Photoshop: MacOS 10.10 error when trying to use the open dialog

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  • Updated 3 years ago
  • (Edited)
I can't open any files from Photoshop. When I try, I get this message: *** Collection was mutated while being enumerated.
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Bella

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Posted 3 years ago

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David, Official Rep

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Hiya Susan,

Can you share more details with us?  What version of Photoshop are you trying to use?  What OS are you running on?  What version of Photoshop were the files created using?  What kind of files are they (single layer, lots of type, GIF, PSD, etc)?  Are they stored locally or are they on an external device or network drive?

Enumeration normally deals with fonts.  Do you have lots of fonts on your machine? How many?  Do you know the foundries the fonts came from -- that is, did they come from major firms or were they just grabbed off the web?  Have you checked the integrity of your font cache (instructions here: http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html)?

I've worked on the team a LONG time and never seen or heard of a message like that, so I need the information listed above to help you.

Thanks,
David
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Bella

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David - Thanks for your quick response! I'll try to answer all your questions:

Adobe Photoshop CC (2014.2.0)

OSX Yosemite (10.10.1)

Files are mostly: jpeg, tiff, eps, ps (Almost no type files, mostly photos & illustrations)

308 fonts (Most fonts are Adobe, with a few from Fontspace. The computer is new and when I transferred fonts, a couple fonts were shown as damaged, and I got rid of them.

I have files that were created as far back as version 8.0 as well as the recent version. However, if I didn't make it clear, I can't even get to the point of trying to open a file. When I click "OPEN," I get the message, and it won't go beyond that. (If you can see it, here's a snapshot of the message)

Thanks for any suggestions!
Ella
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Chris Cox

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This is an error from the OS, we have informed Apple about this but have no solution at this time.
Unfortunately we have no way to reproduce the error, and no way to work around the OS error.
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Bella

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Yes Chris - I MacOS 10.10

FYI: I've found that if I restart the computer, I can open a file in photoshop once or twice before I start getting the message. Sure hope you guys can fix the bug soon. PS is a staple in my design work.

Bella
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Chris Cox

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Again, this is an OS error - we probably can't do anything to fix it (except notify Apple and ask them to fix it). At most we might be able to work around the OS bug - but we aren't sure how yet, because we don't know the details of the actual OS bug.
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David, Official Rep

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Hiya Bella,

This is weird.  I'm gonna confer with a couple colleagues and get back with you.  Definitely not a problem that's remotely familiar to me.

One thought -- and I'd LOVE to hear if this works -- have you tried trashing your preferences?  Sometimes that file goes South and can cause all sorts of odd problems.  To trash your preferences, launch PS and immediately press Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you launch Photoshop. You'll be prompted to delete the current settings. 

Thanks and I'll try to get back to you soon,
Thanks,
David
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Bella

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Hi David,

Thanks for the suggestion, but trashing the preferences didn't help. Ugh.

I have found that restarting my computer allows me to open a photoshop file once or twice before the message starts to appear.

Appreciate any more thoughts, although it's starting to sound like it's an Apple problem.

Bella
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David, Official Rep

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Unfortunately, it appears that you are correct, Bella.  This is an Apple bug and they're going to have to fix it.  On the bright side, the bug is logged and Apple is aware of it.

Thanks,
David
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David Dobish, Senior QE Photoshop

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Bella, would you mind please checking to see if the error is still there in 10.10.2? Apple just updated to 10.10.2 earlier this week. Thank you!
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Bella

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Hi David,
Yes, the error is still there in 10.10.2. Ugh.
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David, Official Rep

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Howdy Bella,

Okay, this morning I installed OS 10.10.2 and tried all sorts of files -- GIFs, JPGs, TIFFs, PSDs with funky Arabic and Japanese text.  I can't trigger this bug at all.  I'm wondering if you have another application on your system triggering this bug.

One thing I did come up with as a POSSIBILITY is that you might have ONE file on your machine which could (maybe) cause the app to destabilize and then the error happens after.  That's me spit-balling, though.  I cannot reproduce this at all.

Would you be willing to do a web-hosted screenshare so I can see the problem live on your machine?  All you need is an internet connection and a phone line...

Thanks,
David
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Bella

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Yes, I would be willing to do a web-hosted screen share. I'm not available today, but next week would work. Saturday too. Let me know when, and what I need to do.

Thanks!
Bella
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Bella

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Oops. I just saw that you mentioned a "phone line." If you mean a landline, then it may not work. I only have a cell phone.