Photoshop: Installer failing on macOS 10.15 Catalina

  • 7
  • Problem
  • Updated 1 week ago
  • (Edited)
i downloaded photoshop from adobe, installer fails with Code 1.Running on Mac os X 10.15 Catalina
Photo of Mohamed Ishan

Mohamed Ishan

  • 1 Post
  • 0 Reply Likes

Posted 1 month ago

  • 7
Photo of Erik R.

Erik R.

  • 4 Posts
  • 0 Reply Likes
Same here. Installer freezes at 5.2%, every time, after several reboots.
Photo of Andrew Wilcox

Andrew Wilcox

  • 2 Posts
  • 0 Reply Likes
Same here.  Stuck at 5.2%.  Anyone had any success getting around this?
Photo of Duna M.

Duna M.

  • 1 Post
  • 0 Reply Likes
Same here 20.05%
Photo of Rafael López Pérez

Rafael López Pérez

  • 1 Post
  • 0 Reply Likes
Same thing in Acrobat Pro DC


Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15793 Posts
  • 2432 Reply Likes
Photo of Erik R.

Erik R.

  • 4 Posts
  • 0 Reply Likes
I was using the latter. I just tried the former, and it also failed, with Error Code: 1, which has the helpful description of "Core components failed to install/update – Download the latest version of the installer and try again."

Photo of Isa Sem Bel

Isa Sem Bel

  • 1 Post
  • 0 Reply Likes
I got the same error...
Photo of Matthieu Marcé

Matthieu Marcé

  • 3 Posts
  • 6 Reply Likes
Same error here, stuck at 5.2% for Photoshop, 9.2% for Acrobat DC, and same thing for Lightroom, Illustrator, InDesign ... 

If I download from the Direct Downloads page i get the same error code 1 (which basically says to get the latest version of sofware ... well ok, give it to me then ...)

I read that Photoshop version 20.0.6 was Catalina compatible, but it seems that version proposed on Photoshop installer / DD is 20.0.1 ...?
(Edited)
Photo of Erik R.

Erik R.

  • 4 Posts
  • 0 Reply Likes
The version of Photoshop CC the Direct Download page gives at the moment is 20.0.1.41.
Photo of Matthieu Marcé

Matthieu Marcé

  • 3 Posts
  • 6 Reply Likes
Yes Erik, and i think it's why we're stuck with the DD side ... this page clearly says compatible version is from 20.0.6 https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

Now, the installer version number, we don't know ...?
Photo of Matthieu Marcé

Matthieu Marcé

  • 3 Posts
  • 6 Reply Likes
I think i found a solution ..!

I downloaded the Adobe Cleaner Tool you can find here : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
And after a complete clean up of my previous softwares/files/directories through this tool, the Photoshop installer finally works !! 
I didn't try the other softwares yet but i'm quite optimistic ..

Anyway Adobe team should also update all the versions on the direct download page !

Hope it will help you all !
Photo of Andrew Wilcox

Andrew Wilcox

  • 2 Posts
  • 0 Reply Likes
Perfect!  That worked for me as well.
Photo of Mimi

Mimi

  • 1 Post
  • 1 Reply Like
Been stuck at 5.2% for the longest time so thank you for this solution!!
Photo of Tara Dawson

Tara Dawson

  • 1 Post
  • 0 Reply Likes
This worked for me too! Thank you so much for posting this... This should be something that Adobe posts on anything related to Catalina issues.
Photo of David Solis

David Solis

  • 1 Post
  • 0 Reply Likes
YESSSSSSSSSSS! Thank you! I've been trying for hours to figure it out. You rule
Photo of Torpon Wanlopsiri

Torpon Wanlopsiri

  • 1 Post
  • 0 Reply Likes
Thankyou!!
Photo of Sean-Paul Hodges

Sean-Paul Hodges

  • 1 Post
  • 0 Reply Likes
LEGEND!!!! Been looking for a solution for this for ages. Easier options - just delete all Adobe files in the utilities library. Solved the problem straight away.
Photo of Thomas Brandon Kovacs

Thomas Brandon Kovacs

  • 1 Post
  • 0 Reply Likes
LEGEND
Photo of Aloys Pierre

Aloys Pierre

  • 1 Post
  • 0 Reply Likes
THANKS A LOT DUDE! seriously, I've been cleaning all the little file of adobe for a while, until I found your tip! 
Photo of John Enejo

John Enejo

  • 1 Post
  • 0 Reply Likes
Splendid. It worked for me as-well.. Thank you.
(Edited)
Photo of Pirko Hamer

Pirko Hamer

  • 1 Post
  • 0 Reply Likes
Amazing!! Worked for me, too, for Lightroom/Creative Cloud! Been trying everything for 2 days! Thank you, Matthieu!
You should put this solution into the other programs where "Adobe installer failing" comes up.
Photo of Pablo Grc

Pablo Grc

  • 1 Post
  • 0 Reply Likes
Thank you, it worked perfectly ! I just put (temporarily?) the Adobe files from the utilities library to the trash bin, and the installation went well !
Photo of Erik R.

Erik R.

  • 4 Posts
  • 0 Reply Likes
Hooray!! Thank you, Matthieu! This worked for me.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15793 Posts
  • 2432 Reply Likes
OK. Thanks for confirming and also (semi) good to know that you can work around it with the Cleaner Tool.

If you have a moment, it would help the installer team track down the problem if you submit your logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Let me know if you're able to, and I will pass your info to them. Thanks!
Photo of Raoul Rossiter

Raoul Rossiter

  • 2 Posts
  • 1 Reply Like
Trying to install PS CC on Catalina. It gets hung up at various percentages. Got as high as 72% but usually hangs up around 31%. I've App Zapped all old versions of Adobe CS, used CC Cleaner, uninstalled CC app, etc... still getting  the "error code c 151". 

Photo of Bobby Smith

Bobby Smith

  • 1 Post
  • 1 Reply Like
The same thing is happening to me. Please let me know if you got it to work 
Photo of Raoul Rossiter

Raoul Rossiter

  • 2 Posts
  • 1 Reply Like
Here's what worked for me re: "Error code c151-Unable to create the symbolic link."

Apparently there's a hangup with ColorSync. I went to Library/ColorSync/Profiles and renamed the "Recommended" folder. I renamed it "Recommended_NOT" You can also delete it. When you go to reinstall PS CC it will create a new one, and should install without incident. Hope this works for you. 
Photo of David Converse

David Converse

  • 786 Posts
  • 230 Reply Likes
As a data point, I installed Catalina last night on a newly formatted external SSD and then used the CC app to install individual programs. The biggest problem was finding the CC app download, otherwise it worked perfectly.

The only other Adobe-related issue was bad security settings on Microsoft VSCode, which is Adobe's anointed replacement for the ExtendScript Toolkit.