Photoshop: Document window no drawing correctly (windows 10 - driver issue)

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Why does Photoshop show a tiny artboard when opening files? It only happens when opening files.. Creating new file then the artboard is ok
It appears to happen when I select use hardware acceleration.... I have bought a new PC for gaming but also for photoshop... I have a GTX 980ti ... should be sufficient for Photoshop...

Have a look at the picture:

http://s1.postimg.org/chjcm60pr/bug.jpg

Please fix this!!!

Adobe Photoshop Version: 2015.1.1 20151209.r.327 2015/12/09:23:59:59 CL 1055659 x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 4008 MHz
Built-in memory: 16309 MB
Free memory: 11226 MB
Memory available to Photoshop: 14495 MB
Memory used by Photoshop: 70 %
Modifier Palette: Enabled.
Design Space: Disabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=6144
glgpu[0].GLName="NVIDIA GeForce GTX 980 Ti"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="10.18.13.6143"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 980 Ti/PCIe/SSE2"
glgpu[0].GLRendererID=6088
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20151216000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6144
clgpu[0].CLName="GeForce GTX 980 Ti"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="361.43"
clgpu[0].CUDASupported=1
clgpu[0].CUDAVersion="8.0.5"
clgpu[0].CLBandwidth=2.43759e+011
clgpu[0].CLCompute=2883.37
License Type: Tryout Version
Serial number: Tryout Version
Feature::photoshop/extended: ON
Feature::photoshop/standard: ON
Feature::photoshop/trial: ON
Feature::32-Bit Layers: ON
Feature::CountTool: ON
Feature::Acrobat3D: ON
Feature::Measurement: ON
Feature::MATLAB: ON
Feature::VanishingPointMeasurement: ON
Feature::VanishingPoint3DSExport: ON
Feature::VanishingPointDXFExport: ON
Feature::Dicom: ON
Feature::VideoLayers: ON
Feature::Timeline: ON
Feature::ExtendedMenuBar: ON
Feature::3DPrint App: ON
Feature::ImageStack Creation: ON
Feature::ImageStack Editing: ON
Feature::32-Bit Painting: ON
Feature::ACRFilterAllowed: ON
Feature::ACRFilterAvailable: ON
Feature::ExportAssetsQueueFeature: OFF
Feature::Creative Cloud Staging: OFF
Feature::3DMultitonePrinting: OFF
Feature::Artboards: ON
Feature::Playground: OFF
Feature::Chording Palette: ON
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Temporary file path: C:\Users\AMDtje\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 476,4G, 268,7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2015/09/09-18:52:48 79.567158 79.567158
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0
AdobeOwl.dll Adobe Owl 5.2.9
AdobePDFL.dll PDFL 2015/09/12-01:10:45 79.156620 79.156620
AdobePIP.dll Adobe Product Improvement Program 7.3.1.70
AdobeSVGAGM.dll AdobeSVGAGM 79.566705 79.566705
AdobeXMP.dll Adobe XMP Core 2015/09/10-01:10:20 79.158325 79.158325
AdobeXMPFiles.dll Adobe XMP Files 2015/09/10-01:10:20 79.158325 79.158325
AdobeXMPScript.dll Adobe XMP Script 2015/09/10-01:10:20 79.158325 79.158325
adobe_caps.dll Adobe CAPS 9,0,0,28
AGM.dll AGM 2015/09/09-18:52:48 79.567158 79.567158
ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
AIDE.dll AIDE 2015/10/15-11:58:31 79.568000 79.568000
amtlib.dll AMTLib (64 Bit) 9.0.0.89BuildVersion: 9.0; BuildDate: Tue Aug 25 2015 7:30:38) 1.000000
ARE.dll ARE 2015/09/09-18:52:48 79.567158 79.567158
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2015/09/09-18:52:48 79.567158 79.567158
BIBUtils.dll BIBUtils 2015/09/09-18:52:48 79.567158 79.567158
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.3.7.33275 2.3.7.33275
CITThreading.dll Adobe CITThreading 2.3.7.33275 2.3.7.33275
CoolType.dll CoolType 2015/09/09-18:52:48 79.567158 79.567158
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 9.0.1.14
JP2KLib.dll JP2KLib 2015/08/14-01:13:58 79.258941 79.258941
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.3.1.70
manta.dll Manta 1. 1.
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2015/08/14-01:13:58 79.566687 79.566687
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2015 16.1.1
