Elements: No longer loads

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
When I click on the icon is starts to load then says it's got a problem..
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jon wyse V

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  • jon

Posted 4 years ago

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Chris Cox

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What exactly does it say?
What version of Photoshop are you using?
What OS version are you using?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It looks like you're an Elements user. Are you having trouble with Elements 12 or another product? It sounds like it was working at one point. If so, what changed?
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jon wyse V

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That's the problem I don't know that anything changed I just keep getting the message that it won't load
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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My best guess is a required file is damaged or missing. A reinstall might fix the problem in that case.
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jon wyse V

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Now all I have to do is find the cd.. Yakeees
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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No worries if you can't find it. You can download an installer from here: http://www.adobe.com/downloads/other-...