Photoshop: Saving copy not saving over jpg file

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  • Problem
  • Updated 1 day ago
  • (Edited)
working on Catalina OS. saving file extension works now but does not save over jpg when saving it creates a copy which is annoying and time consuming to fix
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Steven Paslawsky

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Posted 10 months ago

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Liam

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Same issue. Any word?
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Fabian Fernandez

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This reply was created from a merged topic originally titled Save Replace not working.

When I go save a file, that is meant to replace an already existing file, even though I hit replace, it makes a copy instead, leaving the original file there with the intended name.
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Tylar West

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I cannot get it to work when trying to "Save As", it does the same thing where it saves a copy every time. I did find a slight workaround though, if you save it using File > Export. You can save it as a .JPG .PNG . GIF or .SVG. If you go to File > Export > Export Settings, you can set your quick export to your desired file format. That way to do it a little quicker, all you have to do is File > Export > Quick Export As (your file format, for me I selected JPG). now it takes you straight to where you save the file and actually replaces it rather than creating a copy. Hope this can help some of you!
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Elizabeth Scott

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While this workaround may work some times, what I ideally would like is for Photoshop to fix the problem since we pay hundreds of dollars for this service!!!
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Jason Hughes

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Agreed. Especially, as I've mentioned before, this is not exclusively a JPG issue. This is happening to me for ANY file extension. If I'm asking to rewrite over an existing file when prompted, it just saves a copy. PDF, PNG, JPG... all of them I use.
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JerryJerry19

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First thing i see that works. Using "Export" instead of "Save as"
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holly johnson

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Having the same issues as everyone above. Need this fixed now.

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Llewellyn Martin

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Yea! got a response back from Adobe support! 


This is in regards with the issue on duplication of the files while saving the file in JPG format. This is an ongoing issue with Mac and is expected to be fixed in upcoming updates. Please stay tuned for future updates.


Thanks for working with us,

Adobe Customer Care
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Leslie Stacks

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This problem is not limited to saving a JPEG file — happens when saving as TIFF and PNG, also.  
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William Novak

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Today Adobe sent a Photoshop Update... but, not solved yet!!!!!
(Edited)
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Elizabeth Scott

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INSANE that they just released that update without a fix to this. I just updated as well and... YEP. still happening.
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money_launderer

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Right? Losers...
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Kathleen Menard

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So, no resolution on this stupid annoying problem?? So, Adobe...if something's not BROKEN, don't FIX it. :)
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Andrew Croft

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What is truly sad and pathetic about Adobe these days is that they don't care at all about testing their software and try to pass off bugs as features. Gone are the days when software developers cared because it impacted sales. They have us on subscription now, do not care one bit. Pathetic.
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John Schwarz

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Still not working / fixed.  Running macOS Catalina 10.15.2 and Photoshop 21.0.2.  Tested this on a '19 MacBook Pro and '13 Mac Pro.  Both behave the same.  Decided to find a fix today, but no joy... found this thread instead.

I fail to understand how this is an Apple issue.  If this was something to do with file duplication at Apple OS level, then I should see same / similar behavior in other applications as well, right?  Adding "copy" to file name is only happening in Photoshop...

I think this bug coincided with a splash screen in Adobe cloud manager or Photoshop about getting X amount of cloud space from Adobe in relation to the Adobe cloud account (that was bundled in with Photoshop).
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Matt Rock

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I don't believe it's an Apple issue at all. Flattening the file, then saving as a copy overwrites as it should. This is a Photoshop bug, or a UX oversight. It's very easy to slip up and forget to undo or revert flattening the file, resulting in further additional steps to restore the file (hello Time Machine!). I would hope this would be realized and "fixed" (if not a bug and done purposely).
(Edited)
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Blayne Fox

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I REALLY hope they fix this soon... it slows down my workflow and on tight deadlines, I, and other creators can't afford it.
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John Schwarz

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No, that does not work.  I can open an existing JPEG and tell it to overwrite JPEG and Photoshop it does not.  Instead it's this stupid copy-thing...  And, my images are already just one layer (the background layer), thus no layers to merge nor flatten.  Those options are grayed anyways.... well... because there is nothing to merge or flatten.
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Skye Giebink

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Same problem here. Posting to follow.
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Matt Dean

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Just started experiencing the same issue. Ridiculous.
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guydesu

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Please fix this issue, this is infuriating and makes the existing 'save as a copy' 'functionality' (read: hinderance) 10x more annoying
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Teresa Weier

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I spoke too soon.  As suggested, I changed the read and write permissions, worked for a day and now it is again saving copy and not saving over existing jpg.  

