Photoshop CC 2019: Drop shadow changes distance from the object depending on the zoom level and I get green or red boxes over the image

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  • Problem
  • Updated 4 weeks ago
  • In Progress
  • (Edited)
The drop shadow changes distance from the object depending on the zoom level. Also, sometimes I get green or red boxes over the image that look like display problems, but then save out when I save a flattened version.
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Scott Kelty

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  • frustrated

Posted 3 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Scott Kelty

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Certainly!

Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64
Number of Launches: 491
Operating System: Mac OS 10.14.1
System architecture: Intel CPU Family:6, Model:5, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 3000 MHz
Built-in memory: 16384 MB
Free memory: 7788 MB
Memory available to Photoshop: 13808 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Touch Bar Property Feedback: Disabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
Display Bounds: top=0, left=0, bottom=1080, right=2560
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1536
glgpu[0].GLName="Intel Iris OpenGL Engine"
glgpu[0].GLVendor="Intel Inc."
glgpu[0].GLVendorID=32902
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel Iris OpenGL Engine"
glgpu[0].GLRendererID=16925953
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Oct 11 2018 21:04:03)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1536
clgpu[0].CLName="Iris"
clgpu[0].CLVendor="Intel"
clgpu[0].CLVendorID=16925952
clgpu[0].CLDriverVersion="1.2(Oct 11 2018 20:55:50)"
clgpu[0].CLBandwidth=1.39315e+10
clgpu[0].CLCompute=214.573
nativegpu[0].NativeName="Intel Iris Graphics"
License Type: Subscription
Serial number: 90970842672654697556
GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: /Applications/Adobe Photoshop CC 2019/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  SCK-BACKUP, 931.4G, 94.8G free
  Macintosh HD, 1.02T, 259.2G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/Plug-Ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Plug-Ins/

Installed components:

   dvametadata.framework   dvametadata   12.1.0.0   
   AdobeXMPScript.framework   AdobeXMPScript   79.163499   79.163499
   ICUUnicode.framework   ICUUnicode   3.61   "gtlib_11.0" "." "22995"
   ICUConverter.framework   ICUConverter   3.61   "gtlib_11.0" "." "22995"
   AdobeCrashReporter.framework   AdobeCrashReporter   7.7.2   
   boost_system.framework   boost_system   12.1.0.0   
   AdobeACE.framework   AdobeACE   2.20.02.41899   79.601691
   AdobeOwl.framework   AdobeOwl   5.3.0   
   mediacoreif.framework   mediacoreif   12.1.0.0   
   dvascripting.framework   dvascripting   12.1.0.0   
   dvaappsupport.framework   dvaappsupport   12.1.0.0   
   dvaunittesting.framework   dvaunittesting   12.1.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.41336   79.598424
   k2.framework   k2   1   
   AIDE.framework   AIDE   1.5.0.41688   79.600470
   dynamiclink.framework   dynamiclink   12.1.0.0   
   dvaaccelerate.framework   dvaaccelerate   12.1.0.0   
   dvametadataUI.framework   dvametadataUI   12.1.0.0   
   AdobeExtendScript.framework   AdobeExtendScript   4.5.9.1   81.1157194
   boost_filesystem.framework   boost_filesystem   12.1.0.0   
   AdobeBIB.framework   AdobeBIB   1.2.03.41706   79.600623
   AdobeXMPFiles.framework   AdobeXMPFiles   79.163499   79.163499
   AdobeLinguistic.framework      23636   
   dvaplayer.framework   dvaplayer   12.1.0.0   
   PlugPlugOwl.framework   PlugPlugOwl   9.2.1.39   
   AdobeAGM.framework   AdobeAGM   4.30.87.41706   79.600623
   adobe_caps.framework   adobe_caps   11.0.0.14   1.584361
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.600623
   AdobePDFL.framework   AdobePDFL   15.0.0.41785   79.301181
   dvacore.framework   dvacore   12.1.0.0   
   AdobePIP.framework   AdobePIP   8.0.0.41.47939   
   AdobePDFSettings.framework   AdobePDFSettings   1.4   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.41336   79.598424
   dvatransport.framework   dvatransport   12.1.0.0   
   Cg.framework   NVIDIA Cg      
   AdobeXMP.framework   AdobeXMPCore   79.163499   79.163499
   AdobeJP2K.framework   AdobeJP2K   1.2.2.41336   79.271024
   dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0   
   LogSession.framework   LogSession   8.0.0.41.47939   
   PlugPlugExternalObject.framework      9.2.1.39   
   AdobeScCore.framework   AdobeScCore   4.5.9.1   81.1157194
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.41706   79.600623
   dvametadataapi.framework   dvametadataapi   12.1.0.0   
   CITThreading.framework         
   WRServices.framework         
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.41706   79.600623
   boost_threads.framework   boost_threads   12.1.0.0   
   aif.framework   aif   6.0.00.1   1.
   AdobeCoolType.framework   AdobeCoolType   5.17.00.41706   79.600623
   dvamediatypes.framework   dvamediatypes   12.1.0.0   
   AdbePM.framework   AdbePM   3.0.00.377262   1.601805
   boost_date_time.framework   boost_date_time   12.1.0.0   
   opencv2.framework   opencv2   3.2.0   
   AdobeMPS.framework   AdobeMPS   5.8.1.41653   79.600183
   dvaui.framework   dvaui   12.1.0.0   
   ahclient.framework   ahclient   4.0.0.0   
   ICUData.framework   ICUData   3.61   "gtlib_11.0" "." "22995"
   dvamarshal.framework   dvamarshal   12.1.0.0   


