD Graphics 520"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="20.19.15.4474"
clgpu[0].CLBandwidth=1.84686e+10
clgpu[0].CLCompute=163.618
clgpu[1].CLPlatformVersion="1.2"
clgpu[1].CLDeviceVersion="1.2 CUDA"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=2048
clgpu[1].CLName="GeForce 940MX"
clgpu[1].CLVendor="NVIDIA Corporation"
clgpu[1].CLVendorID=4318
clgpu[1].CLDriverVersion="376.54"
clgpu[1].CLBandwidth=1.4972e+10
clgpu[1].CLCompute=263.544
License Type: Subscription
Serial number: 90970497318194760996
GUIDBucket:
  bucket: 97
  test: ReduceUXFriction
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\
Temporary file path: C:\Users\SIMONW~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 930.3G, 605.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2017/01/26-01:10:02   79.579975   79.579975
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0   
   AdobeOwl.dll   Adobe Owl   5.2.11   
   AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.579975   79.579975
   AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824
   AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824
   AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2017/01/26-01:10:02   79.579975   79.579975
   ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1   
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7)   1.000000
   ARE.dll   ARE 2017/01/26-01:10:02   79.579975   79.579975
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2017/01/26-01:10:02   79.579975   79.579975
   BIBUtils.dll   BIBUtils 2017/01/26-01:10:02   79.579975   79.579975
   boost_date_time.dll   photoshopdva   10.0.0   
   boost_signals.dll   photoshopdva   10.0.0   
   boost_system.dll   photoshopdva   10.0.0   
   boost_threads.dll   photoshopdva   10.0.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2017/01/26-01:10:02   79.579975   79.579975
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaudiodevice.dll   photoshopdva   10.0.0   
   dvacore.dll   photoshopdva   10.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   10.0.0   
   dvamediatypes.dll   photoshopdva   10.0.0   
   dvametadata.dll   photoshopdva   10.0.0   
   dvametadataapi.dll   photoshopdva   10.0.0   
   dvametadataui.dll   photoshopdva   10.0.0   
   dvaplayer.dll   photoshopdva   10.0.0   
   dvatransport.dll   photoshopdva   10.0.0   
   dvaui.dll   photoshopdva   10.0.0   
   dvaunittesting.dll   photoshopdva   10.0.0   
   dynamiclink.dll   photoshopdva   10.0.0   
   ExtendScript.dll   ExtendScript 2016/12/13-13:10:33   80.1089815   80.1089815
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   igestep30.dll   IGES Reader   9.3.0.113   
   imslib.dll   IMSLib DLL   10.0.0.11   
   JP2KLib.dll   JP2KLib 2017/04/05-14:24:38   79.266006   79.266006
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   LogSession.dll   LogSession   7.4.1.60.45263   
   mediacoreif.dll   photoshopdva   10.0.0   
   MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2017   18.1.1   
   Plugin.dll   Adobe Photoshop CC 2017   18.1.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67   
   PSArt.dll   Adobe Photoshop CC 2017   18.1.1   
   PSViews.dll   Adobe Photoshop CC 2017   18.1.1   
   SCCore.dll   ScCore 2016/12/13-13:10:33   80.1089815   80.1089815
   SVGRE.dll   SVGRE   79.579975   79.579975
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16   
   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”
   Accented Edges 18.1.1 - from the file “Filter Gallery”
   Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle”
   Angled Strokes 18.1.1 - from the file “Filter Gallery”
   Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average”
   Bas Relief 18.1.1 - from the file “Filter Gallery”
   BMP 18.1.1 - from the file “Standard MultiPlugin”
   Camera Raw 9.10 - from the file “Camera Raw”
   Camera Raw Filter 9.10 - from the file “Camera Raw”
   Chalk && Charcoal 18.1.1 - from the file “Filter Gallery”
   Charcoal 18.1.1 - from the file “Filter Gallery”
   Chrome 18.1.1 - from the file “Filter Gallery”
   Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon”
   Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”
   Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”
   Color Halftone 18.1.1 - from the file “Standard MultiPlugin”
   Colored Pencil 18.1.1 - from the file “Filter Gallery”
   CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin”
   Conté Crayon 18.1.1 - from the file “Filter Gallery”
   Craquelure 18.1.1 - from the file “Filter Gallery”
   Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto”
   Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin”
   Crosshatch 18.1.1 - from the file “Filter Gallery”
   Crystallize 18.1.1 - from the file “Standard MultiPlugin”
   Cutout 18.1.1 - from the file “Filter Gallery”
   Dark Strokes 18.1.1 - from the file “Filter Gallery”
   De-Interlace 18.1.1 - from the file “Standard MultiPlugin”
   Dicom 18.1.1 - from the file “Dicom”
   Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”
   Diffuse Glow 18.1.1 - from the file “Filter Gallery”
   Displace 18.1.1 - from the file “Standard MultiPlugin”
   Dry Brush 18.1.1 - from the file “Filter Gallery”
   Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire”
   Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”
   Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”
   Extrude 18.1.1 - from the file “Standard MultiPlugin”
   FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore”
   Fibers 18.1.1 - from the file “Standard MultiPlugin”
   Film Grain 18.1.1 - from the file “Filter Gallery”
   Filter Gallery 18.1.1 - from the file “Filter Gallery”
   Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”
   Fresco 18.1.1 - from the file “Filter Gallery”
   Glass 18.1.1 - from the file “Filter Gallery”
   Glowing Edges 18.1.1 - from the file “Filter Gallery”
   Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”
   Grain 18.1.1 - from the file “Filter Gallery”
   Graphic Pen 18.1.1 - from the file “Filter Gallery”
   Halftone Pattern 18.1.1 - from the file “Filter Gallery”
   HDRMergeUI 18.1.1 - from the file “HDRMergeUI”
   HSB/HSL 18.1.1 - from the file “Standard MultiPlugin”
   IFF Format 18.1.1 - from the file “Standard MultiPlugin”
   IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”
   Ink Outlines 18.1.1 - from the file “Filter Gallery”
   JPEG 2000 18.1.1 - from the file “JPEG2000”
   Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”
   Lens Blur 18.1.1 - from the file “Lens Blur”
   Lens Correction 18.1.1 - from the file “Lens Correction”
   Lens Flare 18.1.1 - from the file “Standard MultiPlugin”
   Liquify 18.1.1 - from the file “Liquify”
   Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”
   Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”
   Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”
   Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”
   Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”
   Mezzotint 18.1.1 - from the file “Standard MultiPlugin”
   Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”
   MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore”
   Mosaic Tiles 18.1.1 - from the file “Filter Gallery”
   Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support”
   Neon Glow 18.1.1 - from the file “Filter Gallery”
   Note Paper 18.1.1 - from the file “Filter Gallery”
   NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors”
   Ocean Ripple 18.1.1 - from the file “Filter Gallery”
   OpenEXR 18.1.1 - from the file “Standard MultiPlugin”
   Paint Daubs 18.1.1 - from the file “Filter Gallery”
   Palette Knife 18.1.1 - from the file “Filter Gallery”
   Patchwork 18.1.1 - from the file “Filter Gallery”
   Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin”
   PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX”
   Photocopy 18.1.1 - from the file “Filter Gallery”
   Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine”
   Photoshop Touch 14.0 - from the file “PSDX”
   Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”
   Pinch 18.1.1 - from the file “Standard MultiPlugin”
   Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar”
   Plaster 18.1.1 - from the file “Filter Gallery”
   Plastic Wrap 18.1.1 - from the file “Filter Gallery”
   PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”
   PNG 18.1.1 - from the file “Standard MultiPlugin”
   Pointillize 18.1.1 - from the file “Standard MultiPlugin”
   Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin”
   Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM”
   Poster Edges 18.1.1 - from the file “Filter Gallery”
   PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”
   Radial Blur 18.1.1 - from the file “Standard MultiPlugin”
   Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance”
   Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”
   Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”
   Reticulation 18.1.1 - from the file “Filter Gallery”
   Ripple 18.1.1 - from the file “Standard MultiPlugin”
   Rough Pastels 18.1.1 - from the file “Filter Gallery”
   Save for Web 18.1.1 - from the file “Save for Web”
   ScriptingSupport 18.1.1 - from the file “ScriptingSupport”
   Shake Reduction 18.1.1 - from the file “Shake Reduction”
   Shear 18.1.1 - from the file “Standard MultiPlugin”
   Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”
   Smart Blur 18.1.1 - from the file “Standard MultiPlugin”
   Smudge Stick 18.1.1 - from the file “Filter Gallery”
   Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize”
   Spaces 18.1.1 - from the file “Spaces”
   Spatter 18.1.1 - from the file “Filter Gallery”
   Spherize 18.1.1 - from the file “Standard MultiPlugin”
   Sponge 18.1.1 - from the file “Filter Gallery”
   Sprayed Strokes 18.1.1 - from the file “Filter Gallery”
   Stained Glass 18.1.1 - from the file “Filter Gallery”
   Stamp 18.1.1 - from the file “Filter Gallery”
   Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”
   STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”
   Sumi-e 18.1.1 - from the file “Filter Gallery”
   Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”
   Targa 18.1.1 - from the file “Standard MultiPlugin”
   Texturizer 18.1.1 - from the file “Filter Gallery”
   Tiles 18.1.1 - from the file “Standard MultiPlugin”
   Torn Edges 18.1.1 - from the file “Filter Gallery”
   Twirl 18.1.1 - from the file “Standard MultiPlugin”
   U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”
   Underpainting 18.1.1 - from the file “Filter Gallery”
   Vanishing Point 18.1.1 - from the file “VanishingPoint”
   Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”
   Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”
   Water Paper 18.1.1 - from the file “Filter Gallery”
   Watercolor 18.1.1 - from the file “Filter Gallery”
   Wave 18.1.1 - from the file “Standard MultiPlugin”
   Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”
   WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport”
   Wind 18.1.1 - from the file “Standard MultiPlugin”
   Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP”
   ZigZag 18.1.1 - from the file “Standard MultiPlugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
   Recent Files  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”
   Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   New Document  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”
   Start  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”
   com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”
   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE
Photo of eartho

eartho

  • 799 Posts
  • 194 Reply Likes
Why aren't you updating your video drivers? If you're having issues with images on screen, the first thing you need to do is make sure all your nvidia drivers are up to date. 
Photo of Todd Shaner

Todd Shaner, Champion

  • 991 Posts
  • 324 Reply Likes
Since the laptop's trackpad appears to have issues with Photoshop have you tried using a USB mouse?

There appear to be many new updates: http://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t...

I suggest checking for updates using the Lenovo System Update Utility, which may already be installed on the laptop: https://support.lenovo.com/us/en/solutions/ht080136
Photo of Simon Wadsworth

Simon Wadsworth

  • 12 Posts
  • 0 Reply Likes
Hi Todd, this is extremely helpful thank you. Some work for me to do. Unfortunately a mouse is not an option for me however with how I work. 

Will report back!
Cheers
Simon
Photo of David

David, Official Rep

  • 2727 Posts
  • 373 Reply Likes
Hiya Simon,

I would also really follow Eartho's advice and update your video drivers.  Honestly, this sounds more like a video issue than an PS bug.  If it were, we'd definitely have loads more reports of the problem.

Hope that helps,
David