photoshop tools become unresponsive

  • 1
  • Problem
  • Updated 5 months ago
The symptoms been bothering me for months now. At times they seem to disappear for days then randomly come back later:
 
-Brush strokes don't register every few seconds.
-Selecting and transforming take multiple tries.
-Basically every tool and command take multiple tries for them to execute.
-Once I close and reopen the program I can't open any files.
-Restarting the system fixes it until it happens again in minutes or hours.

So far I've tried:
-Switching to onboard graphic for graphic acceleration 
-Changing memory allocation, scratch disk.
-Reinstalling os.
-Switching to another set of ram sticks.
-Rolling back to multiple older versions of graphic driver
-Multiple versions of photoshop cc, photoshop 6

-Disabling graphic acceleration so far seems to work but make PS too slow for my type of work.

My system:
intel i5 2500k, 8gb ram, windows 7 64bit, geforce 560ti, intel HD 3000
Photo of michael tseng

michael tseng

  • 5 Posts
  • 2 Reply Likes
  • frustrated

Posted 5 months ago

  • 1
Photo of michael tseng

michael tseng

  • 5 Posts
  • 2 Reply Likes
Here's my system info:

Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 3309 MHz
Built-in memory: 7873 MB
Free memory: 5005 MB
Memory available to Photoshop: 6933 MB
Memory used by Photoshop: 60 %
Image tile size: 1024K
Image cache levels: 4
The GPU Sniffer crashed on 2/3/2018 at 5:52:02 PM
OpenGL Drawing: Disabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Unavailable
OpenGL Version: 3.0
Video Rect Texture Size: 8192
OpenGL Memory: 1024 MB
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics 3000
Display: 1
Display Bounds: top=0, left=0, bottom=1050, right=1680
Video Card Number: 2
Video Card: NVIDIA GeForce GTX 560 Ti
Driver Version: 23.21.13.9065
Driver Date: 20180103000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1680 x 1050 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GTX 560 Ti
Video Card Memory: 1024 MB
Video Card Number: 1
Video Card: Intel(R) HD Graphics 3000
Driver Version: 9.17.10.4229
Driver Date: 20150526000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Video Mode:
Video Card Caption: Intel(R) HD Graphics 3000
Video Card Memory: 2300 MB
Serial number: 96040484601045967792
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Michael\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  C:\, 195.2G, 106.1G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
   AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0  
   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
   boost_date_time.dll   DVA Product   6.0.0  
   boost_signals.dll   DVA Product   6.0.0  
   boost_system.dll   DVA Product   6.0.0  
   boost_threads.dll   DVA Product   6.0.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0  
   dvacore.dll   DVA Product   6.0.0  
   dvamarshal.dll   DVA Product   6.0.0  
   dvamediatypes.dll   DVA Product   6.0.0  
   dvaplayer.dll   DVA Product   6.0.0  
   dvatransport.dll   DVA Product   6.0.0  
   dvaunittesting.dll   DVA Product   6.0.0  
   dynamiclink.dll   DVA Product   6.0.0  
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   LogSession.dll   LogSession   2.1.2.1681  
   mediacoreif.dll   DVA Product   6.0.0  
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CS6   CS6  
   Plugin.dll   Adobe Photoshop CS6   CS6  
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
   PSArt.dll   Adobe Photoshop CS6   CS6  
   PSViews.dll   Adobe Photoshop CS6   CS6  
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112


Required plug-ins:

   3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   Angled Strokes 13.0
   Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 9.1.1
   Camera Raw Filter 9.1.1
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Dicom 13.0
   Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Embed Watermark 4.0
   Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Extrude 13.0
   FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mezzotint 13.0
   Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Pinch 13.0
   Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.1.2
   Shear 13.0
   Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Sumi-e 13.0
   Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   Underpainting 13.0
   Vanishing Point 13.0
   Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Wind 13.0
   Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE