Photoshop: Keyboard Shortcuts don't work with local keymap

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  • Updated 3 months ago
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I have English version of Photoshop CC on English Windows 10 and I use Finnish keymap. For years this combination worked fine. Recently all keyboard shortcuts stopped working. If I change my keymap to English, they work fine. This is of course not acceptable solution as I can't type Finnish characters with English keymap. Adobe support confirmed that Photoshop really expects the English keymap if Photoshop is installed in English. I think this is a bug.
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Esa Ahonen

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Posted 4 months ago

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David, Official Rep

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Hi Esa,

Photoshop actually doesn't care about the keyboard if your alphabet is Latin-based.  Then, whatever key is sent to the app is what it reacts to.  For instance, if you switch to the Turkish layout, then you get keys in very different locations, but they all work fine.  Same if you switch to French.  Wherever A is on the keyboard, when you press it and CTRL/CMD, you get, for instance, Select All.

I don't know how Keymap functions, but I'm inclined to believe the problem lies there.

Thanks,
David
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Esa Ahonen

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Hi David,

I believe what you say might be true on some conditions but I also have this very repeatable situation on my computer that changing the keymap makes shortcuts to work or work not.

I also got response from your help chat that Photoshop expects the same keymap that is the application language. Why did they give me that answer if keymap doesn't affect it? And you can google this problem and find similar cases. Even on this forum there has been an answer (I think you recognise the guy...) that on English interface the English keymap is required:

https://feedback.photoshop.com/photoshop_family/topics/photoshop-english-keyboard-german-shortcuts-not-working

It really sounds like Photoshop reads keyboard some weird way because Finnish and English keymaps don't differ on basic alphabets (only on umlauts and some special characters). For example H, J and C (commonly used shortcuts by themselves) are on exactly same locations. Yet even they do not work on Finnish keymap.

I think you should decide what is your official answer on this. Just saying this isn't a problem doesn't make the problem go away. It is very common in non-English countries to use the English interface. There are many reasons, first being that localisations usually suck big time and most of the good guides are for English versions. Why I can use all my other software in English with local keymap but not Photoshop?

So I stay in my opinion that this is a bug and it should be fixed. 

Best regards,

Esa Ahonen

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Esa Ahonen

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Hi David,

My keyboard is all standard 105 key Cherry. I use en-FI keyboard layout. But I don't think this is relevant since the exactly same combination worked with Photoshop earlier. It is Photoshop that has stopped working. As I said I only installed the English keyboard layout after the problem occurred, before that I didn't change anything in my Windows 10 language settings after installation. And I can't imagine why should any of my other installed software interfere with Photoshop. They have nothing to do with keyboard settings.

But you have my description of the problem and this other case (where you gave different answer).

https://feedback.photoshop.com/photoshop_family/topics/photoshop-english-keyboard-german-shortcuts-not-working

Also your support seemed to be familiar with this problem. They gave me the same answer you gave in link above.

So it's not just my Windows 10 you can blame. This is more widespread problem. It is real.  It really doesn't help us that you just say that you can't reproduce it. It doesn't make it go away for us.

Can I give you some logs or debug info to help sort out what is happening in our cases?

Best regards, 

Esa Ahonen

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David, Official Rep

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Hi Esa,

I don't know what to tell you.  There has been no change to how Photoshop handles keyboards nor can I reproduce the problem that you are describing, neither using Finnish, nor French, German, Romanian, Turkish, or Spanish.  What Tech Support is telling you is based on the specs I worked on for this feature -- it's the "simple answer."  I've already shared the more nuanced, technical one, above.  Further, there have been zero other reports of a problem in any Finnish or any other language; asking the app to "psychically" know the user's intent and change the virtual keyboard settings on the fly doesn't count.

I am happy to do a web-hosted screenshare with you.  Demo the problem for me.  I'm not trying to stonewall you; but we can't fix what we cannot see.  Perhaps there's some minor detail that you're doing differently -- I fully believe that you're encountering an issue.  The cause and the solution are what we're trying to hammer out.

I'm in California, so PST.  I can, however, be available outside normal work-hours to make this happen (I'm frequently up late -- small kids).  Just respond and I'll send you an email with details.

Thanks,
David
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Esa Ahonen

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Hi David,

Screenshare would be great. Email me for the time and details.

Best regards,

Esa Ahonen
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Esa Ahonen

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Hi David

And thanks for the screenshare. For the public: my problem got solved. Today I learned that there are two kinds of Finnish keyboard layouts in Windows 10.

Anyone with the same problem:  You can't use "en-FI" layout, you must use "Finnish". I really couldn't figure this out since this is the layout that gets installed when you select English display language and Finnish keyboard layout at Windows 10 installation.

But thanks David, I really appreciate this. Case closed for me.

Best regards,

Esa Ahonen
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David, Official Rep

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Happy I could help, Esa.

If you do run into any problems with this Finnish keyboard, please feel free to start a new thread here and even tag me in it so I can see and address it.  8-)

Oh, and yes, I know that the Brush resize shortcuts in Liquify don't work -- but they don't work in most languages and it's been logged.  8-(

Have a great weekend,
David