Photoshop keeps crashing - working on large file - do I need more RAM?

  • 1
  • Question
  • Updated 2 years ago
I've been working on a file that is larger than I usually work - 17400 x 12000 pixels, 300 pixels/inch. Using brush tool via Wacom Bamboo, Photoshop crashes almost every time I work. Seems to be when I brush too quickly, or brush/undo suddenly, but it's very hard to predict. I've tried messing with the performance options but have no idea what I'm doing. I'm using a laptop with a monitor plugged in via HDMI, and the laptop itself isn't particularly powerful. I'd like to know which part of my setup to change/upgrade in order to prevent these crashes. The file also takes 2-3 minutes to save, so I am reluctant to save often, but now I am losing hours of work.

System info is below. Thanks for any suggestions!

Adobe Photoshop Version: 2015.1.1 20151209.r.327 2015/12/09:23:59:59 CL 1055659  x64Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2494 MHz
Built-in memory: 6092 MB
Free memory: 1740 MB
Memory available to Photoshop: 5140 MB
Memory used by Photoshop: 19 %
Modifier Palette: Enabled.
Design Space: Disabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 132K
Image cache levels: 5
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=1080, left=1080, bottom=1848, right=2446
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB=2076
glgpu[0].GLName="Intel(R) HD Graphics 3000"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="9.17.10.4229"
glgpu[0].GLRectTextureSize=8192
glgpu[0].GLRenderer="Intel(R) HD Graphics 3000"
glgpu[0].GLRendererID=294
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32"
glgpu[0].GLDriverDate="20150527000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Intel Build 9.17.10.4229"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
License Type: Subscription
Serial number: 91190700745748037360
Feature::photoshop/extended: ON
Feature::photoshop/standard: ON
Feature::photoshop/trial: OFF
Feature::32-Bit Layers: ON
Feature::CountTool: ON
Feature::Acrobat3D: ON
Feature::Measurement: ON
Feature::MATLAB: ON
Feature::VanishingPointMeasurement: ON
Feature::VanishingPoint3DSExport: ON
Feature::VanishingPointDXFExport: ON
Feature::Dicom: ON
Feature::VideoLayers: ON
Feature::Timeline: ON
Feature::ExtendedMenuBar: ON
Feature::3DPrint App: ON
Feature::ImageStack Creation: ON
Feature::ImageStack Editing: ON
Feature::32-Bit Painting: ON
Feature::ACRFilterAllowed: ON
Feature::ACRFilterAvailable: ON
Feature::ExportAssetsQueueFeature: OFF
Feature::Creative Cloud Staging: OFF
Feature::3DMultitonePrinting: OFF
Feature::Artboards: ON
Feature::Playground: OFF
Feature::Chording Palette: ON
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Temporary file path: C:\Users\Nina\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 447.5G, 304.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2015/09/09-18:52:48   79.567158   79.567158
   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.
   AdobeLinguistic.dll   Adobe Linguisitc Library   9.0.0   
   AdobeOwl.dll   Adobe Owl   5.2.9   
   AdobePDFL.dll   PDFL 2015/09/12-01:10:45   79.156620   79.156620
   AdobePIP.dll   Adobe Product Improvement Program   7.3.1.70   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.566705   79.566705
   AdobeXMP.dll   Adobe XMP Core 2015/09/10-01:10:20   79.158325   79.158325
   AdobeXMPFiles.dll   Adobe XMP Files 2015/09/10-01:10:20   79.158325   79.158325
   AdobeXMPScript.dll   Adobe XMP Script 2015/09/10-01:10:20   79.158325   79.158325
