Lightroom Desktop 2.4: Sync Issue

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  • Updated 2 weeks ago
  • Solved
  • (Edited)
Hi, I have Adobe Photoshop Lightroom Version 2.4. I recently migrated all my photos to it (from my old Lightroom Classic install).  I have a problem with it telling me that 1 photo is continuously syncing (it was 1 but its now 8 actually, out of my 11,000 pics). I have read all the posts on this forum associated with syncing and tried various solutions, none of which appear to work. Can somebody help please?!!

I have tried signing out and then back into my Account.
I have tried Alt- and clicking on the cloud to see which photo is syncing and that doesn't work.
I have tried downloading the diagnostic logs, but don't understand them
It tells me that the total number of photos is exactly the same when I go in through the web or the desktop app.
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Simon Weeks

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Posted 2 weeks ago

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Ganz Egal

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Hi Simon, I had exactly the same issue and none of the "solutions" here worked. Have you organized all your pics/vids in Albums? if not, do so - there will be this little blue, spinning wheel at the album that contains the picture/video that does not sync. If you have identified that Album (if you have a hierarchy of folders and Albums you need to open all folders until you see it or create a (few) new top level Albums.) then move copy the content to an other fresh Album - in small groups or picture for picture. At the moment you copy the malicious one - you will have the blue spinner at both Albums. Then you have identified the problematic file. What I did: I downloaded it. Deleted the file in the Cloud and uploaded it again. Then it worked. In my case a video file caused the problem.
(Edited)
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Simon Weeks

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That sounds like a brilliant suggestion. I get how that could work. Pick half the photos and put them in an album and see if it syncs. Then the other half...and keep breaking it into half each time until you find the offending item. I've not got off to a good start....created two albums and they're both stuck syncing.
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Rikk Flohr, Official Rep

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Do you see a Sync Issues collection top left when you view in Lightroom for Web?
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Simon Weeks

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Hi Rikk. No that's not there
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Rikk Flohr, Official Rep

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If you click on the Filter icon next to the search bar in Lightroom Desktop and then click on Sync Status, can you isolate which image(s) are affected?
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Simon Weeks

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No. I saw that in one of your other posts and tried that. It doesn't find anything.
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Rikk Flohr, Official Rep

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Grab a fresh Diagnostic log and send it to me at:
 
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Simon Weeks

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I've sent it.
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Magnus Svensson

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I've had similar problems for the last 5 days. Windows 10, Lightroom 2.4. All mobile devices AND Lighroom classic syncs perfectly but the Lightroom CC on the sam stationary as my Lightroom classic started acting up all of a sudden. Nothing helped, reset settings, reinstalled Lightroom CC, checked firewall settings. Deleted sync.lrdata etc etc. It wasn't until I created another album online and started to move around the files to that album that Lightroom CC finally woke up and started to acknowledge and actually sync the rest of the files that wasn't showing up. Also, once that started working, it finally synced my preset structure to the my mobile units. This was unnerving and I'm not sure I can trust Lightroom CC sync reliability now. I took the liberty of sending you my diagnostics logs too which includes the last couple of hours/days struggle to get Lightroom CC to sync.
(Edited)
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Magnus Svensson

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Thank you but the first log is taken while the sync was stuck earlier this week. The last log is taken while the issue was resolved.
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Rikk Flohr, Official Rep

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@Simon,

If you log into Lightroom for Web do you see a sync issues collection top right?  If so, what do those images in that collection indicate is the issue?
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Simon Weeks

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No. The web version looks fine
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Rikk Flohr, Official Rep

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If Lightroom Desktop has been open for more than 2 hours continuously and the number has not changed from 8, you should probably send me a log. 
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Simon Weeks

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Rikk (and everyone that has offered advice on this issue),
I finally solved the problem. I did this by segregating my 11k photos into lots of album's of 500 photos each... then I could see which albums were syncing (and hence contained the problem sync photos).

I discovered that the cause of the problem was certain photos that had been grouped into stacks. Ungrouping them resolved the issue. I did not need to delete any of the pictures.
I have quite a lot of stacked photos, so quite why some cause this problem, I don't know. 
I did notice in once instance that the two offending photos that were stacked (which had happened automatically by the way, I didn't create the stack), were not remotely similar or taken at the same time... so why they were stacked I don't know. Anyway, unstacking them instantly fixed the sync problems.

Thanks,

Simon