Photoshop CC 20.0.1: Running slowly and missing features on Windows

  • 1
  • Problem
  • Updated 4 months ago
  • (Edited)
My Photosohp (20.0.1) which just was downloaded to my Windows laptop is 'broken'. For example, when clicking on the brush dropdown menu, it takes 20 seconds for the brushes to display and then five seconds once a brush is selected. The Filter Gallery is NOT working, none of them. Photoshop 'crashed' and Adobe sent me a message right afterwards indicating that Adobe was gathering information, hang in there (not exactlly those words). I just had the laptop checked by the shop and it is 'okay'. I have not uninstalled PS and really don't want to. I'm stuck in the Adobe 'support page' I can't tell anyone. Thank you in advance. . .
Photo of Kit Kerner

Kit Kerner

  • 37 Posts
  • 16 Reply Likes

Posted 4 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15339 Posts
  • 2228 Reply Likes
Have you tried restoring your prefs? https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#prefs

If that doesn't help, It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
Photo of Kit Kerner

Kit Kerner

  • 37 Posts
  • 16 Reply Likes
Thank you, I tried both, it didn't resolve the issue. Below is the copy/paste for 
review: Kit Kerner



Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64
Number of Launches: 1
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.1
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Processor speed: 2304 MHz
Built-in memory: 8082 MB
Free memory: 5165 MB
Memory available to Photoshop: 7378 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="NVIDIA GeForce GTX 960M"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="24.21.13.9836"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 960M/PCIe/SSE2"
glgpu[0].GLRendererID=5019
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_9172c4e962e5b3ee\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_9172c4e962e5b3ee\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_9172c4e962e5b3ee\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_9172c4e962e5b3ee\nvldumdx.dll"
glgpu[0].GLDriverDate="20180624000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="GeForce GTX 960M"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="398.36"
clgpu[0].CLBandwidth=6.86308e+10
clgpu[0].CLCompute=405.039
clgpu[1].CLPlatformVersion="2.1 "
clgpu[1].CLDeviceVersion="2.1 "
clgpu[1].IsIntegratedCLGPU=1
clgpu[1].CLMemoryMB=3224
clgpu[1].CLName="Intel(R) HD Graphics 530"
clgpu[1].CLVendor="Intel(R) Corporation"
clgpu[1].CLVendorID=32902
clgpu[1].CLDriverVersion="22.20.16.4836"
clgpu[1].CLBandwidth=9.68141e+09
clgpu[1].CLCompute=147.488
License Type: Subscription
Serial number: 96040142138754902308
GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\
Temporary file path: C:\Users\Admin\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 219.5G, 45.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\
Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2018/09/06-18:53:59   79.601691   79.601691
   AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805
   AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0  
   AdobeOwl.dll   Adobe Owl   5.3.0  
   AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181
   AdobePIP.dll   Adobe Product Improvement Program   8.0.0.41.47939  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623
   AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499
   AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499
   AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623
   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0  
   AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470
   ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623
   AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424
   AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424
   Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623
   BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623
   boost_date_time.dll   photoshopdva   12.1.0  
   boost_filesystem.dll   photoshopdva   12.1.0  
   boost_system.dll   photoshopdva   12.1.0  
   boost_threads.dll   photoshopdva   12.1.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaccelerate.dll   photoshopdva   12.1.0  
   dvaappsupport.dll   photoshopdva   12.1.0  
   dvaaudiodevice.dll   photoshopdva   12.1.0  
   dvacore.dll   photoshopdva   12.1.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   12.1.0  
   dvamediatypes.dll   photoshopdva   12.1.0  
   dvametadata.dll   photoshopdva   12.1.0  
   dvametadataapi.dll   photoshopdva   12.1.0  
   dvametadataui.dll   photoshopdva   12.1.0  
   dvaplayer.dll   photoshopdva   12.1.0  
   dvascripting.dll   photoshopdva   12.1.0  
   dvatransport.dll   photoshopdva   12.1.0  
   dvaui.dll   photoshopdva   12.1.0  
   dvaunittesting.dll   photoshopdva   12.1.0  
   dynamiclink.dll   photoshopdva   12.1.0  
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194
   icucnv58.dll   International Components for Unicode   58, 2, 0, 0  
   icudt58.dll   International Components for Unicode   58, 2, 0, 0  
   icuuc58.dll   International Components for Unicode   58, 2, 0, 0  
   igestep30.dll   IGES Reader   9.3.0.113  
   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  
   LogSession.dll   LogSession   8.0.0.41.47939  
   mediacoreif.dll   photoshopdva   12.1.0  
   MPS.dll   MPS 2018/08/06-15:20:35   79.600183   79.600183
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2019   20.0  
   Plugin.dll   Adobe Photoshop CC 2019   20.0  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39  
   PSCloud.dll                                                   1.0.0.1  
   PSViews.dll   Adobe Photoshop CC 2019   20.0  
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194
   SVGRE.dll   SVGRE   79.600623   79.600623
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0  
   WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627
   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:
   3D Studio 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”
   Accented Edges 20.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 20.0 - from the file “Filter Gallery.8bf”
   Average 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Average.8bf”
   Bas Relief 20.0 - from the file “Filter Gallery.8bf”
   BMP 20.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 11.0 - from the file “Camera Raw.8bi”
   Camera Raw Filter 11.0 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Chrome 20.0 - from the file “Filter Gallery.8bf”
   Cineon 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Cineon.8bi”
