Photoshop: Goes blank when opening second window/file

  • 1
  • Problem
  • Updated 2 days ago
  • (Edited)
Usually I can work with multiple files open within Photoshop. Since the CC 2018 update, an intermittent problem occurs when I have a file open and wish to open a second one in a new tab/window. The second file won't load in the window, the tabs, tools & panels disappear and I'm faced with a blank slate. I can't do anything, even with shortcut keys, so I have to force quit the program. The file size is not an issue and this problem happens with any type of file accepted in Photoshop. Is this a known issue or do I need to do something outside the norm to fix it?
Photo of Lisa Leick

Lisa Leick

  • 3 Posts
  • 0 Reply Likes
  • frustrated

Posted 2 months ago

  • 1
Photo of Lisa Leick

Lisa Leick

  • 3 Posts
  • 0 Reply Likes
I see this is still an issue with many people. I updated to the current Adobe Photoshop CC 2019 version 20.0.1. The performance seems even worse than before. This is costing me freelance work!!! 
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14665 Posts
  • 1952 Reply Likes
Hi Lisa, when you say Photoshop goes blank, do you mean the window your editing? or the commands are greyed out?

Are you on Mac or Windows?
Photo of Lisa Leick

Lisa Leick

  • 3 Posts
  • 0 Reply Likes
I'm on a Mac. Below, you can see what happens. In the screencap, a file should be open and viewable. You'll see in the layers of the file in the Layer Tab, but I literally can't do anything. CLicking on things doesn't work. Mostly at this point I quit photoshop and relaunch.

Other times I will have a viewable file open, but when I go to open a second file, I can never view it, even though there is a dedicated tab with it's name on it in the viewable area. 

I've done the usual things like making sure all software (including OS) are up to date. I adjusted the amount of available memory for the program, and added an additional scratch disk. My computer is a 2010 model, so the graphics card may not be up to snuff with the newest versions of Adobe software.