(solved) Photoshop, Illustrator and InDesign CC2015 crash on launch

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  • Updated 3 years ago
Hello Friends,
when I start Photoshop CC 2015 (or Illustrator or InDesign CC 2015) It starts but while starting it crashes.

I have: newest AMD GPU driver, Windows 8.1 with newest Updates, newest Creative Cloud Client (2.1.1.110) and with CC 2014 everything worked well.
Sadly I uninstalled the 2014 Versions.

On my Mac everything works but my main Workstation with Windows has trouble.



Solved: I deleted all folders in %Appdata%/Adobe but this will delete all of your settings.

Regards
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Deniz Kökden

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Posted 3 years ago

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L CARPENTIERS

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I just purchased Photoshop CC 2014 last week, and it always crashes as it is loading. I updated to v. 2015 today, and it still crashes.

I don't know where to locate the %Appdata%/Adobe folder on my desktop computer. I don't see it in AppData > Adobe > Adobe Photoshop CC 2015.
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Chris Cox

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Check the crash details in the system event viewer, or reliability reports.
You're looking for the name of the faulting module (which is most likely your video card driver, that needs to be updated from the GPU maker's website).
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L CARPENTIERS

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I did as you suggested. I don't know what this module is/does:

Faulting module path: C:\Windows\system32\amdocl64.dll

This is a copy of all the information for the Application Error:

Faulting module name: amdocl64.dll, version: 2.4.650.9, time stamp: 0x4e0a9cb0
Exception code: 0xc0000417
Fault offset: 0x00000000003a6f7c
Faulting process id: 0x9b8
Faulting application start time: 0x01d0abb1339d51c1
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Windows\system32\amdocl64.dll
Report Id: 798bd87c-17a4-11e5-a664-d4bed9b89878

Photoshop.exe
16.0.0.88
55681d39
amdocl64.dll
2.4.650.9
4e0a9cb0
c0000417
00000000003a6f7c
9b8
01d0abb1339d51c1
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
C:\Windows\system32\amdocl64.dll
798bd87c-17a4-11e5-a664-d4bed9b89878

-
-

1000
2
100
0x80000000000000

64822
Application
PC

-
Photoshop.exe
16.0.0.88
55681d39
amdocl64.dll
2.4.650.9
4e0a9cb0
c0000417
00000000003a6f7c
9b8
01d0abb1339d51c1
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
C:\Windows\system32\amdocl64.dll
798bd87c-17a4-11e5-a664-d4bed9b89878