Photoshop: Not saving/loading, randomly undoing brush strokes, flickering cursor (can't do anything), already tried reinstall/pref clear/etc

  • 3
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I've posted on twitter with some videos of the problems I've been having, adobe suggested posting in here:

Photoshop refusing to open file: https://twitter.com/galefire/status/773282861264666624

Photoshop randomly undoing strokes: https://twitter.com/galefire/status/773774210669830144

After it starts doing this it will regularly refuse to save as well, which is problematic when I am working on a client piece.  Actually all of this is pretty problematic.

I have already reinstalled photoshop once, and the issue wasn't happening for about a day, but maybe I just got lucky.  I really need to get this resolved.

The issues seem to disappear after a reboot for a little while; it all seems to start messing up when I save my file.  It says something weird in the history like Brush Tool (save), after that is when most of the strokes start to just randomly vanish and I can't save, or open new files.

Doing a virus scan now as well.
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michael rookard

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Posted 2 years ago

  • 3
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did reinstallation solve the problem?
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michael rookard

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no, its happening again after a reinstall
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michael rookard

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so its not just the brush tool that stops working, EVERYTHING stops responding to what I am trying to do.  Example: lasso tool won't actually make a selection, photoshop just ignores it completely, and it disappears.

When did photoshop become such a buggy mess?  I went like a year without updating and had no problems, updated to 2015.5 and its been nothing but problems.  Can I roll back to 2015 please?
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Michael, I suspect it's a system specific issue. I haven't seen any similar reports to what you're seeing.

What troubleshooting has been tried? https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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michael rookard

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As I said before, I've reinstalled photoshop already to no avail. 

I've installed the latest version per Creative Cloud

I've installed the latest OS version, and made sure I don't have any sort of virus on my PC

I've tried to restore preferences, that didn't do anything

I've removed my one plugin (Coolrus), which didn't do anything either

So yea, I'm not really sure what other troubleshooting steps to take.

system info is too big to post?
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michael rookard

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Adobe Photoshop Version: 2015.5.1 20160722.r.156 2016/07/22:23:00:00 CL 1083377  x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3500 MHz
Built-in memory: 16339 MB
Free memory: 8740 MB
Memory available to Photoshop: 14493 MB
Memory used by Photoshop: 70 %
Alias Layers: ^0
Modifier Palette: Enabled.
Design Space: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=-1920, bottom=1200, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GTX 660 Ti"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="10.18.13.5900"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 660 Ti/PCIe/SSE2"
glgpu[0].GLRendererID=4483
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20151113000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
License Type: Subscription
Serial number: 91190344285106621785
GUIDBucket:
  bucket: 48
  test: Butler
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\
Temporary file path: C:\Users\Mike\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  F:\, 465.6G, 226.1G free
  E:\, 1.82T, 873.3G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2016/05/07-01:09:29   79.573668   79.573668
   AdbePM.dll   PatchMatch 2016/05/17:03:10:18   1.573920   1.573920
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  
   AdobeOwl.dll   Adobe Owl   5.2.11  
   AdobePDFL.dll   PDFL 2016/04/13-01:12:44   79.182661   79.182661
   AdobePIP.dll   Adobe Product Improvement Program   7.3.1.128.44549  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.571757   79.571757
   AdobeXMP.dll   Adobe XMP Core 2016/04/19-13:13:40   79.159284   79.159284
   AdobeXMPFiles.dll   Adobe XMP Files 2016/04/19-13:13:40   79.159284   79.159284
   AdobeXMPScript.dll   Adobe XMP Script 2016/04/19-13:13:40   79.159284   79.159284
   adobe_caps.dll   Adobe CAPS   10,0,0,5  
   AGM.dll   AGM 2016/05/07-01:09:29   79.573668   79.573668
   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  
   AIDE.dll   AIDE 2016/02/29-16:28:21   79.571906   79.571906
   amtlib.dll   AMTLib (64 Bit)   10.0.0.3BuildVersion: 10.0; BuildDate: Thu Apr 21 2016 3:6:38)   1.000000
   ARE.dll   ARE 2016/05/07-01:09:29   79.573668   79.573668
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2016/05/07-01:09:29   79.573668   79.573668
   BIBUtils.dll   BIBUtils 2016/05/07-01:09:29   79.573668   79.573668
   boost_date_time.dll   photoshopdva   10.0.0  
   boost_signals.dll   photoshopdva   10.0.0  
   boost_system.dll   photoshopdva   10.0.0  
   boost_threads.dll   photoshopdva   10.0.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2016/05/07-01:09:29   79.573668   79.573668
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaudiodevice.dll   photoshopdva   10.0.0  
   dvacore.dll   photoshopdva   10.0.0  
   dvamarshal.dll   photoshopdva   10.0.0  
   dvamediatypes.dll   photoshopdva   10.0.0  
   dvametadata.dll   photoshopdva   10.0.0  
   dvametadataapi.dll   photoshopdva   10.0.0  
   dvametadataui.dll   photoshopdva   10.0.0  
   dvaplayer.dll   photoshopdva   10.0.0  
   dvatransport.dll   photoshopdva   10.0.0  
   dvaui.dll   photoshopdva   10.0.0  
   dvaunittesting.dll   photoshopdva   10.0.0  
   dynamiclink.dll   photoshopdva   10.0.0  
   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   igestep30.dll   IGES Reader   9.3.0.113  
   imslib.dll   IMSLib DLL   10.0.0.1  
   JP2KLib.dll   JP2KLib 2016/02/19-14:20:46   79.261706   79.261706
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   LogSession.dll   LogSession   7.3.1.128.44549  
   mediacoreif.dll   photoshopdva   10.0.0  
   MPS.dll   MPS 2016/02/24-01:09:44   79.571748   79.571748
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2015.5   17.0.1  
   Plugin.dll   Adobe Photoshop CC 2015.5   17.0.1  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.50  
   PSArt.dll   Adobe Photoshop CC 2015.5   17.0.1  
   PSViews.dll   Adobe Photoshop CC 2015.5   17.0.1  
   SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872
   SVGRE.dll   SVGRE   79.571757   79.571757
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0120  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0120  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.14  
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.13  
   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
   wu3d.dll   U3D Writer   9.3.0.113  


