Photoshop CC 2015: Slow on my system

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  • Updated 3 years ago
  • (Edited)
I don't even know where to begin. Ever since I updated to the most recent version, I can't edit at all. This is my livelihood down the drain. I am a paying customer. Why is there not 24/7 tech support?! I am in Hawaii, so I have to stay awake all night just to try and call between office hours. And now it's the weekend... so I'm super screwed. This project is due Monday morning.

Issues:

Any tool I use, no matter which tool, takes forever to select. Then, once I am able to use it, it becomes extra buggy. Example: I'll hold down the brush tool and when I let up, the program acts like I'm still pressing down on the mouse, so when I mouse over to choose a new tool, the brush sprays across the screen. This happens with any tool. Clone, Selection, etc.

It runs incredibly slow. It was fast before the update, now it seems like it needs to contemplate the meaning of my movements every time I try to do a new thing. These issues have actually made me wonder if anyone has ever sued a company like Photoshop for causing them to smash their computer.

Resize brush tool is glitchy. I try to resize a brush, and again, it pretends like I haven't let up on the mouse. I select size 9, for example, and when I go to use the brush, the size jumps up to 5000.

THIS IS DRIVING ME INSANE. PLEASE REPAIR THIS ASAP. I AM DYING.

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P.S. When I tried to post this, I got a pop-up stating that I need to sign in, even though I ALREADY SIGNED IN. Since when does Adobe start behaving like it wants to be the new AOL?
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KT Pierce

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  • ANGRY

Posted 3 years ago

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Chris Cox

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What version of Photoshop are you using? Have you installed all the updates?
What OS version are you using?

Do you have any third party plugins installed? If so, have you tried disabling them?
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KT Pierce

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Photoshop CC .. whatever the latest version was (there were no available updates, and besides, this all began after the most recent update).. I uninstalled it, and now I can't reinstall it because Creative Cloud is too glitchy. I can't click on any of the buttons. Yes, I have uninstalled & reinstalled Creative Cloud. It just won't work. All other programs function perfectly on my machine, including Adobe programs like Bridge, Premiere Pro, & LightRoom. The only two super glitchy issues are with Photoshop & Creative Cloud.

Macbook Pro OS X Version 10.9.5, 2.4 GHz Intel Core i7 processor, 8GB (1333 MHz DDR3) RAM, AMD Radeon HD 6770M 1024 MB Graphics, and 400 GB free space.

No third party plugins.
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KT Pierce

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Finally got a chat agent on the line and was able to successfully do a clean uninstall of Creative Cloud & re-install CC + Photoshop. Photoshop is still glitchy, though. Not as terrible as before, but a milder version of the same exact glitches.
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Chris Cox

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Please install the current version: CC 2015 (aka 16.0.1, CC was version 14), and make sure you have all the updates installed.

It sounds like something on your system is messing with Photoshop and preventing normal system UI behavior.
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KT Pierce

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I already had the current version, and it was completely up-to-date. Now I (once again) have the current version, and it is completely up-to-date. It's not my system. All other programs function perfectly.
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Renee Worley

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I have had the same problem as KT. I have the most updated version of Mac OSX on a 2014 Macbook Pro, as well installed all of the Photoshop updates.

I uninstalled every extension I had and the problem has continued. I too have a Monday deadline and this has completely killed my productivity.

Even using the select tool completely freezes my entire program.
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Chris Cox

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2 things to try: set font preview size to None, and kill the application "CCLibrary" (for some reason, it sometimes gets stuck, and we're still trying to reproduce it so we can debug it).
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KT Pierce

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There doesn't appear to be a way to kill/uninstall CCLibrary. :\ The system won't allow it.
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Renee Worley

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Try my advice below, hope it works for you!
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Chris Cox

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Uninstall and kill are two different things. You need to open the task manager (or Activity Monitor on MacOS), select the CCLibrary process and kill it.
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Renee Worley

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I agree, I can't find a way to uninstall Library (It won't even load, says "something went wrong trying to load your CC Library")
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Chris Cox

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Not the library panel. I asked you to kill the CCLIbrary process running on your computer.
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Renee Worley

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Nevermind, I believe I fixed the problem.

Chris-
Really wish I could use Libraries and extensions because it feels like I'm using CS4 again without them, but hey I can work with it. Just a heads up, it would have been more helpful if you gave advice where to find the settings.

KT- try this, it should work if you have a Mac.
First I closed all adobe programs after saving files, then ran Disk Doctor to clear my caches and trash.

In Adobe Create Cloud, click Manage Extensions and ensure everything is disabled.

Reopen Photoshop then:

Nav Bar >Photoshop CC > Preferences > Plug-Ins - Uncheck "Allow Extensions to Connect to the Internet" and Uncheck "Load Extensions"

Nav Bar >Type > Font Preview Size > None

Nav Bar >Photoshop CC > Workspace > Libraries - Uncheck Libraries

Nav Bar >Photoshop CC > Preferences > Performance - Increase RAM available to Photoshop (I opted for 12K MB instead of 10K), Increase Cache Levels to 2 or above (I chose 7).

Close the platform and re-open, it should make a noticeable difference.
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Chris Cox

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All you had to do was kill the CCLibrary process, and then it would automatically be restarted.

I didn't tell you other settings because they weren't involved at all.
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Teresa Meier

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Hi Chris,
I'm having similar issues. I'm working with a huge file (nearly 40G) but my systems built to handle it and I haven't had any problems until a couple days ago. I can't get PS to work at all. It will open the file, but if I try to do anything the program becomes unresponsive or lags severely. I tried deleting the most recently added 10 layers (which took hours) and saving, but the file stays at 0%.

I killed the CCLibrary process, but no change. Killed the additional background CC apps too, just to see. Nothing.

I found a 2014 CC 32bit download and it works, however it doesn't think my system has enough RAM, so I didn't get very far. I did delete a few layers and cleaned the file up a bit and saved it under a new file name- will try opening in 2015 to see how it does.

Do you have a 2014 64 bit download link? It sounds like a lot of people are reverting back to 2014, as there seems to be something glitchy with 2015? If you think you have an immediate solution to my 2015 problems I'd love to hear it, but I too need to get back to work!
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Teresa Meier

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That makes sense. But why is it working now? I even had it do a content aware fill- took it a minute of course, but it did it. I frequently purge all the caches. Is there something else I can do to keep it from doing whatever it was doing before? I understand it will be slow, but it completely stopped working (upon opening-no history states) until I opened the file with 2014 and renamed it. I feel like I'm missing something (other than more RAM)

Checked previous versions and it's not there.

Thanks for your help, btw!
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Chris Cox

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I don't know. Something about your system is causing it to use more RAM (maybe more presets loaded), or has other things taking time. And we don't know what is different about your two versions, or your system.
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Teresa Meier

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Only a couple presets loaded, but I see your point. Well, it's working now and I'm almost finished with this file. Good to know how much more RAM I need. Thanks for all the advice/help!
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KT Pierce

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Teresa - I upgraded my RAM and that didn't help.
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Teresa Meier

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Hey KT,

This particular file kinda got away from me and I am pushing my computer to it's limits- more RAM would help. That said, it seemed like something strange happened in the 2015 version and given that the 32bit 2014 version got me out of my predicament, I would like access to the 2014 64bit version just as a backup. It doesn't come up in my CC.

Do you happen to know where I can find a download link?

Good luck sorting things out. Did you try launching PS from it's exe file and not CC? Are you having problems with just one file? Did you try renaming it? ...Did you try turning it off and turning it back on ;)