Every time I try to download photoshop cc on my mac through the creative cloud desktop app, I will sign in and the app will load for about a minute or two minutes and then take me back to the login screen that looks like the picture and never downloads. I just downloaded the macOS High Sierra version 10.13.1 so my computer is up-to-date and I have downloaded the creative cloud. How can I get it to download on my mac?
Posted 1 year ago
April. Adobe had a similar problem like this years ago and the fix is as follows
Go to the following directory, {windows and apple are shown}
Close the cc, find the 3 vertical dots by the face icon and quit the cc app.
Please rename the Opm.Db file within the mentioned location
Go to the following directory, {windows and apple are shown}
Close the cc, find the 3 vertical dots by the face icon and quit the cc app.
Please rename the Opm.Db file within the mentioned location
Windows : : "Users\ {User Name} \AppData\Local\Adobe\OOBE "
Mac: :" ~/Library/Application Support/Adobe/OOBE "
Restart the app and log in and try downloading PS
(Edited)
Okay, I'm having trouble finding the original Opm.Db file, do you know how I could locate that on my computer?
Pete Green, Customer Advocate
Locations for the OPM.db files can be found in solution 2 here: https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html#Solutions
I found the OOBE file that is mentioned in step 2, but no where in there is the opm.db file, do you know another place it could be?
the oobe is a directory. inside that directory is the opm.db file
C:\Users\april\AppData\Local\Adobe\OOBE
C:\Users\april\AppData\Local\Adobe\OOBE
