Photoshop: Giving "program error" when I open an existing file or try to start a new file with text

  • 1
  • Problem
  • Updated 1 month ago
  • Solved
  • (Edited)
I am having an issue with Photoshop where I can't open a document or create a document that includes text. When I do, it gives me a "Program Error". I don't know if this is related but I can't even open Acrobat, at all. It crashes and gives me the send to adobe thing. I have tried to validate all fonts, restore standard fonts, cleared font cache in OS and CC, reinstalled all of CC twice and nothing seems to help. I have attached a few images that gives some details on system and versions.
Photo of Greg

Greg

  • 5 Posts
  • 2 Reply Likes

Posted 1 month ago

  • 1
Photo of David

David, Official Rep

  • 2982 Posts
  • 449 Reply Likes
Howdy Greg,

Hmmm.  Let's try and narrow things down, for starters.

First, have you tried switching to a different base font?  Try that and see if the problem goes away?  (not likely, but it could be a specific font)

Next, clear your PS preferences on launch.  Does the problem persist?  (most likely, but this might be a corruption of preferences)

Let's test the integrity of your system font cache now.  You can find the steps here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html but you cannot skip any...!

Finally, have considered updating to the latest release?

Let's start with this and go from there.

Thanks,
David
Photo of Greg

Greg

  • 5 Posts
  • 2 Reply Likes


-----------------------------------------
Photoshop Font Test
-----------------------------------------
Start Time:  Thu Feb 14 2019 15:16:06 GMT-0500
End Time:    Thu Feb 14 2019 15:16:20 GMT-0500
Execution Time:  13.74 seconds
-----------------------------------------
The number of fonts installed:   972
The number of fonts tested:  972
The number of fonts passed:  0
The number of fonts failed:  972
-----------------------------------------
*****************************************
Test Result: FAIL
*****************************************

Failed Font(s) Found.  If the error seems to be the font related issue, please send this log to PS-External-Bugs-Tools@adobe.com.

    - Font 1: Apple Color Emoji  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 2: EmojiOne  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 3: Acherus Grotesque Black Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 4: Acherus Grotesque Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 5: Acherus Grotesque Light  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 6: Acherus Grotesque Light Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 7: Acherus Grotesque Medium  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 8: Acherus Grotesque Medium Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 9: Acherus Grotesque Regular  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 10: Acherus Grotesque Thin  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 11: Acherus Grotesque Thin Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 12: Acherus Grotesque Ultra Light  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 13: Acherus Grotesque Ultra Light Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 14: Acherus Grotesque Bold  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 15: Acherus Grotesque Bold Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 16: Acherus Grotesque Extra Bold  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 17: Acherus Grotesque Extra Bold Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 18: Acherus Grotesque Black Regular  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 19: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 20: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 21: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 22: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 23: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 24: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 25: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 26: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 27: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 28: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 29: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 30: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 31: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 32: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 33: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 34: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 35: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 36: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 37: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 38: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 39: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 40: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 41: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 42: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 43: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 44: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 45: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 46: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 47: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 48: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 49: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 50: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 51: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 52: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 53: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 54: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 55: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 56: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 57: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 58: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 59: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 60: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 61: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 62: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 63: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 64: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 65: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 66: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 67: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 68: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 69: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 70: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 71: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 72: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 73: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 74: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 75: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 76: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 77: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 78: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 79: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 80: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 81: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 82: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 83: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 84: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 85: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 86: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 87: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 88: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 89: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 90: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 91: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 92: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 93: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 94: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 95: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 96: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 97: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 98: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 99: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 100: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 101: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 102: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 103: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 104: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 105: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 106: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 107: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 108: Acumin Variable Concept Default  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 109: American Typewriter Condensed Light  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 110: American Typewriter Condensed  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 111: American Typewriter Condensed Bold  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 112: American Typewriter Light  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 113: American Typewriter  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 114: American Typewriter Semibold  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 115: American Typewriter Bold  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 116: Andale Mono  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 117: Apple Braille Outline 6 Dot  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 118: Apple Braille Outline 8 Dot  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 119: Apple Braille Pinpoint 6 Dot  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 120: Apple Braille Pinpoint 8 Dot  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 121: Apple Braille  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 122: Apple Chancery  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 123: Apple Symbols  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 124: Arial  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 125: Arial Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 126: Arial Bold  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 127: Arial Bold Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 128: Arial Black  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 129: Arial Narrow  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 130: Arial Narrow Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 131: Arial Narrow Bold  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 132: Arial Narrow Bold Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 133: Arial Rounded MT Bold  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 134: Athelas Regular  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 135: Athelas Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 136: Athelas Bold  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 137: Athelas Bold Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 138: Avenir Light  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 139: Avenir Light Oblique  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 140: Avenir Book  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 141: Avenir Roman  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 142: Avenir Book Oblique  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 143: Avenir Oblique  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 144: Avenir Medium  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 145: Avenir Medium Oblique  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 146: Avenir Black  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 147: Avenir Black Oblique  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 148: Avenir Heavy  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 149: Avenir Heavy Oblique  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 150: AvenirNext-UltraLight  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 151: Avenir Next Ultra Light Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 152: Avenir Next Regular  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 153: Avenir Next Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 154: Avenir Next Medium  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 155: Avenir Next Medium Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 156: Avenir Next Demi Bold  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 157: Avenir Next Demi Bold Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 158: Avenir Next Bold  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 159: Avenir Next Bold Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 160: Avenir Next Heavy  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 161: Avenir Next Heavy Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 162: Avenir Next Condensed Ultra Light  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 163: Avenir Next Condensed Ultra Light Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 164: Avenir Next Condensed Regular  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 165: Avenir Next Condensed Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 166: Avenir Next Condensed Medium  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 167: Avenir Next Medium Condensed Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 168: Avenir Next Condensed Demi Bold  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 169: Avenir Next Condensed Demi Bold Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 170: Avenir Next Condensed Bold  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 171: Avenir Next Condensed Bold Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 172: Avenir Next Condensed Heavy  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 173: Avenir Next Condensed Heavy Italic  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
    - Font 174: Ayuthaya  (Error: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- Could not complete the command because of a program error.)
Photo of Greg

Greg

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Why in the world would ALL of the fonts fail in the font test?
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David, Official Rep

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Howdy Greg,

That indicates that your system font cache was corrupted, which would have in turn corrupted your PS font cache.  You'll need to clear your system font cache to get things working again.

Thanks,
David
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Greg

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OK. I will try that again.
Photo of Greg

Greg

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OK, here is an update on my issue. I finally figured out what has happened. We use the machine license version of CC through our department. Because of this, we can't update the apps ourselves. We have to get an install file from our administrator. There was some issue where I had to get the install file from our administrator because of my CC saying the license was not active. When I uninstalled CC and re-installed it with the new install file, it apparently did not create the "Adobe Photoshop CC 2018" folder within the "~/Library/Application Support/Adobe/" folder. This folder is needed to create the font cache database therefore there was no font cache at all and photoshop couldn't see any fonts. I manually created the folder then photoshop worked perfectly when I opened it after that. Problem solved.