Photoshop: Really slow brush and clone tools

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  • Updated 3 months ago
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Since I have installed High Sierra my old wacom stopped to work, so I’ve bought a brand new one but still have lots of bugs with it. Already called wacom and adobe several times and both are blaming each other cause of CS bugs. Lately, I got told that abobe didn’t test creative suite with wacom tablet.. so why I am paying for? Photoshop brushes and clone have a damn delay, please fix it! 
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Diana Stanga

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Posted 3 months ago

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Yves Crausaz

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We must tell us exactly your configuration ....
Computer, amount of RAM, graphics card, etc including Wacom model, because me under MacOD High Sierra 16GB ram old GPU NVEDI GT755 1024 MB and HD FusionDrive with a lot of free space, + Wacom Intuos5 and 6.3.29-6 driver, no worries.

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Diana Stanga

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Hi Yves, 
Thanks for your help

I have a Macbook pro 2016 / memory 16 GB / Graphic Radeon Pro 455 2GB / Storage 500 GB available
MacOs High Sierra 
Software Creative Cloud 
Tablet wacom intous pro 
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David Converse

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Even old tablets still work with the correct driver. My Intuos 2 and Intuos 3 both work on Windows 7, Windows 10, and High Sierra. FWIW.
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Diana Stanga

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lucky you! 
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Cristen Gillespie

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> Lately, I got told that abobe didn’t test creative suite with wacom tablet.. so why I am paying for? >

I suspect you were told that Adobe doesn't currently test old software with a new OS or the Wacom or pretty much anything. They did, back when the old software was new, test the Wacom with the software. They're not going to try to make do what they can to ensure that High Sierra, a new Wacom, and a very old Creative Suite app all work seamlessly together because they aren't going to update Creative Suite software.

However, if you state what version of the Creative Suite you're using and what your hardware specs are, as was already suggested, then maybe someone can help you figure out how to get your Wacom working with it. 

And if you said CS and creative suite, but meant CC (Creative Cloud) let us know. They do try to make sure current software works with a Wacom, although of course, they can't do much more than let Wacom know their drivers are causing problems with the new software. I'm using an old Intuos4, btw, but I'm also still running El Capitan, not High Sierra.
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Diana Stanga

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Hi Cristen, 

I have installed CC (Creative Suite) and a brand new Wacom Intous Pro. I have already contacted few times Adobe but they couldn't help me with that. Yesterday they told me that lots of customers already complained about the same issue ...
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Cristen Gillespie

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Okay, a problem with naming.<G> CC is Creative Cloud. CS is Creative Suite that came before Creative Cloud. And if you think that's confusing, just think about Lightroom CC now  being called Lightroom Classic CC, and Lightroom CC is something else. LOL 

Yes, if you have CC, then Adobe will try to figure out what the problem is and try to work with Apple and Wacom, whoever is relevant, to solve the problem. As you might guess, it could be a bit of a wait, depending as it may on any or all of these companies to cooperate in finding the solution.

Since Wacom is notorious for drivers causing problems, you might consider downgrading your driver to see if that will help:

https://www.wacom.com/en-in/support/intuos-support

I'm afraid I don't know if Adobe has a fix  in the works for this problem lots of customers are complaining about, but f you don't want to wait, that would be my suggestion to try.