Photoshop: Still Crashing After Recent Update

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  • Problem
  • Updated 3 months ago
  • (Edited)
I just did an update to Photoshop CC 21.1.2 yesterday, and used it for a little afterwards. Importing an image just made massive pixels, so I closed the program, reopened it and the image imported just fine. Today I was having the same issue. So I closed the program, opened it, and still continued to have this issue AND then some. When creating a text box, the program would freeze and wouldn't close unless I shut down/restarted my computer. The update says it addressed/fixed these issues, but for me it seems as if it created these issues - I wasn't having any problems prior to the update.
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Kayla Arrell

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  • frustrated

Posted 3 months ago

  • 2
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'm not seeing any crash reports with your email address. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
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Kayla Arrell

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Hmmm... weird. I'll check it out. I just got a software update for my laptop, so hopefully that rectified the issue.
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David, Official Rep

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Hiya Kayla,

You might also want to check the integrity of your font cache.  A single third party font with issues can cause all sorts of problems.  Check out steps #5, #6, and #7, particularly: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html
Thanks,David
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Kayla Arrell

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Thanks David! I'll give it a try!
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David, Official Rep

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Howdy Kayla,
If the problem does continue, however, please let us know.  And if the script tells you to send us your results, well, those emails come to me.  8-)  Finally, if you do find a "smoking gun" please feel free to share it here to help other users.
Thanks,
David
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Kayla Arrell

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Hi David,

Just following up! I haven't used Photoshop much in the past few week, but I am using it today and it has been working fine! Thanks again for your help and input!

Best,
Kayla