Photoshop opens but is frozen and cannot be used ..

  • 1
  • Problem
  • Updated 3 years ago
I have been having trouble for the past several months .. when Photoshop loads it saying it is running in my task manager but the program is frozen .. I cannot close it without using the task manager or change any tools or anything else .. I used to be a able to restart my computer and it would allow me to log in and as long as I stay with the program open it would continue to work but when I closed the program and reopened it I would again be frozen .. lately it will not open at all .. any suggestions? I have the most recent update on it and I am operating on a 64 bit windows 7 platform. I will also have the same thing happen with the other cloud programs I run .. ie Muse, Illustrator, dreamweaver .. it has done this ever since your office cleaned my machine when I was having trouble with Muse several months ago .. it is definitely over my head, I have tried removing it and reloading it but that did not help either ..
Photo of Terrell Loomis

Terrell Loomis

  • 1 Post
  • 0 Reply Likes
  • Frustrated

Posted 3 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 765 Reply Likes
The fact that multiple applications have problems means that there is a system wide issue (because those apps share almost zero code).

You'll need to check your system for malware, and then see if you might have disk problems, corrupt fonts, etc.