Photoshop: Instantly Not Responding / Freezes at Launch on Windows 10

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  • Updated 3 years ago
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Just got a brand new Samsung 850 Pro SSD. Installed Windows 10 and Creative Cloud was one of the first things I installed.

Whenever I launch Photoshop or any Adobe Application for that matter, the application is frozen and it shows as "Not Responding" in Task Manager.
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Xoxidine

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Posted 3 years ago

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Chris Cox

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Which other Adobe applications have you tried?
HAve you let one of them run for a while to see if it recovers?
And at what point do they hang/freeze?

Also, please remember that hangs/freezes are completely different behaviors from crashes.
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Xoxidine

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I have tried Illustrator and Premiere.
I have for about 30 minutes and I cannot click on any element within the application.
They hang/freeze literally instantly. The application opens, I try to click on "File" or any tool and I get nothing. I might as well be clicking on a picture of the application. Opening Task Manager shows that it is not responding.
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Chris Cox

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Ok, so not instantly (or literally) - they freeze after the splash screen is done and the UI is drawn.

My guess would be that the problem is with the dynamic media server, and it is not launching. Both Photoshop and Premiere try to connect to that service (a process on your system) right after launch, and if it is damaged, both can hang while trying to connect to it. Uninstalling and reinstalling Premiere might help.
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Xoxidine

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Yea, as soon as the interface renders. I'll give that a try.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may also be your video driver. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
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Xoxidine

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Uninstalled all Adobe applications and updated my GTX 680 drivers from EVGA. Rebooted, reinstalled Photoshop only. Rebooted.

Application launches pretty quickly. Scrolling through the context menus causes the mouse to lag heavily, far beyond usability. Then it seems to correct itself after a few seconds.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I suspect the lag initially is caused by the Libraries panel populating. You could hide/close the Libraries panel if you do not use it.
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Xoxidine

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I did just that. Looks to be running better. I'll install the other Adobe applications one at a time this time instead of all at once like before. Thanks for your help Jeffrey.