Required plug-ins:

   3D Studio 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Accented Edges 17.0.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 17.0.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 17.0.1 - from the file “Filter Gallery.8bf”
   Average 17.0.1 (2015.5.1 x001 x003) - from the file “Average.8bf”
   Bas Relief 17.0.1 - from the file “Filter Gallery.8bf”
   BMP 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 9.6.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 9.6.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 17.0.1 - from the file “Filter Gallery.8bf”
   Charcoal 17.0.1 - from the file “Filter Gallery.8bf”
   Chrome 17.0.1 - from the file “Filter Gallery.8bf”
   Cineon 17.0.1 (2015.5.1 x001 x003) - from the file “Cineon.8bi”
   Clouds 17.0.1 (2015.5.1 x001 x003) - from the file “Clouds.8bf”
   Collada 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Color Halftone 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 17.0.1 - from the file “Filter Gallery.8bf”
   CompuServe GIF 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 17.0.1 - from the file “Filter Gallery.8bf”
   Craquelure 17.0.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 17.0.1 (2015.5.1 x001 x003) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 17.0.1 - from the file “Filter Gallery.8bf”
   Crystallize 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 17.0.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 17.0.1 - from the file “Filter Gallery.8bf”
   De-Interlace 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 17.0.1 - from the file “Dicom.8bi”
   Difference Clouds 17.0.1 (2015.5.1 x001 x003) - from the file “Clouds.8bf”
   Diffuse Glow 17.0.1 - from the file “Filter Gallery.8bf”
   Displace 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 17.0.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 17.0.1 (2015.5.1 x001 x003) - from the file “EazelAcquire.8ba”
   Entropy 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”
   Extrude 17.0.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 17.0.1 (2015.5.1 x001 x003) - from the file “FastCore.8bx”
   Fibers 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 17.0.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 17.0.1 - from the file “Filter Gallery.8bf”
   Flash 3D 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Fresco 17.0.1 - from the file “Filter Gallery.8bf”
   Glass 17.0.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 17.0.1 - from the file “Filter Gallery.8bf”
   Google Earth 4 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Grain 17.0.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 17.0.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 17.0.1 - from the file “Filter Gallery.8bf”
   HDRMergeUI 17.0.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 17.0.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 17.0.1 - from the file “Standard MultiPlugin.8bf”
   IGES 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Ink Outlines 17.0.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 17.0.1 - from the file “JPEG2000.8bi”
   Kurtosis 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Lens Blur 17.0.1 - from the file “Lens Blur.8bf”
   Lens Correction 17.0.1 - from the file “Lens Correction.8bf”
   Lens Flare 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 17.0.1 - from the file “Liquify.8bf”
   Matlab Operation 17.0.1 (2015.5.1 x001 x003) - from the file “ChannelPort.8bf”
   Maximum 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Mean 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Measurement Core 17.0.1 (2015.5.1 x001 x003) - from the file “MeasurementCore.8me”
   Median 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Mezzotint 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   MMXCore Routines 17.0.1 (2015.5.1 x001 x003) - from the file “MMXCore.8bx”
   Mosaic Tiles 17.0.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 17.0.1 (2015.5.1 x001 x003) - from the file “MultiProcessor Support.8bx”
   Neon Glow 17.0.1 - from the file “Filter Gallery.8bf”
   Note Paper 17.0.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 17.0.1 (2015.5.1 x001 x003) - from the file “NTSC Colors.8bf”
   Ocean Ripple 17.0.1 - from the file “Filter Gallery.8bf”
   OpenEXR 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 17.0.1 - from the file “Filter Gallery.8bf”
   Palette Knife 17.0.1 - from the file “Filter Gallery.8bf”
   Patchwork 17.0.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 17.0.1 - from the file “Standard MultiPlugin.8bf”
   PCX 17.0.1 (2015.5.1 x001 x003) - from the file “PCX.8bi”
   Photocopy 17.0.1 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 17.0.1 (2015.5.1 x001 x003) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 14.0 - from the file “PSDX.8bi”
