Photoshop CC 2017: Installer blank white screen

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  • Problem
  • Updated 10 months ago
  • (Edited)
I download the 2Mb setup file to install Photoshop and after entering the administrator password I get the nothing (see attached screen shot).  Nothing is happening in Task Manager, no CPU/memory/network activity and after waiting for 15-20 minutes no progress.




When I click the X in the top right, I get some strange buttons appear (see screen shot) and clicking the X again closes the installer.



Any ideas?  I'm running Windows 10.
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Chris Brant

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Posted 1 year ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Was that installer downloaded from Adobe.com? I would suggest starting here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
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Chris Brant

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Yes downloaded from Adobe.com.  I'll have a look at those instructions and let you know.
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Chris Brant

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None of those solutions have worked.  There is nothing installed for any of the cleanup tools to remove.  The only software installed is Photoshop Express from the Windows App Store.
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Chris Brant

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Solution seems to be to download the installer while signed into the Adobe website.  Looks like the same exe is downloaded but when it is run it displays the login screen which is more progress than the blank white screen we saw before.
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Chris Brant

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I spoke too soon!  Once signed in the window goes white again and nothing else happens...
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Chris Brant

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Anyone have any ideas please?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sign in with your Adobe ID here to work with a support agent: https://helpx.adobe.com/contact.html
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Ismail Degani

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Just got this issue and resolved it. That 2mb installer app is just a container for a web page - and Adobe [in their infinite wisdom] are using whatever Internet explorer is installed on the PC to serve up the page. They don't consider the possibility that an old IE browser (e.g. IE8) might not load it properly. I was able to fix the white screen by upgrading my internet explorer to the latest - IE11 at the time of writing. Hope this helps.
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Kalle Anka

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hail victory guys, there's an offline installer of photoshop. Use that instead. However, I'm too lazy to give u the link. lol. bye bye
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Kalle Anka

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gonna crack it n0w
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collin zvenhamo

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@Chris Brant Did you finally resolve this challenge? I'm also facing the same issue upon installation.
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Chris Brant

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Yes, I spoke to Adobe support who advised installing the Creative Cloud desktop app instead and using that to add/remove the individual apps (Photoshop etc).
Hope this helps you.
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Chris Brant

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delicia rosanna

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problems solved! thankyou for the link :)