Photoshop keeps crashing on my Macbook OS version 10.12.2 HELP PLEASE

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  • Updated 2 years ago
Can anyone help me with this issue. I have a time sensitive photo that I need to edit and Photoshop CC keeps crashing within minutes of opening. It completely shuts down my Macbook. Here is the Error report:

Anonymous UUID:       202B6464-5D3E-38D0-4FFA-572E4AD089B5
Sat Dec 31 12:23:00 2016

*** Panic Report ***
panic(cpu 2 caller 0xffffff7f9854ebce): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff9130e97000 0x0a5480a2, D0, P2/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.13.78/src/AppleMuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 2), Frame : Return Address
0xffffff80f64e3090 : 0xffffff80150f211c 
0xffffff80f64e3110 : 0xffffff7f9854ebce 
0xffffff80f64e31f0 : 0xffffff7f95e5f2d9 
0xffffff80f64e32b0 : 0xffffff7f95f2b052 
0xffffff80f64e32f0 : 0xffffff7f95f2b0bd 
0xffffff80f64e3370 : 0xffffff7f961a67f0 
0xffffff80f64e3490 : 0xffffff7f95f4cbbd 
0xffffff80f64e34b0 : 0xffffff7f95e65ed0 
0xffffff80f64e3560 : 0xffffff7f95e6390c 
0xffffff80f64e3750 : 0xffffff7f95e649ad 
0xffffff80f64e3830 : 0xffffff7f979ce304 
0xffffff80f64e3870 : 0xffffff7f979ddd0f 
0xffffff80f64e3890 : 0xffffff7f97a09ac2 
0xffffff80f64e38d0 : 0xffffff7f97a09b21 
0xffffff80f64e3910 : 0xffffff7f979e3936 
0xffffff80f64e3960 : 0xffffff7f979af882 
0xffffff80f64e3a00 : 0xffffff7f979ab825 
0xffffff80f64e3a30 : 0xffffff7f979a9417 
0xffffff80f64e3a70 : 0xffffff80156e6c6e 
0xffffff80f64e3b20 : 0xffffff80156e5270 
0xffffff80f64e3b80 : 0xffffff80156ee201 
0xffffff80f64e3cc0 : 0xffffff80151c5318 
0xffffff80f64e3dd0 : 0xffffff80150f737c 
0xffffff80f64e3e30 : 0xffffff80150d3fe1 
0xffffff80f64e3e80 : 0xffffff80150e8397 
0xffffff80f64e3f10 : 0xffffff80151f1fae 
0xffffff80f64e3fb0 : 0xffffff80150a3f66 
      Kernel Extensions in backtrace:
         com.apple.driver.AppleMuxControl(3.13.78)[23DC1B25-E50B-33AB-B46B-EA57AAEF9AF8]@0xffffff7f98540000->0xffffff7f98553fff
            dependency: com.apple.driver.AppleGraphicsControl(3.13.78)[EA7D81D6-21DB-378C-B03B-7CF0F3E5B3E5]@0xffffff7f98538000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xffffff7f95c05000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[6F8D3ACB-27CB-3B57-9E06-53E377762F5C]@0xffffff7f95932000
            dependency: com.apple.iokit.IOGraphicsFamily(513.1)[578F9D07-96F4-3F09-A6A6-047F257CB3BA]@0xffffff7f95db7000
            dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[7D89A61E-ED4E-32C7-8CC2-1D5B7E76E498]@0xffffff7f9853b000
         com.apple.nvidia.classic.NVDAResmanTesla(10.0.2)[B274DF1B-F19D-3132-BDD2-0EDC64389215]@0xffffff7f95e0e000->0xffffff7f96076fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[6F8D3ACB-27CB-3B57-9E06-53E377762F5C]@0xffffff7f95932000
            dependency: com.apple.iokit.IONDRVSupport(513.1)[07F97C14-C6EE-3577-9875-8BA38DDCBCCD]@0xffffff7f95dfe000
            dependency: com.apple.iokit.IOGraphicsFamily(513.1)[578F9D07-96F4-3F09-A6A6-047F257CB3BA]@0xffffff7f95db7000
         com.apple.nvidia.classic.NVDANV50HalTesla(10.0.2)[51B677B0-3288-360A-B0E7-213640716598]@0xffffff7f96082000->0xffffff7f9632afff
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.2)[B274DF1B-F19D-3132-BDD2-0EDC64389215]@0xffffff7f95e0e000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[6F8D3ACB-27CB-3B57-9E06-53E377762F5C]@0xffffff7f95932000
         com.apple.GeForceTesla(10.0.2)[7ACF4782-CBC3-39FA-BE6D-38EBD8B84E35]@0xffffff7f9798e000->0xffffff7f97a54fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[6F8D3ACB-27CB-3B57-9E06-53E377762F5C]@0xffffff7f95932000
            dependency: com.apple.iokit.IONDRVSupport(513.1)[07F97C14-C6EE-3577-9875-8BA38DDCBCCD]@0xffffff7f95dfe000
            dependency: com.apple.iokit.IOGraphicsFamily(513.1)[578F9D07-96F4-3F09-A6A6-047F257CB3BA]@0xffffff7f95db7000
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.2)[B274DF1B-F19D-3132-BDD2-0EDC64389215]@0xffffff7f95e0e000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
16C68

