Photoshop CC 2015: Error: To complete serialization, please quit and restart Photoshop

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  • Updated 3 years ago
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  • (Edited)
I keep getting this error when I start PS CC 2015:
To complete serialization, please quit and restart Photoshop.

It just keeps putting up this error, and then closing the app. Any ideas??
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greg spalding

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version are you running on?
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greg spalding

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osx 10.11 photoshop cc 2015 latest update, although it started before I updated this morning. I thought the update might solve the issue!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That's a really strange error.

My best guess is a permissions issue or an internet connectivity issue.

First, have you tried signing out and back in from the Creative Cloud app? http://helpx.adobe.com/creative-cloud...

If sign-in/sign-out works normally, do this quick test: if you create a new Admin user account and run Photoshop from the new user account does the problem goes away?: http://blogs.adobe.com/crawlspace/201...
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greg spalding

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I've tried to sign in and out, that didnt work. I'll try as another user. :)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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When you say sign-in/sign-out didn't work, do you mean it didn't solve the problem or sign-in/sign-out operation failed?
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greg spalding

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sorry, the sign in and out didn't work either. It allowed me to sign in and out, but not clear the fault.
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greg spalding

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that didn't work either!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. I put in a request for an agent to contact you to help troubleshoot.
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greg spalding

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Hey, thanks very much Jeffrey, that's awesome!
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john taggart

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hi Guys
Im having the same problem, has there been a fix yet?
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Luke Tennant

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Same here. It's onlly just started.
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john taggart

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yea, mine just started a few hours ago
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Ben King

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Yup - same here started today too - think it's a CC error as I haven't done anything to the OS or other apps to warrant it being user error.
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Ben King

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It is also affecting PS CC2014
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Ben King

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Seems to work OK on my other Mac - reinstalling PS...
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Ben King

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Deleting and Reinstalling PS did not work
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Ben King

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Using the Remove CC Desktop App and reinstalling it did not work either...
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Ben King

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This is VERY annoying I need to work on PS on my main Mac - Greg did you get a working solution from support?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Very strange. There's a handful of people hitting this today. I suspect it has something to do with daylight savings time.

Under Date & Time, do you have "Set date and time automatically" enabled? What about the set location option under Time Zone?
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greg spalding

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I left it to reinstall over night, and just got up to find another error. This time it said the install failed because the Adobe servers could not be reached.
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greg spalding

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I've just been into the Date and Time prefs and the "set date and time automatically" option was ticked, but the time being used was set to Apple Americas/US.
I've tried changing that to the Apple Europe option, and will see what happens next.
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greg spalding

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Is this affecting people in the UK only?
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john taggart

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iv just changed the time prefs to auto and the error has gone for now
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greg spalding

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I changed the time to Apple Europe and restarted the installation, which work. The install completed and photoshop opened with no error. I closed the app and opened it again, and got that same error as before.
This is ridiculous, I can't get any work done!!
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greg spalding

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But now it's working if I don't set the time to update automatically.
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Ben King

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I'll check mine tonight but yes I'm in the UK.
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Ben King

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Ok I can confirm that turning off the "set date and time automatically" allows Photoshop to load.

This however is far from ideal as I want set date and time to be set automatically!!!

Jeffrey can you pass these findings onto the relevant people and ask for a solution that doesn't limit our systems to work-arounds.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may be UK localized. Our eng team is investigating.

One thought, looking at the issue, is that restoring Photoshop's prefs may correct the issue. Has anyone tried restoring PS's prefs? http://blogs.adobe.com/crawlspace/201...
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greg spalding

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I've not tried that.
might give it a go later. Right now I just need it working!
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greg spalding

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Right, I'm not sure what, if anything, Adobe has done, but PS CC 2015 now works on my imac with no problems. I've set the time back to auto update, and its still working.