Photoshop CC 2017: Installer blank white screen

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  • Updated 2 weeks ago
  • (Edited)
I download the 2Mb setup file to install Photoshop and after entering the administrator password I get the nothing (see attached screen shot).  Nothing is happening in Task Manager, no CPU/memory/network activity and after waiting for 15-20 minutes no progress.




When I click the X in the top right, I get some strange buttons appear (see screen shot) and clicking the X again closes the installer.



Any ideas?  I'm running Windows 10.
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Chris Brant

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Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Was that installer downloaded from Adobe.com? I would suggest starting here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
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Chris Brant

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Yes downloaded from Adobe.com.  I'll have a look at those instructions and let you know.
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Chris Brant

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None of those solutions have worked.  There is nothing installed for any of the cleanup tools to remove.  The only software installed is Photoshop Express from the Windows App Store.
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Chris Brant

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Solution seems to be to download the installer while signed into the Adobe website.  Looks like the same exe is downloaded but when it is run it displays the login screen which is more progress than the blank white screen we saw before.
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Chris Brant

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I spoke too soon!  Once signed in the window goes white again and nothing else happens...
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Chris Brant

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Anyone have any ideas please?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sign in with your Adobe ID here to work with a support agent: https://helpx.adobe.com/contact.html
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Ismail Degani

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Just got this issue and resolved it. That 2mb installer app is just a container for a web page - and Adobe [in their infinite wisdom] are using whatever Internet explorer is installed on the PC to serve up the page. They don't consider the possibility that an old IE browser (e.g. IE8) might not load it properly. I was able to fix the white screen by upgrading my internet explorer to the latest - IE11 at the time of writing. Hope this helps.
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Kalle Anka

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hail victory guys, there's an offline installer of photoshop. Use that instead. However, I'm too lazy to give u the link. lol. bye bye
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Kalle Anka

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gonna crack it n0w
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collin zvenhamo

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@Chris Brant Did you finally resolve this challenge? I'm also facing the same issue upon installation.
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Chris Brant

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Yes, I spoke to Adobe support who advised installing the Creative Cloud desktop app instead and using that to add/remove the individual apps (Photoshop etc).
Hope this helps you.
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Chris Brant

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delicia rosanna

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problems solved! thankyou for the link :)
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Scott Ackerman

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I have a similar issue with Elements 2019.  The blank screen.  This seems to be the issue with all Adobe products on my computer, as when I try and uninstall some other programs, I get the same blank window.  I did download the CC installer App, and that works, but Elements is not part of CC.  Does anyone know exactly what the problem is?  I have IE 11 installed, but my company controls the settings, so not sure if there is a setting that needs changed?  I was IMing Adobe tech support for over an hour, and they were no help at all.  I don't even think it was a real person, as the responses seemed more computer generated based on what I said, rather than a conversation with a person.  If anyone else has had the "blank" installer window issue for Elements and found a solution, I would appreciate any help you can give me.

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Scott Ackerman

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Well, I had Adobe remote into my computer and try to install the software for over an hour.  In the end, they said the problem was that they had to create an administrator account to install the software, which they could not do.  They said the problem was that my computer was part of a work domain, and not just a home computer.  I have installed MANY programs from MANY different companies with no issues.  So, in my opinion, the problem is with the Adobe installer, and NOT my computer.  They told me to talk to my IT people to see if they could install it and closed my case.  I am out $70 now as Best Buy will not take back the software.  Thanks Adobe.....
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Chris Brant

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Hi Scott,
I've seen this issue a couple of times now but on both occasions the PC was part of a domain.  The most recent time this happened there were two issues.  Firstly I gave up trying to install the CC installer and instead tried a direct download link from here (https://prodesigntools.com/adobe-cc-2017-direct-download-links.html).
However, when I got to the login page for the Adobe sign in, it still gave an error.  This was because the user had "special" characters in their username/display name/profile or the profile wasn't fully completed.  Once this was corrected the login worked.
The CC installer seems to be flaky at best in a domain environment which is frustrating but you should be able to get the Adobe products you require installed and working, it's just not as easy as it should be!
Chris