Photoshop: Saving copy not saving over jpg file

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  • Problem
  • Updated 5 days ago
  • (Edited)
working on Catalina OS. saving file extension works now but does not save over jpg when saving it creates a copy which is annoying and time consuming to fix
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Steven Paslawsky

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Posted 9 months ago

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guydesu

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Updated to v21.1.0 which just released and THIS IS NOT FIXED
Photoshop 2020 is currently making me lose the will to live.
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Leslie Stacks

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Yep, just updated to v21.1.0 and tried to save an updated version of a JPG image. When Photoshop asked if I wanted to replace the existing version of that image, I said that I did -- then Photoshop went ahead and made a copy anyway.  I am losing way too much time dealing with this!
(Edited)
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Liam Carter

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Is there still no fix for this issue? This must be affecting millions of users? I am beginning to question if Adobe are actually looking into the issue.

I'm a full time designer who works a lot on magazines, when developing layouts and spreads in InDesign I often use 'Edit in Photoshop' function to adjust images. Having to then go through each image and re-link to the new copy afterwards is genuinely wasting so much time, not to mention extremely frustrating given that it used to work correctly.
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Lisa Wandrei

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Exactly!! Thank you Liam What a pain in the arse this is, not to mention the piles of clutter of similarly named files it leaves on my drive. Frankly, I am disappointed with Adobe across the board. Lots of hangs and crashes on all programs.
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guydesu

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Together with this issue, broken windowing that stops working which switching monitors, and constant crashes in color picker, text tool, nudge tool... I've decided to go back to using cc2019 which seems to have the stability we want?

cc2020 didn't bring any major features that helped my use-case so I'm more than happy to use more stable software. (I'm thankful to adobe for at least letting us run 2019 side-by-side for those who have production tasks, not just free time to 'beta test' their 2020 version)
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Federer Claire

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Photoshop seems playing deaf about the complaints of the people.
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Matt Rock

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I'm thankful to adobe for at least letting us... 'beta test' their 2020 version
This is exactly how I feel. And paying a subscription fee to do so. #frustrated
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DvS

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I've done the same. CC 2020 is useless.
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Philip Wels

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If you need a Super Dumb!TM hack, I've just started naming every single file with a " copy" at the end of it and photoshop overwrites things just the way I expected it to.
It's absolute garbage, but since the client will never see these files I'm in the clear.

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Lisa Wandrei

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Creative workaround there, Philip. Too funny.
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JEFF LAMBERT

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yeah, I thought of that one too, but man, I HATE seeing a copy at the end of a file name, it looks like an accident or it was unintentional.
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Matt Rock

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LOL. A+ for creativity!
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Cristina Tudor

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Hilarious ;))
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Philip Wels

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This is dumb. I'm going to start contact Adobe on a daily basis until someone competent can actually explain why this is happening. Just got this email back today:

Hi,

As discussed, the feature which you had trouble with is by design for the mac's.Unfortunately we do not have any written document for the same.

I also understand that it must be really frustrating when things don't work the way you want.

One simple method is to duplicate the document first by using Image > Duplicate. So when you then save it as a jpeg, you can just close the jpeg document window after it has finished saving, and the original layered file will still be open.
Don't forget to save your original document as a PSD if you want to work on it in future. Jpegs can't contain layers, and you can't recover the layers from a jpeg.

Let me know if you have any questions.

If this is by design, then it's still broken because the application is not doing what it tells me it is going to do. (And if this is Mac only, can we get this "feature" added to Windows so we can annoy the other half of the community?)


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Cristen Gillespie

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> (And if this is Mac only, can we get this "feature" added to Windows so we can annoy the other half of the community?)>

ROFL
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DvS

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Why is this "by design" for Apple users only? It's never worked this way prior to this release, contradicts what their save dialog says, and is just plain stupid.
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Charles Cronley

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Pretty sure this "official" answer is wrong "by design" for Mac subscription slaves. Adobe: You'll eat it and you'll like it. Patently ridiculous that the same function works on a Mac with "Save for web." LOL sorry Mac users wanting to "save as" and "Replace" that TIFF file.
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Andrew Morris

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That's insane!  "by design" - who's design?  Patrick from spongebob?
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Andy Cockell

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This started happening to me yesterday. I noticed the some of the JPEGs I was working on had unusually large file sizes, so to purge unwanted data I used EXPORT > SAVE FOR WEB > JPEG (rather than just SAVE AS). This fixed the file size issue but seems to have caused this 'copy' bug. It was working fine before that.
I'm running MAC OS 10.15.3 and Photoshop 21.0.0
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Andrew Morris

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I imagine that file size discrepancy is Photoshop saving a psd with a jpeg file format.  That happens to me all the time.  -_-  The 'copy bug' is so much of a pain I've rolled back to CC19 - I'd rather deal with halide bottlenecks than this mess.  :(
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JEFF LAMBERT

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I am so disappointed right now, 21.1.1 still has this MAJOR issue and there have been 3 updates to PS. It's not funny at all Adobe!
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Aaron Price