(Edited)
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Elizabeth Scott

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I finally just got this solved. I had to Chat with Adobe support here: https://helpx.adobe.com/contact.html (there should be a speech bubble you can click in lower right-hand corner). I asked for "Troubleshoot a Product Issue" .... and I was eventually connected with the correct person. They screenshared my screen and solved the problem. It was a matter of choosing the correct permissions (see Leslie's post earlier)... but it was much more complicated than she explained, so sadly I don't think I would've been able to correct on my own.
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Teresa Weier

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Hi Elizabeth, Did Adobe say that they are working to fix this?  
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Elizabeth Scott

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Yep, totally stopped working after 1 day. What the f***! He didn't seem concerned about the issue at all, just screenshared my computer, made the change, and that's that. I thought I had overlooked this simple fix the whole time. Ugh.
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Teresa Weier

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Thanks for the update Elizabeth, sorry it quit working for you too.  Fingers crossed that Adobe fixes this soon.  
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John Schwarz

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Thanks Elizabeth.  Gave it a try and it seems to be working, so we'll see if the fix "sticks".  For others, this is the system Library folder:

System/Library/Application Support/Adobe

The Library folder may be hidden, a quick Google and that's easy to unhide.  Applied the change to the "Adobe" folder (adding me as a user with read/write permissions), and then going to the small gear icon (lower right) and applying those permissions to all enclosed folders.  
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Teresa Weier

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I tried this, worked for a day and even though the permissions have remained, the save quit working again.  so frustrating!  good luck tho.
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Igor Makovsky

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Same.

I wrote to Adobe Support the following:

1. Create test.psd file
2. Save test.jpg
3. Make changes and try to rewrite test.jpg you've created on step 2
4. Dialogue window appears that says: '... replacing it will OVERWRITE its current contents'.
5. Click 'replace'
6. Creates 'test copy.jpg' and not overwrites current contents

Expected: overwrite old file with the new one
Bug: Creates new file 'test copy.jpg'

They say it's a known issue, and pointed me to this thread. That's all, folks.
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JerryJerry19

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Smh
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Amanda Cowin

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I think this could actually be a Mac issue. I have the latest version of PS on both my Windows PC and my Macbook and I don't have the issue when overwriting an already saved JPEG file on my PC. My only work around so far has been to do a Quick Export as JPG.
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Dieter Erik von Schramm

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It's an Adobe Photoshop for Mac issue but definitely not a Mac issue as they would like you to believe. I don't have this issue with any other program.
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Totally Random

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The best option right now for MAC users is to use the Export function. Its a relief once you use it! File> Export >> Export As..

I hope this helps you guys reduce some of that annoyance.
TC
(Edited)
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JerryJerry19

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That's what I have been using, it's just that I wish I didn't have to.
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J. Hogue

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Same here. Only noticed this bug once I upgraded to Catalina about a month ago (late to the party, I know). Now I have the same issue described above. Patrick Mauldin described it the most completely with screen shots and everything. Adobe please fix. 3 months with nothing is unacceptable. 
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JEFF LAMBERT

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I just installed Photoshop 21.0.3 and I can say the issue is NOT fixed in that update.
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Angel Jackson

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And you know what blows my mind? I have the issue when I am working on my MacBook pro, but not on the Mac Pro (desktop). On the desktop, it still overwrites the old jpg with no problems!!!!
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Matt Rock

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I would say the burden falls on Adobe as it is (apparently) a compatibility issue with the latest OS. Rarely (if ever?) will you find an OS release fix to accommodate a 3rd-party application, but the other way around. Cheers!
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Patrick Mauldin

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Yes, this is 100% on Adobe. When half your client base is using a certain OS, you absolutely have to ensure you stay compatible with it. This isn't Apple's fault.
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Andrew Croft

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Supposedly, if you get Adobe tech support and share your screen, they do something to remedy the situation - most likely delete and/or edit a file in the Library->Adobe folder. If anyone has done this, would like to know, this remedy should be posted ONLINE for ALL TO SEE. It has to do with permissions - it is related to the same issue that greys out all of the filenames in dialogue boxes. Adobe apps, for some reason, getting hung up on the Catalina update. Why they can't release an update to this is mind-boggling given the size of the user base they are pissing off. Thanks.
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Kathleen Menard

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I think it is an OS problem - Catalina. I have Catalina on my MacBook Pro and it started happening when I updated. On my desktop, I haven't updated yet and it's fine. 
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Jason Hughes

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The screen share and permissions remedy does not work. I've done this w/ Adobe tech support already. In the end, he said they knew it was a known issue and will be fixed in an upcoming update (obviously not the last one!
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Hila Schurr

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I think I just stumbled upon a workaround fix!! If you use the "Save For Web" feature it seems to actually overwrite the file rather than saving it as a copy.  Let me know if this works for you!!

File > Export > Save for Web


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Laura Ross

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21.0.3 seems to have fixed the copy bug!!!!
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JEFF LAMBERT

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no, it doesn't. At least not for me and the bug isn't mentioned in the release note either.
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Sophia Caldwell

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Ah so excited when I saw this comment thinking this PITA could be over, but sadly not ... STILL NOT FIXED ... argh!!!!!!!!!!!!
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Laura Ross

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Yeah, it didn't do it ONE time, so I got overly excited. I hate you Photoshop. I really hate you Adobe. If I could find a good substitute for Lightroom, Illustrator, and InDesign, I'd kick you to the curb.