Photoshop keeps crashing and will not open on Windows 8.1

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  • Updated 4 years ago
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Photoshop Cs5 Keeps Crashing on my computer!! It is running windows 8.1 I have talked with Acer and the told me to talk with Adobe!! I am unsure of what to do from here!! I just need to know how to get photoshop to run on this computer ! We just purchased it for Editing purposes and I cant even get Photoshop to open.. Someone please help soon
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Jennifer Woodlief

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Posted 4 years ago

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Chris Cox

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What does the detailed crash report say? Check the system event viewer or reliability reports.

Most crashes at launch are due to bugs in outdated video card drivers - so you may want to update your video card driver from the GPU maker's website (NOT Microsoft or a system builder).
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Jennifer Woodlief

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Chris Thank you How do I view that report? Acer Had me download a driver today also Not sure if that is what Your talking about ??
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Chris Cox

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Look for the crash report in the system event viewer, or reliability reports.

I don't know what ACER had you download, but you need to download the video card driver from the GPU maker's website.