Photoshop: Lagging/freezing

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  • Updated 2 months ago
  • (Edited)
I have been stuck on my computer for over an hour trying to edit something that should have only taken me 5-10 minutes all thanks to Photoshop freezing up on me.. lagging... then running a brush all over my image. Once is more than enough for this to happen to me, or any other paying customer, but it's been an ongoing issue for the longest time. I am terribly upset with how poor this product is, and I'm actively looking elsewhere to take my business, as I do not have time to deal with this. I know it sounds cliché, but my time is extremely valuable, and this is a humongous disappointment. I will not refer this program to any other fellow photographer.
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Brandon Marroquin

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  • frustrated is an understatement

Posted 2 months ago

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Carl Heidle

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Your issue isn’t the fault of Photoshop. It’s likely an issue with your computer hardware or a setting. How old is your computer and how much RAM do you have?
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rachalmers

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Are you on Windows? Or OSX? Either way, it sounds like your computer has a virus or is actually hacked and some outside party has access to it.
That problem you have is outside interference from other software or intruders. I’ve seen it before but not for a long time.
You need a firewall and good anti virus software. If on a Mac, a good firewall.
Run MalabytesMalaware checker.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Brandon, As Carl suggests, what you describe isn't normal, and is likely a machine specific issue. I would probably start here in terms of troubleshooting: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

We'd need a lot more detail to try additional troubleshooting.

Are you using a tablet? What OS? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.