   adobe_caps.dll   Adobe CAPS   9,0,0,28   
   AGM.dll   AGM 2015/09/09-18:52:48   79.567158   79.567158
   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2   
   AIDE.dll   AIDE 2015/10/15-11:58:31   79.568000   79.568000
   amtlib.dll   AMTLib (64 Bit)   9.0.0.89BuildVersion: 9.0; BuildDate: Tue Aug 25 2015 7:30:38)   1.000000
   ARE.dll   ARE 2015/09/09-18:52:48   79.567158   79.567158
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2015/09/09-18:52:48   79.567158   79.567158
   BIBUtils.dll   BIBUtils 2015/09/09-18:52:48   79.567158   79.567158
   boost_date_time.dll   photoshopdva   8.0.0   
   boost_signals.dll   photoshopdva   8.0.0   
   boost_system.dll   photoshopdva   8.0.0   
   boost_threads.dll   photoshopdva   8.0.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CIT.dll   Adobe CIT   2.3.7.33275   2.3.7.33275
   CITThreading.dll   Adobe CITThreading   2.3.7.33275   2.3.7.33275
   CoolType.dll   CoolType 2015/09/09-18:52:48   79.567158   79.567158
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaudiodevice.dll   photoshopdva   8.0.0   
   dvacore.dll   photoshopdva   8.0.0   
   dvamarshal.dll   photoshopdva   8.0.0   
   dvamediatypes.dll   photoshopdva   8.0.0   
   dvametadata.dll   photoshopdva   8.0.0   
   dvametadataapi.dll   photoshopdva   8.0.0   
   dvametadataui.dll   photoshopdva   8.0.0   
   dvaplayer.dll   photoshopdva   8.0.0   
   dvatransport.dll   photoshopdva   8.0.0   
   dvaui.dll   photoshopdva   8.0.0   
   dvaunittesting.dll   photoshopdva   8.0.0   
   dynamiclink.dll   photoshopdva   8.0.0   
   ExtendScript.dll   ExtendScript 2015/04/17-16:55:22   80.1017022   80.1017022
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   igestep30.dll   IGES Reader   9.3.0.113   
   imslib.dll   IMSLib DLL   9.0.1.14   
   JP2KLib.dll   JP2KLib 2015/08/14-01:13:58   79.258941   79.258941
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   LogSession.dll   LogSession   7.3.1.70   
   manta.dll   Manta   1.   1.
   mediacoreif.dll   photoshopdva   8.0.0   
   MPS.dll   MPS 2015/08/14-01:13:58   79.566687   79.566687
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2015   16.1.1   
   Plugin.dll   Adobe Photoshop CC 2015   16.1.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   6.1.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   6.1.0.157   
   PSArt.dll   Adobe Photoshop CC 2015   16.1.1   
   PSViews.dll   Adobe Photoshop CC 2015   16.1.1   
   SCCore.dll   ScCore 2015/04/17-16:55:22   80.1017022   80.1017022
   SVGRE.dll   SVGRE   79.566690   79.566690
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 3, 2015, 0408   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 3, 2015, 0408   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   9.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   9.0.0.15
   VulcanControl.dll   Vulcan Application Control Library   5.2.0.35   
   VulcanMessage5.dll   Vulcan Message Library   5.2.0.35   
   WRServices.dll   WRServices Fri Jul 31 2015 07:50:10   Build 0.21834   0.21834
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 16.1.1 (2015.1.1 x001 x003)
   Accented Edges 16.1.1
   Adaptive Wide Angle 16.1.1
   Angled Strokes 16.1.1
   Average 16.1.1 (2015.1.1 x001 x003)
   Bas Relief 16.1.1
   BMP 16.1.1
   Camera Raw 9.3.1
   Camera Raw Filter 9.3.1
   Chalk & Charcoal 16.1.1
   Charcoal 16.1.1
   Chrome 16.1.1
   Cineon 16.1.1 (2015.1.1 x001 x003)
   Clouds 16.1.1 (2015.1.1 x001 x003)
   Collada 16.1.1 (2015.1.1 x001 x003)
