Photoshop: Stops responding upon startup (Mac)

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  • Updated 1 year ago
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Hello, for the past week or so (intermittently at first, but now always) when I go to open photoshop, before doing any other task, I get the spinning beach ball, and it says application not responding (I'm on a desktop iMac) I go to force quit, and it won't even allow me to do that! I have to manually shut down my whole computer! I've uninstalled Photoshop and reinstalled it, and it is still doing the same problem. Please help! This is really becoming a serious issue for my workflow. I use Photoshop every day.
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jody.nexus1

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Posted 1 year ago

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John Maguire

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Have you tried to reset the preferences on startup. Click the PS icon to start it and immediately hold ctrl-alt-shift.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.
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David, Official Rep

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Howdy Jody,

Did you install or upgrade anything specific before these problems appeared?  Have you tried to trash your PS preferences (press ALT+CTRL+SHIFT to trigger the dialog) at launch?

Thanks,
David