Photoshop: Issue with scrubby sliders and more

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  • Updated 2 years ago
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After many years of using the CS 6 Master Collection, we had to move to CC 2015. I've ben using Photoshop since version 2.5 (That's 22 years ago) CC 2015 feels like it's always two steps behind me. It has done something strange every day since I've upgraded. Yesterday it opened without any palettes, and couldn't open any or reset workspace. Had to close app and open it again. Most frustrating is the Scrubby Sliders in the Text palette. They rarely but sometimes work. When they do work, they are amazingly slow to update the display, making them useless and unpredictable. The updating of the document display seems strange. There are stripes that don't get updated, or get filled with the wrong bit of memory or something. GPU rendering issue, maybe, I've tried it both on and off. Program still seems slow on a 12 Core Xeon MacPro.
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Scott Thomas

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  • Super Frustrated

Posted 2 years ago

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Cristen Gillespie

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>  Yesterday it opened without any palettes, and couldn't open any or reset workspace. Had to close app and open it again. Most frustrating is the Scrubby Sliders in the Text palette. They rarely but sometimes work>

This is really unfortunate. I'm on a Mac, but running Yosemite and Mavericks. I've not had any problems either machine with the scrubby sliders and the Text panel. I usually use the Options bar unless I have to open the panel for something, but that hasn't had a problem either.  The stripes certainly do sound like a video card issue.

I wouldn't even say my 2009 Mac Pro is terribly slow—except when I was having a problem that I did get help with. Speed isn't what it is on my MBP with SSD, but it's not frustrating. I don't think it's slower than it was using CS6.

I'd say hang in there. What you're experiencing isn't a feature of running CC 2015 on a Mac, and I'll bet someone here will give you some good troubleshooting tips. Only one I know is the standard one that you trash preferences when making a big leap like this. I'm sure you've done that, so I don't know what is next.
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Scott Thomas

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Thanks for the response... Well that's actually something I had not tried. I just trashed the prefs, but I don't detect any difference.

One of the things I notice is, it seems like Photoshop misses keystrokes. I work in an environment where I'm cranking out dozens and dozens of news graphics, using a Wacom tablet and I use a lot of keystrokes. Shift and Command are constantly being invoked. Shift of course is the constrain for a marquee, so "M"then Shift, I should be making a box. It's very noticeable that sometimes PS misses the Shift and I have to mash it a couple more times before it takes. It's not the keyboard, it's new!

It just feels like Photoshop CC is running inside some sort of emulation box. It lacks responsiveness. CS 6 felt much better.
(Edited)
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Scott Thomas

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Another behavior that may not be a bug, but is different from CS6 to CC is the "Add To Selection" with the Shift key. You see it toggle in the tool bar up top when you hit it. CS6 would go back to "New Selection" when you lifted Shift. In CC, "Add To Selection" is "Sticky". I'm currently looking for a preference to change this.
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Cristen Gillespie

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I'm becoming convinced you have a hardware issue—or an oddly corrupted installation. New Selection plus Shift does toggle to Add, but as soon as I release the Shift key, it's back to New Selection. There's a lot more involved than just the keyboard. I've seen some odd things when a board was going bad. RAM going bad does strange things, too. I don't know enough to have a clue what might cover all that you've experienced.
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Scott Thomas

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Things I've done so far...
I just ran the Apple diagnostics, both long and short test. Both passed.
I've checked the SMART status of the boot drive. That's OK.
Took the processor tray out and blew the dust off it, reseated memory.
I've uninstalled and reinstalled PS CC2015 with new prefs.

No difference.

My next step will be to try to go to El Capitan, or swap processor trays with another Mac Pro.

I did fire up my Mac Pro at home and moved my CS 6 Master Collection from a Mavericks system drive over to an El Capitan drive. It's a single processor system that I upgraded from a 4 to a 6 core chip and it has a 3rd party nVidia card. It feels much faster than this machine at work. Are there any known problems with ATI cards or drivers? The work system has: ATI Radeon HD 5870 1024 MB. That was the better ATI card when the system was new...

Thanks for your help. Let me know if you have any more ideas.
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Cristen Gillespie

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My next "idea" is to look to one of the very techie folk to jump in here. I know the diagnostics test run off the CD means little. I took my 2009 Mac Pro to the so-called genius bar, and they proceeded to prove it means nothing, besides also saying so. The diagnostics failed with error. But the full test at Apple said there was nothing wrong. Since a number of issues seemed related to the keyboard, I bought a new one, and I haven't had any errors like that since. Oh sure—the mysteriously disappearing brush that everyone has had, or the white/black squares, that sort of thing. But everyone else is having the problems when I am, and the fixes appear to work for everyone.

Both ATI and Nvidia have had their share of problems. I don't know anything about specific models. If it's on the approved list and drivers are up to date—and no one is complaining about the latest driver—it's probably fine. But still might not be — I think they often cause more problems with their drivers than they solve.

Another common problem causing weird errors is having a bad font or two lying around.  Trouble with a corrupt font isn't even limited to trouble with text. Adobe provides a lot of troubleshooting help in that direction.

https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html

I wish I could do more. I've been frustrated by being the odd one out for lengthy periods of time, so I know how you have to feel. Unfortunately, unless you're in the position to make this an excuse for a brand new machine with brand new software all very cleanly installed, it usually takes time to figure out what's going on. If it's a software bug, it's triggered by something I can't seem to trigger.
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Scott Thomas

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I tried a bunch of things I found in another Adobe forum to no avail. I finally did an upgrade from Yosemite to El Capitan. Everything runs much better now. Scrubby sliders work again. Font previews update better.

My biggest complaint now is probably OS related. In the file requester on opening a document, the search defaults to "My Mac" instead of the selected folder, even though it's set that way at the Finder level. Also, the file requester doesn't remember size and position properly. It keeps resizing itself to a small size, and orients itself to the bottom right of wherever it was before.

So, I guess it's a win. Thanks for your support Cristen. :)
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Cristen Gillespie

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I'm relieved something so simple worked. Just a brand new clean OS and you're in. I haven't upgraded because I use PhotoDownloader for iPhone photos—I've plenty of other ways to get my raw files downloaded, but iPhone photos are a different story. And I keep hearing about these little things such as what you're encountering, but most people are able to work with it, despite niggles.

Fingers crossed nothing weird starts happening again. It's been such a long time since I bought a Missing Manual from Pogue, I think I probably will next time I upgrade. It tends to cover everything so thoroughly, it's good for a long time with just a bit of internet help on the updates. The OS usually needs to be tamed before it's friendly—if it can be tamed.  '-}