Photoshop: Locking up after switching tabs while editing type

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  • Problem
  • Updated 11 months ago
  • (Edited)
When I'm editing a piece of type and then try to switch over to another tab (switching from one PSD to another) without canceling out (pressing Esc) out of the text edit first, Photoshop kind of locks up. It won't let me click on anything in the new tab and when I switch back to the tab I was previously using, it's still in text edit mode. I can delete or add text but can't commit or cancel the changes using my mouse or keyboard. Often times, Photoshop UI components disappear but sometimes reappear after I hover over them. When I click on them though, nothing happens... I'm still stuck in text edit mode. I have to Force Quit Photoshop and then open it back up and hope that I haven't lost too much work.

I started noticing this issue a couple of few weeks ago. It happened to me multiple times yesterday, and once it happens, I can reliably recreate it. But this morning, it's working fine. I haven't restarted my machine since yesterday, but it was in Sleep mode overnight obviously. So the issue seems to be intermittent, but once it starts happening, it seems to happen every time, even after Force Quitting Photoshop and reopening it.

If it's helpful, I tend to work with large files (250 MB-2 GB PSDs) that contain multiple Artboards and Smart Objects, and I usually have more than one of these files open at a time (web designer). I believe the issue has happened with both Point Text and Paragraph Text. I've only noticed the issue while working with local fonts so far, but that's what I work with 95% of my day. I can't say whether it's happened to me with TypeKit stuff before.

Software I had open the last time it happened:
Photoshop 2017.1.1
Microsoft Teams
Outlook for Mac
Chrome
Acrobat Pro DC (running but no files open)
Other basic macOS apps like Finder, 
Messages, and Activity Monitor.

Hardware:
Macbook Retina Pro 15-inch Early 2013
macOS Sierra 10.12.6
2.7 GHz Intel Core i7 processor
16 GB 1600 MHz DDR3 memory
NVIDIA GeForce GT 650M 1024 MB graphics
2nd Monitor: 27" Apple Thunderbolt display (at work) or 27" ASUS MX27AQ display (at home), both running at 2560x1440; issue has occurred on both displays.

I'll try to make sure to reply to this post the next time it happens with more specifics and maybe some screenshots.
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Andy Burchardt

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Posted 11 months ago

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David, Official Rep

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Howdy Andy,

First off, I'd like to thank you for your very thoughtful and well-presented bug report.  It is a joy to read and very helpful!  8-)

Next, I'd like to apologize for the bug.  I can't repro this myself and I've only had three other, similar reports.  Still looking for the smoking gun, since if all users had this problem, the forums would be exploding with reports (been there, lived through that!).  There is some small trigger that I'm still missing.

I do have a couple of ideas, which I'd like to pursue.  Is you Application Frame on or off (under the Windows menu)?  What about your Options Bar?  How many documents do you have open at a time?  Is your Glyph Panel visible?  Are you always using the same fonts when triggering this bug?

You mention that once it happens, you can reliably recreate it.  Does this mean that triggering it in the first place is not predictable?  I'd love to watch it happen, in the hopes of seeing a trigger.

I forwarded your report to the wider team even before I wrote this -- hopefully we'll get this resolved soon.

Thanks,
David
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Andy Burchardt

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Hey David,

Thanks for your response.
Is your Application Frame on or off (under the Windows menu)?  What about your Options Bar?  How many documents do you have open at a time?  Is your Glyph Panel visible?  Are you always using the same fonts when triggering this bug?
My Application Frame and Options bar are both on. I think I had three or four documents open. They would have all been PSDs with four artboards on each. My Glyph panel was was most likely closed (collapsed to icon) at the time.

I'm almost positive it's not the same fonts when triggering it... but it has been third party, non-typekit, non-preinstalled OTF fonts (but again, that's pretty much all I use while I'm at work). I'll definitely make a note to keep track of what fonts I was using the next time it happens.
You mention that once it happens, you can reliably recreate it.  Does this mean that triggering it in the first place is not predictable?
That is exactly what I'm saying. It seems like it might be more likely to occur if I've had Photoshop open all day and have been working in larger documents. But then again, I rarely close Photoshop completely and once the bug appears, it can be reliably triggered again and again even after Force Quitting the program.

I figured this was a pretty isolated incident when I couldn't find anything on the forum describing this exactly. This isn't a bug that is causing me a ton of trouble day-to-day or causing me to lose sleep or anything haha, but after it happened a few times, I figured you guys would like to know.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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A process sample when Photoshop is locked up may also give us clues: https://support.omnigroup.com/sample-osx/