Photoshop CS6: Quit working because it says the preferences file is corrupt

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  • Updated 4 years ago
  • (Edited)
My Photoshop quit working because it says the preferences file was deleted. I don't know how this happened or what it means. So I tried to reinstall my photoshop. I have the disk but not the case so I "chatted" with Customer Service and they sent me my serial number. It doesn't work. I went back to them and got the run around from Chat then was finally told to go to the forums. That did not get me an answer either. So I tried calling the customer service number and it is always busy. I'm very frustrated. I don't think I should have to buy a new version of photoshop because I can't get any help from Adobe. This is ridiculous.
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Mike Durkin

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  • very frustrated and angry!

Posted 4 years ago

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Chris Cox

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Deleting Photoshop's preferences will not prevent it from launching.

What is the EXACT message you get when launching Photoshop?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of Photoshop? What OS?
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Mike Durkin

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CS6

When I attempt to load the program I get 2 messages:

Could not load actions because an unexpected end-of-file was encountered.

&

Could not initialize Photoshop because the preferences file was invalid (it has been deleted).
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Chris Cox

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OK, that means that the current preferences file is corrupt (smaller than it should be, hence the end of file), and that for some reason Photoshop could not delete the preferences file like it is supposed to when the file is corrupt.

So, check the permissions on your preferences folder, and fix them so you can correctly read, write, and create files in that folder. If you tell us what OS version you are using, then we can tell you the exact path to the preferences folder.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...

If that doesn't work, try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: http://blogs.adobe.com/crawlspace/201...