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i found a work around to this and this is prob the way adobe wants you to save your jpegs. instead of save as, choose export as (command, option, shift, w) and then it doesn't create a copy and will save over the existing jpeg. you also don't have to flatten the file either. 
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Andrew Morris

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Nice find.  You could change the keybinding for export as to cmd+s to get around that awful shortcut too :D
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JerryJerry19

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Yes this works as a workaround... which take up the same amount of time too as "Save as".. "Quick Export as jpg" or "Quick Export as png"
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JEFF LAMBERT

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Aaron, the bug is not only for web format image, but Tiff, which you can't save with the "export as" option.
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Greg Snook

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I found a solution for saving Tiff files from layered PSD files: In the Save As dialog, after you choose TIF from the drop down, DON'T uncheck the Layers box. Instead, just click SAVE and when the TIFF OPTIONS box appears, select Discard Layers and Save a Copy from the Layer Compression section. This will give you a flat TIFF file with no "Copy" added. 
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Greg Snook

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Forgot to add that this will successfully overwrite a previous TIFF file of the same name.
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Sophia Caldwell

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Latest Photoshop update fixes this bug :).
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Sophia Caldwell

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Argh! You are right!!!! So sorry to get everyone's hopes up :(
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Philip Wels

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That's okay Sophia, I forgive you. :)
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Charles Cronley

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LOL. Frustrating, but I get to enjoy the Schadenfreude in my complete lack of faith that Adobe would be able to fix this in a timely fashion.
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Sophia Caldwell

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:D thanks so much!!! I hope everyone is staying healthy and in good spirits during these challenging times.
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Justin Freer

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Doesn't work with .tif files. You'd think they'd say hey, we should check the other file formats to see if they do it too while we're at it.
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Philip Wels

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I'm still experiencing this problem on macOS 10.15.4 while using Photoshop 21.1.1

It's causing a lot of lost time on my projects and is also simply annoying.

Photoshop will happily overwrite PSD files, or any filetype that supports layers, but it always makes a copy when using Save As... to flatten an image.

It's easy to replicate this issue. Take a new file and add a layer or two. Save it to any file format. Make a small change and then choose "Save As..." select the same filetype and uncheck the "layers" button (this might be unchecked by default if the filetype doesn't support layers. [Note: filetypes like PNG and JPEG do not accept layers.])

When you click "save" you'll get a warning that Photoshop will overwrite the image. But Photoshop will not overwrite the image, it makes a new file that a[[ends the word " copy" to the end of it.

In old versions of photoshop it was easy to make a change to a PSD and then use "Save As" to make a new flat version of the file, and overwrite an old version. (Presumably because something in the image needed to be changed or fixed.)

It no longer works the way I expect it to. Also, the program no longer works the way photoshop tells you it's going to work either.

All I really want, now that I've been dealing with this for 6 months, is to know that someone on the Photoshop team is aware of this issue and that oneday, even if it's 100 years in the future, someone will fix it. Honestly, that's how low my bar is right now. Ideally, I'd hear that a fix is waiting in the wings for 21.1.2 or 21.1.1.1.1 but at this point, I'll sleep happily just knowing you read this message.

Now, if you'll excuse me, I need to go away from my computer for a while.


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Charles Cronley

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They already know, they usually don't directly respond here, they don't publicly acknowledge "bugs" until they are fixed. Only Adobe employees that ever pipe up here are good folks like Jeff Tranberry, a senior product manager/customer advocate. He has probably "acknowlegded" it in some other file-saving bug thread. Even that doesn't guarantee a fix.
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Matt Rock

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Yes, @Johan Elzenga, you can save a layered file as jpeg. Thank you @Philip Wels for the detailed breakdown of the issue.

(And yes, I have sent out the wrong files for print as a result of incorrectly linked files within InDesign, which preflight could not have caught, requiring new proofs which brought with it additional costs as well as well as project delays. Very frustrating.)
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Johan Elzenga, Champion

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No Matt, jpeg does not support layers, period. But that has nothing to do with the bug, that I confirmed is indeed present.
(Edited)
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Matt Rock

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You've misunderstood, John. A jpeg does not support layers, but a layered file can be saved as a jpeg. Which you (perhaps unintentionally) misstated in your reply above.

This functionality is at the root of the issue users are currently experiencing. Photoshop says it can't, though it can, and renames _copy, and though it says it couldn't, can if already named _copy. A bug indeed. And a recently (can we still stay recently? *looks at calendar*) introduced one.

