Photoshop: Installer failing on macOS 10.15 Catalina

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  • Problem
  • Updated 4 months ago
  • (Edited)
i downloaded photoshop from adobe, installer fails with Code 1.Running on Mac os X 10.15 Catalina
Photo of Mohamed Ishan

Mohamed Ishan

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Posted 9 months ago

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Photo of Priyanka Ahlawat

Priyanka Ahlawat

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Official Response
Hi all

​I am a quality engineer from Adobe, working for Creative Cloud desktop application. We are sorry to hear about your problem with the app installation and would like to investigate the issue further.​

If you are still facing this issue, kindly share the logs from your machine using https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html . It will create a Log Collector folder having zipped logs on your desktop. ​
​You can upload these files to any file sharing client such as CC file Sync, dropbox etc. and send us the public URL (at pahlawat@adobe.combhatnaga@adobe.com or vitalwar@adobe.com).