Plugin.dll Adobe Photoshop CC 2015 16.1.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 6.1.0.157
PSArt.dll Adobe Photoshop CC 2015 16.1.1
PSViews.dll Adobe Photoshop CC 2015 16.1.1
SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022
SVGRE.dll SVGRE 79.566690 79.566690
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 9.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.15
VulcanControl.dll Vulcan Application Control Library 5.2.0.35
VulcanMessage5.dll Vulcan Message Library 5.2.0.35
WRServices.dll WRServices Fri Jul 31 2015 07:50:10 Build 0.21834 0.21834
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 16.1.1 (2015.1.1 x001 x003)
Accented Edges 16.1.1
Adaptive Wide Angle 16.1.1
Angled Strokes 16.1.1
Average 16.1.1 (2015.1.1 x001 x003)
Bas Relief 16.1.1
BMP 16.1.1
Camera Raw 9.3.1
Camera Raw Filter 9.3.1
Chalk & Charcoal 16.1.1
Charcoal 16.1.1
Chrome 16.1.1
Cineon 16.1.1 (2015.1.1 x001 x003)
Clouds 16.1.1 (2015.1.1 x001 x003)
Collada 16.1.1 (2015.1.1 x001 x003)
Color Halftone 16.1.1
Colored Pencil 16.1.1
CompuServe GIF 16.1.1
Conté Crayon 16.1.1
Craquelure 16.1.1
Crop and Straighten Photos 16.1.1 (2015.1.1 x001 x003)
Crop and Straighten Photos Filter 16.1.1
Crosshatch 16.1.1
Crystallize 16.1.1
Cutout 16.1.1
Dark Strokes 16.1.1
De-Interlace 16.1.1
Dicom 16.1.1
Difference Clouds 16.1.1 (2015.1.1 x001 x003)
Diffuse Glow 16.1.1
Displace 16.1.1
Dry Brush 16.1.1
Eazel Acquire 16.1.1 (2015.1.1 x001 x003)
Entropy 16.1.1 (2015.1.1 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 16.1.1
FastCore Routines 16.1.1 (2015.1.1 x001 x003)
Fibers 16.1.1
Film Grain 16.1.1
Filter Gallery 16.1.1
Flash 3D 16.1.1 (2015.1.1 x001 x003)
Fresco 16.1.1
Glass 16.1.1
Glowing Edges 16.1.1
Google Earth 4 16.1.1 (2015.1.1 x001 x003)
Grain 16.1.1
Graphic Pen 16.1.1
Halftone Pattern 16.1.1
HDRMergeUI 16.1.1
HSB/HSL 16.1.1
IFF Format 16.1.1
IGES 16.1.1 (2015.1.1 x001 x003)
Ink Outlines 16.1.1
JPEG 2000 16.1.1
Kurtosis 16.1.1 (2015.1.1 x001 x003)
Lens Blur 16.1.1
Lens Correction 16.1.1
Lens Flare 16.1.1
Liquify 16.1.1
Matlab Operation 16.1.1 (2015.1.1 x001 x003)
Maximum 16.1.1 (2015.1.1 x001 x003)
Mean 16.1.1 (2015.1.1 x001 x003)
Measurement Core 16.1.1 (2015.1.1 x001 x003)
Median 16.1.1 (2015.1.1 x001 x003)
Mezzotint 16.1.1
Minimum 16.1.1 (2015.1.1 x001 x003)
MMXCore Routines 16.1.1 (2015.1.1 x001 x003)
Mosaic Tiles 16.1.1
Multiprocessor Support 16.1.1 (2015.1.1 x001 x003)
Neon Glow 16.1.1
Note Paper 16.1.1
NTSC Colors 16.1.1 (2015.1.1 x001 x003)
Ocean Ripple 16.1.1
OpenEXR 16.1.1
Paint Daubs 16.1.1
Palette Knife 16.1.1
Patchwork 16.1.1
Paths to Illustrator 16.1.1
PCX 16.1.1 (2015.1.1 x001 x003)
Photocopy 16.1.1
Photoshop 3D Engine 16.1.1 (2015.1.1 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 16.1.1 (2015.1.1 x001 x003)
Pinch 16.1.1
Pixar 16.1.1 (2015.1.1 x001 x003)
Plaster 16.1.1
Plastic Wrap 16.1.1
PLY 16.1.1 (2015.1.1 x001 x003)
PNG 16.1.1
Pointillize 16.1.1
Polar Coordinates 16.1.1
Portable Bit Map 16.1.1 (2015.1.1 x001 x003)
Poster Edges 16.1.1
PRC 16.1.1 (2015.1.1 x001 x003)
Radial Blur 16.1.1
Radiance 16.1.1 (2015.1.1 x001 x003)
Range 16.1.1 (2015.1.1 x001 x003)
Render Color Lookup Grid NO VERSION
Reticulation 16.1.1
Ripple 16.1.1
Rough Pastels 16.1.1
Save for Web 16.1.1
ScriptingSupport 16.1.1
Shake Reduction 16.1.1
Shear 16.1.1
Skewness 16.1.1 (2015.1.1 x001 x003)
Smart Blur 16.1.1
Smudge Stick 16.1.1
Solarize 16.1.1 (2015.1.1 x001 x003)
Spaces 16.1.1
Spatter 16.1.1
Spherize 16.1.1
Sponge 16.1.1
Sprayed Strokes 16.1.1
Stained Glass 16.1.1
Stamp 16.1.1
Standard Deviation 16.1.1 (2015.1.1 x001 x003)
STL 16.1.1 (2015.1.1 x001 x003)
Sumi-e 16.1.1
Summation 16.1.1 (2015.1.1 x001 x003)
Targa 16.1.1
Texturizer 16.1.1
Tiles 16.1.1
Torn Edges 16.1.1
Twirl 16.1.1
U3D 16.1.1 (2015.1.1 x001 x003)
Underpainting 16.1.1
Vanishing Point 16.1.1
Variance 16.1.1 (2015.1.1 x001 x003)
Virtual Reality Modeling Language | VRML 16.1.1 (2015.1.1 x001 x003)
Water Paper 16.1.1
Watercolor 16.1.1
Wave 16.1.1
Wavefront|OBJ 16.1.1 (2015.1.1 x001 x003)
WIA Support 16.1.1 (2015.1.1 x001 x003)
Wind 16.1.1
Wireless Bitmap 16.1.1 (2015.1.1 x001 x003)
ZigZag 16.1.1