Kernel version:
Darwin Kernel Version 16.3.0: Thu Nov 17 20:23:58 PST 2016; root:xnu-3789.31.2~1/RELEASE_X86_64
Kernel UUID: 8DF81F81-019F-348E-B47E-40A4484B9E21
Kernel slide:     0x0000000014e00000
Kernel text base: 0xffffff8015000000
__HIB  text base: 0xffffff8014f00000
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 520489905187
last loaded kext at 101046602107: com.apple.filesystems.smbfs 3.1.1 (addr 0xffffff7f95ce1000, size 425984)
last unloaded kext at 305164374388: com.apple.driver.usb.AppleUSBUHCI 1.1 (addr 0xffffff7f9675a000, size 126976)
loaded kexts:
com.apple.filesystems.smbfs 3.1.1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 110.23.14
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.iokit.IOBluetoothSerialManager 5.0.2f4
com.apple.driver.AppleMikeyHIDDriver 127
com.apple.driver.AppleMikeyDriver 278.56
com.apple.GeForceTesla 10.0.2
com.apple.driver.AppleHDA 278.56
com.apple.driver.pmtelemetry 1
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleIntelHDGraphics 10.0.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelHDGraphicsFB 10.0.2
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.2f4
com.apple.driver.AppleSMCLMU 208
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleMuxControl 3.13.78
com.apple.driver.AppleMCCSControl 1.2.15
com.apple.driver.Oxford_Semi 404.30.1
com.apple.driver.AppleUSBCardReader 404.30.1
com.apple.driver.AppleIRController 340
com.apple.driver.AppleUSBTCButtons 252
com.apple.driver.AppleUSBTCKeyboard 252
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 366.30.3
com.apple.iokit.SCSITaskUserClient 394.30.2
com.apple.iokit.IOAHCIBlockStorage 295.20.1
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.iokit.AppleBCM5701Ethernet 10.2.7
com.apple.driver.AppleFWOHCI 5.5.5
com.apple.driver.AppleAHCIPort 326
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 5.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 5.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0
com.apple.nke.applicationfirewall 172
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 219.0.0
com.apple.AppleGraphicsDeviceControl 3.13.78
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.nvidia.classic.NVDANV50HalTesla 10.0.2
com.apple.driver.DspFuncLib 278.56
com.apple.kext.OSvKernDSPLib 525
com.apple.nvidia.classic.NVDAResmanTesla 10.0.2
com.apple.iokit.IOSurface 153.3
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOFireWireIP 2.2.7
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.2f4
com.apple.iokit.IOBluetoothHostControllerTransport 5.0.2f4
com.apple.iokit.IOBluetoothFamily 5.0.2f4
com.apple.driver.AppleHDAController 278.56
com.apple.iokit.IOHDAFamily 278.56
com.apple.iokit.IOAudioFamily 205.11
com.apple.vecLib.kext 1.2.0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleGraphicsControl 3.13.78
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 513.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 513.1
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.5.1
com.apple.iokit.IOFireWireSBP2 4.2.7
com.apple.iokit.IOSCSIBlockCommandsDevice 394.30.2
com.apple.iokit.IOUSBMassStorageDriver 131.1.1
com.apple.driver.AppleUSBMultitouch 258
com.apple.driver.usb.IOUSBHostHIDDevice 1.1
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
com.apple.driver.CoreStorage 540.30.1
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.usb.AppleUSBHub 1.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 394.30.2
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.iokit.IOAHCISerialATAPI 266
com.apple.iokit.IOSCSIArchitectureModelFamily 394.30.2
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOFireWireFamily 4.6.5
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBEHCIPCI 1.1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.driver.usb.AppleUSBEHCI 1.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleUSBHostMergeProperties 1.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.1
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.DiskImages 444.30.5
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 5.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0



NEED HELP ASAP!!!
Photo of Kurt Gasparro

Kurt Gasparro

  • 2 Posts
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  • fustrated

Posted 2 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14048 Posts
  • 1735 Reply Likes
Which model MacBook do you have? The crash stack says that the graphics driver is causing an OS Kernel Panic.
Photo of John Harris

John Harris

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mid 2010
Photo of Kurt Gasparro

Kurt Gasparro

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Yes, Mid 2010 and this is the Graphics card: 

NVIDIA GeForce GT 330M 512 MB

Intel HD Graphics 288 MB
Photo of Steve Gandy

Steve Gandy

  • 109 Posts
  • 36 Reply Likes
I would do a un-install/reinstall of Ps and maybe all your CC apps as a first trouble shooting step.
Photo of David Tristram

David Tristram, Employee

  • 118 Posts
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consider deleting preferences while launching Photoshop.  Hopefully Ps will detect the card failure and start up in the unaccelerated mode.  
(hold down shift-alt-command immediately after double-clicking Ps)