Photoshop: Instantly crashes when you try to change effect settings on a text folder.

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  • Problem
  • Updated 3 weeks ago
  • (Edited)
Bug: Photoshop v.21.2.0, running on Mac Catalina v.10.15.5. Photoshop instantly crashes when you try to change effect settings on a text folder.

Description: If you have a saved effect on a folder for text (I use it to set all the text lines on a promo graphic to white or black), and you try to adjust the effect, like if you try to uncheck the effect, Photoshop instantly disappears and everything you've done is not saved. It doesn't go through normal shut down mode. This happened several times to me yesterday before I realized what was happening and it's seriously annoying. 

Workaround: Reopen Photoshop, reopen the file, and pull text items out of the folder with effects and into a new folder. Delete the old folder. Save the updated file. 
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Vicki Mutino

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  • Furious

Posted 1 month ago

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Photo of Akash Sharma

Akash Sharma, Digital Imaging Technical Support Consultant

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Official Response

We are happy to announce the release of Photoshop 21.2.1 that should resolve this issue.

This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

To update Photoshop to 21.2.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

More detailed instructions for updating

Let us know how it goes.

Thanks,

Akash