Photoshop: Slowing down computer extremely

  • 1
  • Problem
  • Updated 1 year ago
  • (Edited)
Your product Adobe Photoshop is slowing my 16gb RAM extremely. For example when I am copying objects by using alt and arrow.

How do you want to resolve the issue?
Photo of Jozef Palguta

Jozef Palguta

  • 6 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Opie

Opie

  • 21 Posts
  • 3 Reply Likes
hay im NOT from Adobe BUT i may be able to help you a bit and so might a few others on this foam.  likely a change to your preference settings may help tremendously.
Could you please share a bit more information about the computer you're on, ram is only a small piece of the whole.

IF you are running a PC you can run  DirectX and attach the file

1. Click Start, and then click Run.
2. Type dxdiag, and then click OK.
3. when its finished running attach file to message.

most of the time this is over kill but its a fast way to communicate information about your PC

next what size files are you editing? when you are working on a image and it slows there is a set of numbers in the lower left corner of PhotoShop xxxMB/xxxMB 

there are some preferences you can change that might speed you up a bit but if you start hear this will help determine which ones will help you the most
Photo of Michel DELFELD

Michel DELFELD

  • 241 Posts
  • 33 Reply Likes
Did you made this Directx control without any other soft running? Could you check in the LR "preference" the status relative to "performances" This about the use of the graphic processor. Is the use checked? look at the dump screen. Stil some info regarding the image size and format would be useful
Photo of Opie

Opie

  • 21 Posts
  • 3 Reply Likes
i was refering to using the Directx Diagnostic tool to gain more insight to what hardware hes using besides ram till we know about the issue then about the computer and the situation we cant help much
Photo of Jozef Palguta

Jozef Palguta

  • 6 Posts
  • 0 Reply Likes
Thanks for your reply.

I am using the Windows 10, 16GB, CC 2017, file size about 40 MB.

It's just simple copy and paste using alt and arrow.

I have opened InDesign, Illustrator and Chrome at the same time. Nothing else except Adobe products, is slowing the laptop extremely. Therefore, I assume it's the Photoshop.

I've read other forums where they recommend to switch off the rulers and stretch the working place of the software just to the edges but not maximise it.

To my surprise it helped a bit which seems rather ridiculous to the Adobe standards.

I am not a software or computer guru and would appreciate a simple solution.

Many thanks.
Photo of Opie

Opie

  • 21 Posts
  • 3 Reply Likes
HI, Jozsef, can you pleas share a BIT more info, i know its a pain its a nice rig and you just wont it to work out of the box.  

check your HDD (hard drive) see how much space you have free. if you have more then one let us know.

Photoshop itself is vary RAM and what is called Cash intensive and so are the other programs you are running, even though they are in the background they are holding RAM, Virtual memory and Cash space.  

these large programs eat RAM like its a joke :) so your computer puts the overflow in Virtual Memory (Virtual RAM, when referring to Memory on a computer we mean RAM) this is a place on your Hard  Drive (C:\) add to that each of these programs try to make it easier on the RAM my storing information in CASH files or SCRATCH files, they put all the information needed to be grabbed quickly in these files.

so basicly RAM is in the middle talking to your HDD and your CPU, it talks to the CPU then to HDD, if your HDD is full or close to it the communication slows.  if your HDD has a slow communication with RAM then, you are slow,  

My guess is the above advice is good, turn off other memory intensive programs when using Photoshop.  

if you wont to do all of this at once see if you can get a second drive or your PC, make it a small SSD drive, in PS (photoshop) preferences redirect the scratch disk there (do this in all the things your running) also redirect your Virtual memory there and tell it to go nuts.
Photo of Opie

Opie

  • 21 Posts
  • 3 Reply Likes
SSD= Solid state drive sorry
HDD= Hard disk drive

sorry been talking geek to long
Photo of Michel DELFELD

Michel DELFELD

  • 247 Posts
  • 33 Reply Likes
By experience, before accusing the soft, I will make some reflexions around your computer. Would it be a Mac or a Windows, the considerations to are similar. Look at the graphic file type (RAW, TIFF 8 or 16 bits, JPEG, etc..) What are the file size your working with? Do you ask hard graphic jobs?  What is the graphic card type and capacity, what are the programs running at the same time, what is the cache size, and so one..... 
Photo of Michel DELFELD

Michel DELFELD

  • 247 Posts
  • 33 Reply Likes
Thanks for the info.
The point seem to be relative to the soft your running while using LR. Try to use LR alone. So said, close all programs that are running. They are using RAM memory and you only have 16GB. While copying a 40MB file may take somme RAM memory that drives you to use more then your 16GB and than provoque a swapping between the RAM memory and the disk where the swapping place is defined. The swapping action take a lot of computer resource.

Your trial must be done progressively. I mean:
- First try only with LR and check what happens about speed.
- Then open one of your app and check once more
- etc...
Photo of Jozef Palguta

Jozef Palguta

  • 6 Posts
  • 0 Reply Likes
Thanks for the reply.

I am not sure what you mean by LR, but if it is Lightroom then I am talking about Photoshop I am afraid. Also, I am sorry but I didn't pay £1500 for a laptop to use just one software from Adobe.

I am not rendering a video and haven't try to use the Muse as much. To be honest I have some concerns about it. 

