Photoshop not available

  • 1
  • Problem
  • Updated 2 years ago
My photoshop is no longer available and when trying to find out why I get directed to a web page showing an error message.
I pay a monthly fee for Photoshop.
Photo of Rob Grant

Rob Grant

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Posted 2 years ago

  • 1
Photo of Chris Cox

Chris Cox

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Which version of Photoshop are you using?
What is the error message?
Photo of Rob Grant

Rob Grant

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I believe the version is CC2014.
The error message shown on the subscriber link is 404
Photo of Steve Sprengel

Steve Sprengel, Champion

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Could you use Help / About Photoshop to confirm what version, or maybe Help / System Info?

Are you currently subscribed to CC or not?
Photo of Rob Grant

Rob Grant

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When I signed up to it I subscribed to a monthly fee. I am not aware that Adobe have stopped billing me?
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Chris Cox

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Have you checked your account status on adobe.com?
Have you checked your email for confirmation that the subscription was started and that there haven't been any billing problems?

What is directing you to a web page?
And what web page URL is giving you the 404 result?