Required plug-ins:

   3D Studio 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Accented Edges 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 20.0.1, © 2014-2018 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 11.0 (61), Copyright © 2018 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 11.0 (61), Copyright © 2018 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 20.0  © 2002-2018 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Collada DAE 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Color Halftone 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Conté Crayon 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 20.0  © 2003-2018 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Eazel Acquire 20.0  © 2007-2018 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
   Entropy 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 20.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 20.0  © 1990-2018 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Flash 3D 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Fresco 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Google Earth 4 KMZ 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Grain 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 20.0  © 2018 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 20.0  © 2001-2018 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 20.0.1, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 20.0.1, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 20.0.1, © 2001-2018 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 20.0  © 1990-2018 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 20.0  © 1990-2018 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 20.0  © 1989-2018 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Picture Package Filter 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 20.0  © 1989-2018 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PLY 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Pointillize 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 20.0  © 1989-2018 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PRC 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Radial Blur 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 20.0  © 2003-2018 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 20.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 20.0.1, © 1999-2018 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 20.0, © 2002-2018 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shake Reduction 20.0.1, © 2014-2018 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
   Shear 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Solarize.plugin”
   Spaces 20.0, © 2015-2018 Adobe. All rights reserved. - from the file “Spaces.plugin”
   Spatter 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   STL 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Sumi-e 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   U3D 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Underpainting 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Virtual Reality Modeling Language | VRML 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Water Paper 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wavefront|OBJ 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Wind 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 20.0  © 1989-2018 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_0_231/purchaseStock.html”
   com.adobe.Butler.backend  2.1.1 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”
   Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_0_231/index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.stock.panel.licensing/index.html”
   New Document  2.5.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-2.5.1/fnft.html?v=2.5.1.8”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_0_231/purchaseTypekit.html”
   Home  2.5.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.5.1/index.html?v=2.5.1.102”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Export As  4.6.3 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”
   Export As  4.6.3 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15078 Posts
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Weird. Does going to Preferences > Performance... and checking Legacy Compositing and restarting Photoshop make it behave normally?
Photo of Scott Kelty

Scott Kelty

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That does fix the drop shadow problem. I'll have to let you know if the red/green boxes come back. Thank you!!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15078 Posts
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Would it be possible to get a copy of the psd file you're having trouble with? Want to see if we can produce the error here with 20.0.1. We thought all of the legacy blending issues were fixed for 20.0.1
Photo of Scott Kelty

Scott Kelty

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Certainly, I have one -- how do I get it to you?
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Andrew Sender, Employee

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Thanks Scott,
To help our engineering team prevent this from occurring again, can you please temporarily uncheck the "Legacy Compositing" and take a screenshot of the issue?  This would tremendously help us resolve your experience.
Andrew
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Scott Kelty

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Here you go. I noticed that if you look closely at the G in Testing, it cuts off. Also, in the layers, if the smaller text is ABOVE the headline in the layers, the headline shadow doesn't change when zooming. But if it's below, both change when zooming. It's like it doesn't proportionally scale the shadow.