Optional and third party plug-ins:

Display Inks NO VERSION
Esko Knowledge Base NO VERSION
Esko License Status Notifier NO VERSION
Esko Setup NO VERSION
Flatten to Spot Channels NO VERSION
Flexo Tools Help NO VERSION
Flexo Tools Setup NO VERSION
FlexoClean NO VERSION
FlexoFix NO VERSION
Ink Tools Help NO VERSION
Ink Tools Setup NO VERSION
InkSwitch NO VERSION
Move Spot Channels to CMYK NO VERSION
Press Settings NO VERSION
Resource2 NO VERSION
Resource2 NO VERSION
Resource2 NO VERSION
Update Viewer NO VERSION
Viewer NO VERSION
viewX Layers NO VERSION

Plug-ins that failed to load: NONE

Extensions:

Recent Files 1.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
Libraries 2.1.24
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
Start 1.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
Adobe Color Themes 6.1.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
Export As 2.4.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
Device Preview 1.1.3
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
Share on Behance 3.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
com.adobe.preview.loader 1.1.3
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html
Export As 2.4.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Installed TWAIN devices: NONE
Photo of AMDtje d

AMDtje d

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
That looks like a video driver drawing error.

Did you update your video card driver from NVidia's website?
Photo of AMDtje d

AMDtje d

  • 2 Posts
  • 0 Reply Likes
Hi Chris,

Thanks for the reply...

I am using now 361.43 which are the latest whql drivers.
You want me to try beta drivers or not?
It's a new system and everything works expect this Photoshop thing....
I don't want to be rude but are you sure it has nothing to do with Photoshop itself?
But I will follow all your guidelines to solve this error

EDIT: it seems there are no beta drivers at this moment.
So we can rule that out.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Yes, what you're showing is a driver issue - we've seen it many times.
Usually just updating the drivers from the GPU maker solves the problems (with older drivers distributed by Microsoft).

If you have another GPU in the system (integrated part), then you may need to make sure to update it's drivers as well.