   Color Halftone 16.1.1
   Colored Pencil 16.1.1
   CompuServe GIF 16.1.1
   Conté Crayon 16.1.1
   Craquelure 16.1.1
   Crop and Straighten Photos 16.1.1 (2015.1.1 x001 x003)
   Crop and Straighten Photos Filter 16.1.1
   Crosshatch 16.1.1
   Crystallize 16.1.1
   Cutout 16.1.1
   Dark Strokes 16.1.1
   De-Interlace 16.1.1
   Dicom 16.1.1
   Difference Clouds 16.1.1 (2015.1.1 x001 x003)
   Diffuse Glow 16.1.1
   Displace 16.1.1
   Dry Brush 16.1.1
   Eazel Acquire 16.1.1 (2015.1.1 x001 x003)
   Entropy 16.1.1 (2015.1.1 x001 x003)
   Export Color Lookup Tables NO VERSION
   Extrude 16.1.1
   FastCore Routines 16.1.1 (2015.1.1 x001 x003)
   Fibers 16.1.1
   Film Grain 16.1.1
   Filter Gallery 16.1.1
   Flash 3D 16.1.1 (2015.1.1 x001 x003)
   Fresco 16.1.1
   Glass 16.1.1
   Glowing Edges 16.1.1
   Google Earth 4 16.1.1 (2015.1.1 x001 x003)
   Grain 16.1.1
   Graphic Pen 16.1.1
   Halftone Pattern 16.1.1
   HDRMergeUI 16.1.1
   HSB/HSL 16.1.1
   IFF Format 16.1.1
   IGES 16.1.1 (2015.1.1 x001 x003)
   Ink Outlines 16.1.1
   JPEG 2000 16.1.1
   Kurtosis 16.1.1 (2015.1.1 x001 x003)
   Lens Blur 16.1.1
   Lens Correction 16.1.1
   Lens Flare 16.1.1
   Liquify 16.1.1
   Matlab Operation 16.1.1 (2015.1.1 x001 x003)
   Maximum 16.1.1 (2015.1.1 x001 x003)
   Mean 16.1.1 (2015.1.1 x001 x003)
   Measurement Core 16.1.1 (2015.1.1 x001 x003)
   Median 16.1.1 (2015.1.1 x001 x003)
   Mezzotint 16.1.1
   Minimum 16.1.1 (2015.1.1 x001 x003)
   MMXCore Routines 16.1.1 (2015.1.1 x001 x003)
   Mosaic Tiles 16.1.1
   Multiprocessor Support 16.1.1 (2015.1.1 x001 x003)
   Neon Glow 16.1.1
   Note Paper 16.1.1
   NTSC Colors 16.1.1 (2015.1.1 x001 x003)
   Ocean Ripple 16.1.1
   OpenEXR 16.1.1
   Paint Daubs 16.1.1
   Palette Knife 16.1.1
   Patchwork 16.1.1
   Paths to Illustrator 16.1.1
   PCX 16.1.1 (2015.1.1 x001 x003)
   Photocopy 16.1.1
   Photoshop 3D Engine 16.1.1 (2015.1.1 x001 x003)
   Photoshop Touch 14.0
   Picture Package Filter 16.1.1 (2015.1.1 x001 x003)
   Pinch 16.1.1
   Pixar 16.1.1 (2015.1.1 x001 x003)
   Plaster 16.1.1
   Plastic Wrap 16.1.1
   PLY 16.1.1 (2015.1.1 x001 x003)
   PNG 16.1.1
   Pointillize 16.1.1
   Polar Coordinates 16.1.1
   Portable Bit Map 16.1.1 (2015.1.1 x001 x003)
   Poster Edges 16.1.1
   PRC 16.1.1 (2015.1.1 x001 x003)
   Radial Blur 16.1.1
   Radiance 16.1.1 (2015.1.1 x001 x003)
   Range 16.1.1 (2015.1.1 x001 x003)
   Render Color Lookup Grid NO VERSION
   Reticulation 16.1.1
   Ripple 16.1.1
   Rough Pastels 16.1.1
   Save for Web 16.1.1
   ScriptingSupport 16.1.1
   Shake Reduction 16.1.1
   Shear 16.1.1
   Skewness 16.1.1 (2015.1.1 x001 x003)
   Smart Blur 16.1.1
   Smudge Stick 16.1.1
   Solarize 16.1.1 (2015.1.1 x001 x003)
   Spaces 16.1.1
   Spatter 16.1.1
   Spherize 16.1.1
   Sponge 16.1.1
   Sprayed Strokes 16.1.1
   Stained Glass 16.1.1
   Stamp 16.1.1
   Standard Deviation 16.1.1 (2015.1.1 x001 x003)
   STL 16.1.1 (2015.1.1 x001 x003)
   Sumi-e 16.1.1
   Summation 16.1.1 (2015.1.1 x001 x003)
   Targa 16.1.1
   Texturizer 16.1.1
   Tiles 16.1.1
   Torn Edges 16.1.1
   Twirl 16.1.1
   U3D 16.1.1 (2015.1.1 x001 x003)
   Underpainting 16.1.1
   Vanishing Point 16.1.1
   Variance 16.1.1 (2015.1.1 x001 x003)
   Virtual Reality Modeling Language | VRML 16.1.1 (2015.1.1 x001 x003)
   Water Paper 16.1.1
   Watercolor 16.1.1
   Wave 16.1.1
   Wavefront|OBJ 16.1.1 (2015.1.1 x001 x003)
   WIA Support 16.1.1 (2015.1.1 x001 x003)
   Wind 16.1.1
   Wireless Bitmap 16.1.1 (2015.1.1 x001 x003)
   ZigZag 16.1.1