   Clouds 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Clouds.8bf”
   Collada 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”
   Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 20.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 20.0 - from the file “Filter Gallery.8bf”
   Craquelure 20.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 20.0 - from the file “Filter Gallery.8bf”
   Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 20.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 20.0 - from the file “Filter Gallery.8bf”
   De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 20.0 - from the file “Dicom.8bi”
   Difference Clouds 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Clouds.8bf”
   Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”
   Displace 20.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 20.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “EazelAcquire.8ba”
   Entropy 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”
   Export Color Lookup Tables 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Export3DLUT.8be”
   Extrude 20.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “FastCore.8bx”
   Fibers 20.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 20.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 20.0 - from the file “Filter Gallery.8bf”
   Flash 3D 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”
   Fresco 20.0 - from the file “Filter Gallery.8bf”
   Glass 20.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 20.0 - from the file “Filter Gallery.8bf”
   Google Earth 4 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”
   Grain 20.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 20.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”
   IGES 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”
   Ink Outlines 20.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 20.0 - from the file “JPEG2000.8bi”
   Kurtosis 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”
   Lens Blur 20.0 - from the file “Lens Blur.8bf”
   Lens Correction 20.0 - from the file “Lens Correction.8bf”
   Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 20.0 - from the file “Liquify.8bf”
   Matlab Operation 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “ChannelPort.8bf”
   Maximum 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”
   Mean 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”
   Measurement Core 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “MeasurementCore.8me”
   Median 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”
   Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”
   MMXCore Routines 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “MMXCore.8bx”
   Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “MultiProcessor Support.8bx”
   Neon Glow 20.0 - from the file “Filter Gallery.8bf”
   Note Paper 20.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “NTSC Colors.8bf”
   Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”
   OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 20.0 - from the file “Filter Gallery.8bf”
   Palette Knife 20.0 - from the file “Filter Gallery.8bf”
   Patchwork 20.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”
   PCX 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “PCX.8bi”
   Photocopy 20.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “ChannelPort.8bf”
   Pinch 20.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Pixar.8bi”
   Plaster 20.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”
   PLY 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”
   Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “PBM.8bi”
   Poster Edges 20.0 - from the file “Filter Gallery.8bf”
   PRC 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”
   Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Radiance.8bi”
   Range 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”
   Render Color Lookup Grid 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Export3DLUT.8be”
   Reticulation 20.0 - from the file “Filter Gallery.8bf”
   Ripple 20.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 20.0 - from the file “Filter Gallery.8bf”
   Save for Web 20.0 - from the file “Save for Web.8be”
   ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 20.0 - from the file “Shake Reduction.8bf”
   Shear 20.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”
   Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 20.0 - from the file “Filter Gallery.8bf”
   Solarize 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Solarize.8bf”
   Spaces 20.0 - from the file “Spaces.8li”
   Spatter 20.0 - from the file “Filter Gallery.8bf”
   Spherize 20.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 20.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”
   Stained Glass 20.0 - from the file “Filter Gallery.8bf”
   Stamp 20.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”
   STL 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”
   Sumi-e 20.0 - from the file “Filter Gallery.8bf”
   Summation 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”
   Targa 20.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 20.0 - from the file “Filter Gallery.8bf”
   Tiles 20.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 20.0 - from the file “Filter Gallery.8bf”
   Twirl 20.0 - from the file “Standard MultiPlugin.8bf”
   U3D 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”
   Underpainting 20.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 20.0 - from the file “VanishingPoint.8bf”
   Variance 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”
   Water Paper 20.0 - from the file “Filter Gallery.8bf”
   Watercolor 20.0 - from the file “Filter Gallery.8bf”
   Wave 20.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”
   WIA Support 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “WIASupport.8li”
   Wind 20.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “WBMP.8bi”
   ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”
Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE
Extensions:
   com.adobe.Butler.backend  2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseStock.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   New Document  2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseTypekit.html”
   Home  2.5.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2019\index.html?v=2.5.2.15”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.6.3 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.6.3 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Installed TWAIN devices: NONE






Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect the problem might be because of a conflict between your two cards/drivers.

See section 7 here "Multiple graphics cards with conflicting drivers can cause problems with GPU-accelerated or enabled features in Photoshop": https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertrouble...
Photo of Kit Kerner

Kit Kerner

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Thank you again for taking the time to check into my issue. I have checked the link, again, copied and pasted that information into a word doc so I could find the highlighted portion. 

I used the 'find' command to look for that highlighted portion several times.  I am going to say 'that it isn't there', but it is there. 

What is confusing to me is I have been using Photoshop for a long time now and was just prompted to update it. That is when several things showed up, I have only shared the few biggest. Photoshop has crashed on me, copy and pasted works part time, the app is slow almost all the time, the app is just different, it is broken. I even took the laptop into the 'shop' and the tech checked it out and gave Filter Gallery Filters, all of those make me wait while it does its thing, then nothing.

Before I signed up to Photoshop Family I checked several places on the web but no luck with resolving any of my issues. I have used the product on a daily basis for years and not have anything like this until I updated the product.

I included Photoshop's opening splash screen below. Maybe I have the wrong app for what I signed up for. 
 
Again thank you. 

Kit Kerner 



Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15339 Posts
  • 2228 Reply Likes
That's the correct product. You're not seeing the section that talks about not using multiple cards, and instructions for using the Nvidia software to only use the NVIDIA processor?

NVIDIA: a. Right-click anywhere on the desktop and choose the NVIDIA control panel.

b. Click Manage 3D settings.

c. Click Program Settings and add Photoshop.exe and sniffer.exe. Change the preferred graphics processor to High-performance NVIDIA processor.

Or disabling the integrated Intel card if that doesn't work: 


If step 7 does not resolve the issue, consider disabling the graphics cards. However, do bear in mind that disabling the graphics card may lead to system instabilities.


To disable a graphics card, use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.
Photo of Kit Kerner

Kit Kerner

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Rats! It didn't work. I'll consider disabling the graphics card, but I will get a drink first. I realize that this 'thread' has been on only a couple of things, but there are several other things that suddenly have broken. I'm in the right place with PF but I'm considering uninstalling the product, unless you advise otherwise. 
Photo of Dale Chamberlain

Dale Chamberlain

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I am having problems with Photoshop CC Version 20.0.1. Most functions are greyed out and the home page is not displaying. I am getting the message 'The "Home" extension could not be loaded because of a program error. Version 2.5.2'. How can I roll back to the previous working version?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14843 Posts
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You' re hitting this: Photoshop 20.0.1: Most functions in Edit, Image, Layer, Select and Filter grayed out for image opened from Lightroom Classic Quit Lightroom and/or Bridge along with Photoshop, them relaunch Photoshop first and it will perform normally.