Photoshop & Premiere Elements 15 - Organizer - Import from Camera or Card Reader - INCONSISTENCY

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  • Updated 1 year ago
I can import from a Card Reader without problem. However, I cannot import from an iPhone 6. The device is available to select. Upon selecting, the following message is received - "This device does not contain any supported media."  Must a setting on the phone be adjusted? Many thanks!! Dottie
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Dottie Soland

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Posted 1 year ago

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Michel BRETECHER, Champion

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I am not a Mac user, but I have found this tech note. I hope it can help you:
https://helpx.adobe.com/elements-organizer/kb/elements-organizer-does-not-recognize-some-devices---m...
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Dottie Soland

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Hi Michel ~ many thanks! I'm using Win7. The link suggests using Adobe Bridge to access iPhone/iPad. Is that necessary? The software is completely up-to-date. Previous versions would see both the camera and iPhones/iPods/iPads/etc. Thanks again!