Cheers :)
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Stephane Lamontagne

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I just can't understand that function which has worked so well FOR YEARS appeared MONTHS ago and - the worst - is still ignored by Adobe Team which should have send an immediate update to repair this. Even worst, they are releasing some new versions, functions (that we don't really need!!) instead of cleaning what we agree to pay for in the first place. It's a shame.
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JEFF LAMBERT

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Just to let everybody know that the latest update 21.1.2 still has this issue. This is basic stuff Adobe, why is it not a priority???
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Sebastian Aguila

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Still having the issue with Photoshop 21.1.2 on Mac OS Catalina. If you want to overwrite a jpg file it creates a copy. Common this is so basic and it really slows your workflow!!! specially working for web and also when you have linked jpg files on Illustrator.
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Charles Cronley

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The fervid indentured acolytes haplessly pleading to the impenetrable uncaring oracle.
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Jackie Kang

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I upgraded to Catalina not too long ago and now I'm regretting it as I am having the same issue. NEVER have had a problem before until Catalina. Now I feel like the only solution is to downgrade to Mojave which is a bit of a pain in the butt to do. Seeing how this feed is going on 6months, you would think there would have been a patch by now. I feel everyone's pain. Sign indeed!
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Johannes Erkkilä

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That is just stupid that it has been what 4-5 months now and still no fix.

Only feasible workaround that keeps me sane has been adding a shortcut to 'flatten image' that closely resembles the the 'Save as...' shortcut to keep things as fluid as possible.

Shift+⌘+F for Flatten
Shift+⌘+S for Save as...
and afterwards follow with
⌘+Z to remove Flattening

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Sebastian Aguila

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Today new Photoshop version available, let's see.....new version same problem, common!!!!!!
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Jonny

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Hello to everyone that's also getting countless email notifications from this post, hope you're well!
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Charles Cronley

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And I look forward to the ones from the months to come.
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Matt Rock

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LOL #funnynotfunny
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Cristen Gillespie

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ROFL.  I hear you.
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Jackie Kang

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I decided to downgrade to Mojave. Had to do an erase and install. Installed the OS system that came with the computer (I think it was High Sierra). Upgraded that to Mojave and things are working as normal. Kinda a pain to do (backing up files, reinstalling software, etc), but it would have been a much bigger pain to deal with this glitch. Staying away from Catalina for now! 
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Julian

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I've dealt with this problem as well, but I found that "Export/Save for Web" actually replace the file and don't add the " copy".  It worked for me perfectly.
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Jackie Kang

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I was saving my files as an eps. It only would save eps files as a copy.
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Christopher Fequiere

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This reply was created from a merged topic originally titled Photoshop not overwriting files.

When I try to replace a file by saving over it Photoshop creates a copy.
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Kaleb Lopez

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I found a workaround that works. 1st Save your layered file, 2nd Flatten image (from layer panel drop-down menu), 3rd File Save As the file to the file name you want to replace. Once you done these 3 steps your opened file is now the replaced file. No need to find it in your folder to open. TRY A TEST FILE first so you get the hang of it. It works perfectly for me.
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JEFF LAMBERT

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Again, disappointed with the latest update of PS 21.1.3, still no fix for this simple issue
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Angel Jackson

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you and me both!
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Charles Cronley

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If you can just accept that your needs as an established customer don't matter as much as enticing new monthly conscripts, everything will be exactly as they feel it should be.
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Angel Jackson

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I am also having a slew of other problems in addition to not the copy-save.

Anyone else experience a blank screen when opening an image that you just closed? I have to constantly quit and relaunch the app in order to be able to view that image again. Only in Catalina. 
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Chris Johnston

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Ok I think I figure out a fix for this, if someone could please try it on their end and confirm. The issue that I can see is that on the Save As screen, the "Save as Copy" is checked, and there is no way to uncheck. 

  1. Quit Photoshop
  2. Go to System Preferences
  3. Click on "Security & Privacy"
  4. Click the "Privacy" tab
  5. If the little padlock in the bottom left corner is checked, click it to unlock it and enter your user password.
  6. On the left side, click "Full Disk Access"
  7. Click the + button
  8. Add Adobe Photoshop
  9. Click the lock again to make changes
  10. Start up Photoshop, open a file, and click "Save As"
  11. The "Save As Copy" should now be able to be unchecked.
  12. Uncheck, and save. 
Even if I remove photoshop from the Full Disk Access list, the problem remains to be fixed for me, so I can't re-duplicate the issue to verify. Let me know if it works for you!

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Charles Cronley

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Good fix, Chris. Still exceedingly shameful Adobe didn't lift a finger to help MacOS users.
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Matt Rock

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Unfortunately, this does not fix the issue for me either. (I've also deleted Photoshop and re-added as per Kaleb's suggesstion with no luck).
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Kaleb Lopez

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Sorry, I spoke too soon..... It does not work. I will continue to use my method of flatten image save as which is the only solution that works for me.
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Charles Cronley

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Yeah, my dumb heinie spoke too soon as well. I forgot the Catch-22 of the "layer" trap.
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Kaleb Lopez

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This is my workaround. 1st Save your layered file, 2nd Flatten image (from layer panel drop-down menu), 3rd File Save As the file to the file name you want to replace. Once you done these 3 steps your opened file is now the replaced file. No need to find it in your folder to open. TRY A TEST FILE first so you get the hang of it. It works perfectly for me.

(Edited)
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adamsacco

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Same stupid issue. Change it back Adobe.