Photoshop: Icon file thumbnail always shows top pixel layer and not document preview

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  • Problem
  • Updated 1 month ago
  • (Edited)
Files in the Finder don't show the right thumbnail. Even with the save image preview always and thumbnail checked on the File Handling preference. Using PS 21.2 but this behavior is been happening for a while.

PS 21.2
MacOS 10.15.5
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Andre Schneider

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Posted 2 months ago

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Yves Crausaz

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Bonjour, macoOS 10.15.5 + PS 21.2 les icônes présentés


+ les icônes du Dock pour les nouvelles applications Adobe



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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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@andre can you post a screen shot of what you're seeing
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Andre Schneider

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So I noticed a weird behavior while saving the file to send you. It shows with the wrong thumbnail on the folder but with the right thumbnail on the desktop...

https://www.dropbox.com/s/iuv8t9ositlvy2z/IMG_7088.MOV?dl=0

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That is strange. Is the fold where it's grey located on a different drive or server?

Would be possible to get a copy of the affected PSD file?
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Andre Schneider

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The folder is in the same HD, it's a folder on the desktop of the computer. As you can see from the video, if I drag it into the desktop itself the thumbnail is fine, if I drag it back to the folder inside the desktop, it turns weird. Here is the file:

https://www.dropbox.com/s/9hndw6xrogq3bb8/four%20single%20rings%20with%20ribbons_shahla_karimi_3_827...

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Yves Crausaz

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Votre fichier .psd fait plus de 2. Go donc plus que la taille accéptée pour un  fichier .psd !

Your .psd file is more than 2. GB therefore more than the size accepted for a .psd file!

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Andre Schneider

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That's why it's a PSB and not a PSD...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Andre, I wasn't able to reproduce. I'm wondering if your https://www.jgoode.com/easy-fix-for-mac-finder-preview-thumbnails-not-displaying/ com.apple.finder.plist is corrupted
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Yves Crausaz

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 Affichez le Finder, et un ctrl+clic et choisir Utiliser un aperçu comme icône.

Show Finder, and a ctrl click and choose Use an outline as icon.

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Andre Schneider

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Yves, I don't have that option.
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Yves Crausaz

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Désolé, mon système est en français !
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Andre Schneider

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It's been on the whole time. Doesn't make a difference on this matter. Turning it on or off, it doesn't show the thumbnail preview.
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Yves Crausaz

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Be going to see at Apple.... I do not have other resolution! To me everything works correctly!