Optional and third party plug-ins: NONE


Plug-ins that failed to load:

   PSD Extract/Recover NO VERSION -  - from the file “PSDRecover.8bi”
   PSD Extract/Recover NO VERSION -  - from the file “PSDRecover64.8bi”


Extensions:

   Recent Files  1.0.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
   Libraries  2.1.24
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
   Start  1.0.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
   Adobe Color Themes  6.1.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
   Export As  2.4.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
   Device Preview  1.1.3
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
   Share on Behance  3.0.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
   com.adobe.preview.loader  1.1.3
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html
   Export As  2.4.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Installed TWAIN devices: NONE
Photo of nina musser

nina musser

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Posted 2 years ago

  • 1
Photo of John Maguire

John Maguire

  • 397 Posts
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I'd say from your specs you need to at least double your system ram. I'm on a desktop with 12 gigs of ram and 2015.5.1 is a memory hog with all the junk they've been adding to it. It's becoming a swiss army knife instead of a photo editor. even or a 4.5ghz with 32g of ram it's like molasses. I hardly open 2015.5.1 anymore, went back to CS6 ext. and it's superfast.
(Edited)
Photo of nina musser

nina musser

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Thanks for the advice. Do you know if there is a previous version available that is less bloated?
Photo of John Maguire

John Maguire

  • 397 Posts
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I would suggest trying 2015 when they had the refine edge tool and not select and mask. I have that, CS6 and 2015.5.1. only reason for 2015.5.1 is to find out when they fix it because right now it's pretty much useless.

I tell people that complain about "select and mask," to stop using it and learn to use channels and calculations.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
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What does the event viewer/crash report say the faulting module is?
Photo of nina musser

nina musser

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Hey Jeffrey, thanks for replying. Does the event viewer or crash report normally show by default? Or do I have to go retrieve it? All I see when it crashes is a Windows dialogue box that reads, "Adobe Photoshop CSwhatever has stopped working" with some more text and a Close button.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
  • 1735 Reply Likes
You can try looking in the event viewer using these instructions: https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/
Photo of nina musser

nina musser

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Thank you! Next time it happens, I'll be sure to look.
Photo of nina musser

nina musser

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Finally crashed again - faulting module is just photoshop.exe.

Faulting application name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90Faulting module name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
Exception code: 0xc0000005
Fault offset: 0x000000000660f955
Faulting process id: 0x2824
Faulting application start time: 0x01d22fdb8dbfde83
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: 94903690-5416-4a8b-903d-6a90ae608c06
Faulting package full name: 
Faulting package-relative application ID: 
Photo of John Maguire

John Maguire

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Click on the start menu nd type event viewer. open it. Administrator Events will be highlighted. in the center pane you'll see a list of errors. if you click on it will tell you what caused it. Unfortunately you'll have to search. best way is to not the time the crash occurred.also if you click on "Event viewer," at the top of the left column it will list an error field, warning field that you can open to find it quicker, if it is listed at all
(Edited)
Photo of nina musser

nina musser

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Thank you for the instructions! I'll check next time it happens!