   Picture Package Filter 17.0.1 (2015.5.1 x001 x003) - from the file “ChannelPort.8bf”
   Pinch 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 17.0.1 (2015.5.1 x001 x003) - from the file “Pixar.8bi”
   Plaster 17.0.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 17.0.1 - from the file “Filter Gallery.8bf”
   PLY 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   PNG 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Pointillize 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 17.0.1 (2015.5.1 x001 x003) - from the file “PBM.8bi”
   Poster Edges 17.0.1 - from the file “Filter Gallery.8bf”
   PRC 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Radial Blur 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 17.0.1 (2015.5.1 x001 x003) - from the file “Radiance.8bi”
   Range 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”
   Reticulation 17.0.1 - from the file “Filter Gallery.8bf”
   Ripple 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 17.0.1 - from the file “Filter Gallery.8bf”
   Save for Web 17.0.1 - from the file “Save for Web.8be”
   ScriptingSupport 17.0.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 17.0.1 - from the file “Shake Reduction.8bf”
   Shear 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Smart Blur 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 17.0.1 - from the file “Filter Gallery.8bf”
   Solarize 17.0.1 (2015.5.1 x001 x003) - from the file “Solarize.8bf”
   Spaces 17.0.1 - from the file “Spaces.8li”
   Spatter 17.0.1 - from the file “Filter Gallery.8bf”
   Spherize 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 17.0.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 17.0.1 - from the file “Filter Gallery.8bf”
   Stained Glass 17.0.1 - from the file “Filter Gallery.8bf”
   Stamp 17.0.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   STL 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Sumi-e 17.0.1 - from the file “Filter Gallery.8bf”
   Summation 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Targa 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 17.0.1 - from the file “Filter Gallery.8bf”
   Tiles 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 17.0.1 - from the file “Filter Gallery.8bf”
   Twirl 17.0.1 - from the file “Standard MultiPlugin.8bf”
   U3D 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Underpainting 17.0.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 17.0.1 - from the file “VanishingPoint.8bf”
   Variance 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Water Paper 17.0.1 - from the file “Filter Gallery.8bf”
   Watercolor 17.0.1 - from the file “Filter Gallery.8bf”
   Wave 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   WIA Support 17.0.1 (2015.5.1 x001 x003) - from the file “WIASupport.8li”
   Wind 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 17.0.1 (2015.5.1 x001 x003) - from the file “WBMP.8bi”
   ZigZag 17.0.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   Recent Files  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”
   com.adobe.inapp.purchase  2.6.64 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_6_64\purchase.html”
   Libraries  2.6.64 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_6_64\index.html”
   Start  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”
   Coolorus 2.5  2.5.8 - from the file “C:\Users\Mike\AppData\Roaming\Adobe\CEP\extensions\com.moongorilla.coolorus2\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.0.6 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Device Preview  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSPanel\panel.html”
   com.adobe.preview.loader  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSLoader\loader.html”
   Export As  3.0.6 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect either the graphics driver (a bit out of date, so update it through the nVidia site), the Wacom driver/settings (latest driver? Windows ink settings? restore driver defaults?), or a 3rd party app/extension.

Have you tried running in Safemode to see if it's a system extension? https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#safemode
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michael rookard

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I am installing the latest gfx driver, the latest wacom driver, and it doesn't look like I even have the "ink" settings on my PC.  My only extension, Coolrus, has been updated just yesterday.

I haven't tried safe mode yet, but I guess that's the next step.
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michael rookard

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Still doing it, but didn't start doing it until after I saved... was working fine for a couple of hours before that.

