Photoshop CC hangs on Windows

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
I subscribe to Photoshop CC and pay monthly. Yesterday and today I entered Photoshop, my mouse moves, but Photoshop does not respond at all. I even have to use control alt delete to close out. Is there a problem with Photoshop? Is Photoshop not aware that I am registered and paying for it?
Photo of Gary Peck

Gary Peck

  • 3 Posts
  • 0 Reply Likes
  • confused

Posted 3 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Do you have any third party plugins installed?
Any third party Flash panels?
If so, have you tried disabling them?

Have you checked all your utility programs (antivirus, font managers, etc.) for updates?

And what changed on your system since Photoshop was last working correctly?
Photo of Gary Peck

Gary Peck

  • 3 Posts
  • 0 Reply Likes
Nothing has changed from 2 days ago except I had a routine download from Microsoft. I dont know what was downloaded.
I have to admit I am not sure what third party plugins and Flash panels are.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Have you installed any plugins or panels for Photoshop after you installed Photoshop?
Photo of Gary Peck

Gary Peck

  • 3 Posts
  • 0 Reply Likes
no