This is the zoomed out version:


This is the zoomed in version:
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Andrew Sender, Employee

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Thanks Scott! I was able to reproduce the problem and notified our team.  Thank you for your help!
Photo of David Kidd

David Kidd

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This reply was created from a merged topic originally titled Layer effects problem after update to V 20.0.1.

Anyone else seeing a flaw with layer effects (drop shadows in particular) in the latest update to v 20.0.1?

Having opened an existing PSD file, my default drop shadow effect appeared very different. I manually adjusted the effects to get the desired result.

However, when I saved a JPG copy, the JPG is again very different to the desired result.

Furthermore, the JPG preview thumbnail is displaying the effect completely differently.

Windows 10.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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David, Sorry you're hitting this. Let us know if the same thing you're seeing. If so, we're looking into the issue. The workaround would be to to check "Legacy Compositing" under Preferences > Performance. Thanks
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David Kidd

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Thanks that's sorted it! It seems that this is being looked into at your end, so I will consider this issue dealt with.

All the best,

D.
Photo of Steve Thompson

Steve Thompson

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I'm having the same exact issue. I just noticed it this morning when zooming out on an image with drop shadows. Checking the "Legacy Compositing" and restarting Photoshop corrected the problem also.
Photo of Frank Visler

Frank Visler

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This reply was created from a merged topic originally titled menus greyed out after edit in PS from LR.

I have some problem alike this. When i open a photo via lightroom, I cant duplicate the layers in photoshop cc, not using ctrl - j or the menus (all is greyed out).

If i open the image via camera raw in PS , all is ok.

Windows (10 home)  and photoshop is both installed yesterday...

Note: This conversation was created from a reply on: Photoshop: CTRL+J no longer duplicates a layer. Setting CTRL+J as keyboard shortc....
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ugh. Sorry. wrong URL

Please reference the new conversation here: Menus grey in PS
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Vadim

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This reply was created from a merged topic originally titled Shadow Bug.



There's the same layer with shadow effect on the two screenshots. There's a minimal zoom on the first screenshot, and the large zoom on the second one. I think it's the bug.
Photo of David Hutchinson

David Hutchinson

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I have a similar bug, but it's affected by enabling/disabling a layer style on a completely separate and unrelated layer. https://forums.adobe.com/thread/2571205

Photo of Lorena Schneider

Lorena Schneider

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This reply was created from a merged topic originally titled Severe problems with shadows.

Photoshop CC 20.0.1 has severe problems with shadows:

  1. Shadow looks different in different zoom levels: see "psdzoom.png": left: 100% / right: 50%
  2. Shadows are fundamentally changed when resizing the image (psdprob.png")




I have set Photoshop to Lo resolution in the macOS Infobox about it, because I'm a webdesigner - Maybe that's the problem. Photoshop/Adobe does - after years! of retina - still not offer a better solution than this crippled one.

Conclusion: I cannot rely on Photoshop regarding the display of my work. I consider this a severe bug that needs an urgent fix.

Photo of Paul Takeuchi

Paul Takeuchi

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I also just noticed a similar variant. I'm getting a cyan blue outline and banding with the drop shadow which is black, as if I've added a stroke option. Also, the mask used for the effect seems to be slightly different then the layer mask I've created--artifacts. I've tried with Legacy Compositing checked and unchecked and there does not seem to be a difference.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you restart Photoshop after changing the preference for the changes to take?
Photo of Paul Takeuchi

Paul Takeuchi

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Yes. But curiously on my MBP 2015, the cyan banding in the drop shadow remains after Checking Legacy compositing and restarting PS, while on my Mac Pro with GTX1070 video card, there is no artifacting.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15068 Posts
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What's the card in the 2015? Sounds suspiciously like a GPU/driver issue. If you disable "Use Graphics Processor" on the 2015, does it render correctly like the Mac Pro?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Please update to 20.0.2 which was released late last night. It should fix this issue.

Thanks for reporting this issue!
Photo of Paul Takeuchi

Paul Takeuchi

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The problems still exists on my MBP with 20.0.2. In fact it looks worse.
Photo of Andrew Sender

Andrew Sender, Employee

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Hi Paul,
We're sorry for the frustration.  This sounds like a graphics discrepancy.  Would you mind sharing your PSD file by DropBox or emailing it to me (sender@adobe.com)?  That we can can do a fully analysis for you.
Photo of Paul Takeuchi

Paul Takeuchi

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Sending you an email with a dropbox link.