Photoshop shuts down (windows)

  • 1
  • Question
  • Updated 3 years ago
Hi, I'm having trouble with using photoshop on my computer. Every time I open the programme or half way through editing a photo the programme closes and says that there is a problem. I am using this on a windows computer.
Photo of Kate Fairlie

Kate Fairlie

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14456 Posts
  • 1860 Reply Likes
What does the event viewer say the faulting module is? Is Photoshop up to date? https://helpx.adobe.com/photoshop/kb/...
Photo of Kate Fairlie

Kate Fairlie

  • 2 Posts
  • 0 Reply Likes
Yes the programme is up to date. Just went to save a photo and a window popped up stating

Adobe Photoshop CC 2015 has stopped working. The problem cause the program to stop working correctly. Windows will close the program and notify you if a solution is available"
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
We need to see the full, detailed crash report, including the name of the faulting module as Jeff describe above.