Why would saving the file cause this?
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michael rookard

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So I booted into safe mode to see if it was still having the issue there, and it did not appear to be (although I couldn't use my tablet or anything)

And now I've booted back into normal mode... and the problem isn't happening anymore?  So basically I booted into safe mode, did nothing, and now its fixed (for the moment).

Ah, technology.

Edit: Nevermind, problem has already returned.

Doesn't seem to happen in safe mode, but I can't really work normally in safe mode either, since my tablet doesn't even work.
(Edited)
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michael rookard

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Did another full reinstall, didn't happen for a little while, but now my strokes are disappearing again...

Why would saving my file cause this to happen??

Closed PS, reopened, can't open files, can't make new files

Checked with mouse as well, same disappearing act.
(Edited)
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michael rookard

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Ok, now I've done a WINDOWS RESET, and the problem is still happening.

How is this possible?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If running in SafeMode worked, then you know the issue is either a 3rd party Extension or your Wacom Driver is the cause.
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michael rookard

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I can barely tell if it "worked" because I can't really even work in safemode, because my tablet is off, and my resolution is garbage, and I can only click around in a document to see if it breaks.  Its not exactly an amazing test environment.

So lets say it is my wacom driver, or a 3rd party extension:  I only have one 3rd party extension running, and it still broke when that turned off, and its still broken when I use a mouse instead of my pen.  So if that is the case, how is it my wacom driver or a 3rd party extension?

Is it something in windows, that exists after a windows reset?

Either way, I've spoken with support and I guess its been escalated, so we'll see what even happens from here.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Which system extension are you using that you're disabling?

Colorus is Photoshop extension, not a system extension, so it wouldn't be affected by running in Safemode. You need to look at your system level for things that are running the same time as Photoshop that might be interfering with it.

What is the exact version of Wacom driver you're using? Have you tried restoring the Wacom driver's settings/preferences?
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michael rookard

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Wacom driver is 6.3.17-3 and it is the latest

I haven't started going through system extensions yet, but I can't imagine there is much other than core stuff for windows since I just reset the system.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you restore the Wacom driver to the defaults?
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michael rookard

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What does this mean and where would I do it?  It isn't changed or anything, I just updated the driver through the wacom desktop center.  I've never changed it from the defaults in the first place.
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michael rookard

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Also, how would I go about turning off windows extensions to test anyway?

Where do I even find them?  Its not like I have a bunch of rogue processes running in the task manager or anything!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hard to say without knowing the history of the machine. Look for anything that is non-standard with a clean OS install, clean install of PS and clean install of Wacom driver. There's something specific to your set-up as other customers aren't seeing this issue.
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michael rookard

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Someone "me too'd" this issue last night, so obviously someone else is having the same problem.  I don't see anything strange in the task manager, I can't imagine my few programs I have installed are causing a conflict, they never did before I updated PS to 2015.5
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Which Wacom device are you using? (cintiq or companion?)

The Use Windows Ink option is in the Calibrate tab of the Wacom Tablet Properties. Is this enabled?

One thing to try note, the latest version of Win10 has simultaneous Pen and Touch enabled by default. Try going to Windows Settings /Devices /Pen & Windows Ink and enable the option "Ignore touch input when I’m using my pen."
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michael rookard

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I have a Cintiq 24HD

I turned off windows ink in the calibrate tab, but I can't even find windows ink settings on my PC in the windows settings, just a "speech, inking, and typing" setting that doesn't appear to be about pen settings at all.

I don't have that Pen & Windows Ink tab under my devices, just "Pen" which asks about which writing hand I use, "show visual effects" and "cursor"

I am downloading some updates for Win10, but it just installed updates yesterday, so I assume I'm pretty up to date on that.
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michael rookard

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When I turn off "Use Windows Ink" in the calibrate tab, my pressure sensitivity and eraser stop working?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If there is just Pen in Settings you are running Win 10 without the anniversary update.

Can you try disabling UseSystemStylus https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html
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michael rookard

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Wouldn't it be a better idea to install the anniversary update than force windows to use a different driver?  The pen works fine, like, all of the time... I don't know why changing the driver would affect my strokes disappearing after a save in photoshop.
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michael rookard

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Well I installed the anniversary windows 10, and I thought it was fixed last night... but then I sat down to work today and same issue is happening.  So annoying.

Disabled UseSystemStylus, trying it now
(Edited)
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michael rookard

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Well, UseSystemStylus didn't break anything, but it also didn't fix the problem.

Still happening after a save.

If I just don't save, it seems like the problem doesn't occur much, but really, I need to be able to save.  This is ridiculous.

Also, after my strokes stop working, and hopefully the save has worked, if I try to open any document, I am right back here: https://twitter.com/galefire/status/773282861264666624
(Edited)