Is there a technician who could have a look at it remotely, please? 

Thanks.
Photo of Michel DELFELD

Michel DELFELD

  • 247 Posts
  • 33 Reply Likes
I understand, but would you please try LR alone. I mean close completely the other applications. And than do the actions that are giving the most slowdown of your computer. Than tell us what is the situation.

Can you also check the memory usage having all the app running?
Photo of Opie

Opie

  • 21 Posts
  • 3 Reply Likes
He does not have LR (lightroom) open please read up.
"opened InDesign, Illustrator and Chrome" 
he is using PS
LR is not being run at this time
(Edited)
Photo of David

David, Official Rep

  • 2800 Posts
  • 388 Reply Likes
Howdy Jozef,

Can you try running Photoshop alone (just to narrow down the problem)?  Also, I'm happy to help you out remotely -- can we set up a time later this week?  Just let me know and I'll shoot you an email to set things up.  All you need is an internet connection and a phone line (so we can talk -- the call is toll-free).

Thanks,
David
Photo of David

David, Official Rep

  • 2800 Posts
  • 390 Reply Likes
Hi Jozef,

Yes, could you please clarify further what you mean?  First, what operating system are you running on, Win or Mac?  What version?  And what version of Photoshop are you running?  Next, what are you specifically trying to do?  ALT+ArrowKey works just fine for me on both, so there are some important details missing about your situation.  As other have mentioned, what is the file size you're working with?  How many other files do you have open?  What other apps do you have open?

Thanks,
David
Photo of Jozef Palguta

Jozef Palguta

  • 6 Posts
  • 0 Reply Likes
Thanks for your reply.

I am using the Windows 10, 16GB, CC 2017, file size about 40 MB.

It's just simple copy and paste using alt and arrow.

I have opened InDesign, Illustrator and Chrome at the same time. Nothing else except Adobe products, is slowing the laptop extremely. Therefore, I assume it's the Photoshop.

I've read other forums where they recommend to switch off the rulers and stretch the working place of the software just to the edges but not maximise it.

To my surprise it helped a bit which seems rather ridiculous to the Adobe standards.

I am not a software or computer guru and would appreciate a simple solution.

Many thanks.
Photo of David

David, Official Rep

  • 2800 Posts
  • 390 Reply Likes
Hi Jozef,

What are you copying via ALT and Arrow?  A text layer?  A graphic?  A shape layer?  A group of layers?  The whole document?  And what is happening when you do that?  Have you tried a simple case -- File > New, draw something or make some type, and then ALT+Arrow?

Thanks,
David
Photo of Opie

Opie

  • 21 Posts
  • 3 Reply Likes
HI, Jozsef, can you pleas share a BIT more info, i know its a pain its a nice rig and you just wont it to work out of the box.  

check your HDD (hard drive) see how much space you have free. if you have more then one let us know.

Photoshop itself is vary RAM and what is called Cash intensive and so are the other programs you are running, even though they are in the background they are holding RAM, Virtual memory and Cash space.  

these large programs eat RAM like its a joke :) so your computer puts the overflow in Virtual Memory (Virtual RAM, when referring to Memory on a computer we mean RAM) this is a place on your Hard  Drive (C:\) add to that each of these programs try to make it easier on the RAM my storing information in CASH files or SCRATCH files, they put all the information needed to be grabbed quickly in these files.

so basicly RAM is in the middle talking to your HDD and your CPU, it talks to the CPU then to HDD, if your HDD is full or close to it the communication slows.  if your HDD has a slow communication with RAM then, you are slow,  

My guess is the above advice is good, turn off other memory intensive programs when using Photoshop.  

if you wont to do all of this at once see if you can get a second drive or your PC, make it a small SSD drive, in PS (photoshop) preferences redirect the scratch disk there (do this in all the things your running) also redirect your Virtual memory there and tell it to go nuts.
Photo of Jozef Palguta

Jozef Palguta

  • 6 Posts
  • 0 Reply Likes
Hi Opie, 

you're right, it's a pain when you pay £1500 for a decent laptop, then £50 a month for a software and after all, you need to be figuring out what's wrong by yourself, spending your own time, because Adobe is saving (my) cash to pay remote technicians. 

Further more I don't see it appropriate doing some tweaks in the software which I am paying for and subscribed for a year.

Could you let me know how I can contact them?

My HDD is 1/3 full. Still, plenty of space left. When the PROBLEM with ADOBE appears my RAM works on about 50% only and CPU about 20%

Many thanks for your help. 
(Edited)
Photo of Michel DELFELD

Michel DELFELD

  • 236 Posts
  • 33 Reply Likes
Totally agree with Opie, 
Now I see the Directx panel, You did this test while all app were running? 
I see you only have almost 6GB free, this seem to me a bit short when working on 40Mb files.

On an other aspect, perhaps your PS is not correctly tuned. Lets try to do it:
Open PS and clic on preferences button.
If you want make a dump screen of the screen that appear. (like the sample I show to you)

Post it here. We will try to help you
Photo of Robert Frost

Robert Frost

  • 396 Posts
  • 53 Reply Likes

I've been struggling to understand what 'Cash' meant in your posts. Just realised you mean Cache. Now it makes more sense.


Bob frost

Photo of Opie

Opie

  • 21 Posts
  • 3 Reply Likes
Dislexia sucks